6-6 CHAPTER 6: TROUBLESHOOTING

Dumping Memory to a

To write a memory dump to a TFTP host, you must set the boot protocol

TFTP Host

to TFTP, and the TFTP Upload Path parameter in the firmware

 

configuration must indicate where the dump should be written onto the

 

host. Refer to your TFTP server documentation to determine the

 

appropriate directory. For information about the TFTP Upload Path

 

parameter, refer to Table 4-3 on page 4-11.

Dumping Memory to

You can dump memory to the communications server’s diskette drive

Diskettes

only if the Auto-Reboot option has been disabled before the crash, and if

 

the reset switch on the server’s front panel has not been pressed. Use the

 

Firmware Configuration Utility to set the Auto-Reboot parameter to

 

“Boot monitor,” as described in Chapter 4, “Configuration.” If this

 

parameter is set to “Reboot only,” the communications server reboots

 

automatically after a failure, overwriting RAM. If it is set to “Upload

 

then reboot” the communications server does not allow a memory dump

 

to be written to a diskette.

 

To write a memory dump to the CS/2600 diskette, you need four or

 

more high-density (2 MB) 3.5-inch diskettes (1.44 MB formatted). You

 

do not need to format the diskettes. The du command automatically

 

performs this step.

 

The memory dump procedure reinitializes the monitor and saves the

 

contents of memory. To write the memory contents to diskette, follow

 

these steps:

 

1 Enter monitor mode, as explained in “Entering the Firmware Monitor”

 

on page 4-1.

 

In some instances, a crash may leave the disk drive unusable because

 

some monitor parameters were overwritten. In this case, the server may

 

respond with an error message. To recover, enter the soft reset

 

command:

 

k

 

2 From the console, enter the dump command:

 

du

 

The server prompts you with the following:

 

Enter the density of the dump diskettes

 

Escape to abort the dump

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3Com CS/2500 manual Enter the density of the dump diskettes