6-8 CHAPTER 6: TROUBLESHOOTING

VERSion . This command provides both the software version string and the firmware version number. If the software fails to boot, the firmware version number appears in the power-up message when a console is attached and Monitor is enabled. Press the front panel reset button to obtain this message.

The transceiver brand name and model number

How much of the server is affected (that is, a single port, several ports, or the entire unit)

A description of any symptoms present before the crash

The text of any error messages that appeared on the console at the time of the crash (if a console was attached and Monitor was enabled)

The text of any error messages that appeared on the console during any step of the dump procedure, and a description of any action taken to recover from the error (for example, skipped the step, repeated the step successfully)

The frequency of the problem

You may also be asked to send a copy of the working diskette (Model CS/2600 only) or a copy of the communications server software loaded on the hard disk of your RBCS or TFTP/FTP server. To make a copy of the working diskette, follow the procedure in “Copying and Formatting Diskettes” on page 3-4.

Restarting To reboot the server after a memory dump, enter bt to boot from the working diskette (Model CS/2600 only), or press the reset switch.

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3Com CS/2500 manual Troubleshooting