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Contacting Allied Telesis
This section provides Allied Telesis contact information for technical support as well as sales and corporate information.
Online Support
You can request technical support online by accessing the Allied Telesis Knowledge Base: http://www.alliedtelesis.com/support/kb.aspx. You can use the Knowledge Base to submit questions to our technical support staff and review answers to previously asked questions.
Email and Telephone Support
For Technical Support via email or telephone, refer to the Allied Telesis web site at http://www.alliedtelesis.com. Select your country from the list on the website and then select the appropriate tab.
Warranty
For product registration and warranty conditions please visit Allied Telesis website: http://www.alliedtelesis.com/support/warranty/.
Where to Find
The installation and user guides for all Allied Telesis products are available for viewing in portable document format (PDF) from our website at http://www.alliedtelesis.com.
Returning Products
Products for return or repair must first be assigned a return materials authorization (RMA) number. A product sent to Allied Telesis without an RMA number will be returned to the sender at the sender’s expense. For instructions on how to obtain an RMA number, go to the Support section on our website at http://www.alliedtelesis.com.
Sales or Corporate Information
You can contact Allied Telesis for sales or corporate information through our web site at http://www.alliedtelesis.com.
Management Software Updates
New releases of management software for our managed products are available from the following Internet sites:
∙Allied Telesis web site: http://www.alliedtelesis.com
∙Allied Telesis FTP server: ftp://ftp.alliedtelesis.com
If the FTP server prompts you to log on, enter “anonymous” as the user name and your email address as the password.
Tell Us WhatYou Think
If you have any comments or suggestions on how we might improve this or other Allied Telesis documents, please contact us at http://www.alliedtelesis.com.