3Com CS/2500 manual Troubleshooting

6-8 CHAPTER 6: TROUBLESHOOTING

VERSion . This command provides both the software version string and the firmware version number. If the software fails to boot, the firmware version number appears in the power-up message when a console is attached and Monitor is enabled. Press the front panel reset button to obtain this message.

■The transceiver brand name and model number

■How much of the server is affected (that is, a single port, several ports, or the entire unit)

■A description of any symptoms present before the crash

■The text of any error messages that appeared on the console at the time of the crash (if a console was attached and Monitor was enabled)

■The text of any error messages that appeared on the console during any step of the dump procedure, and a description of any action taken to recover from the error (for example, skipped the step, repeated the step successfully)

■The frequency of the problem

You may also be asked to send a copy of the working diskette (Model CS/2600 only) or a copy of the communications server software loaded on the hard disk of your RBCS or TFTP/FTP server. To make a copy of the working diskette, follow the procedure in “Copying and Formatting Diskettes” on page 3-4.

Restarting To reboot the server after a memory dump, enter bt to boot from the working diskette (Model CS/2600 only), or press the reset switch.