iMac (27-inch, Mid 2010) Symptom Charts — Input/Output Devices 110
2010-09-09
Wireless Input Device Does Not Pair Quick Check
Symptoms Quick Check
Wireless Input Device Does Not
Pair with computer
• Apple Wireless Keyboard/Magic
Mouse/Magic Trackpad not
recognized when powered on.
• Unable to pair Bluetooth input
device with computer.
• Bluetooth Magic Mouse
buttons not working.
• Apple Magic Trackpad clicking/
tracking/tapping actions not
working properly
1. Remove/ reinstall batteries into device to check
they were not reversely inserted.
2. Ensure that all software and rmware updates
have been installed.
3. Ensure that the Bluetooth device software has
been installed on test computer.
4. Install known-good charged batteries in
Bluetooth device, and press the power button
to check that green led stays on for at least 3
seconds”
5. Review the “Troubleshooting wireless mouse and
keyboard issues” kBase article http://support.
apple.com/kb/TS3048.
6. Use a known-good Macintosh with up-to-
date Mac OS 10.6.x, with Bluetooth enabled in
Bluetooth Preferences, where a known-good
similar Bluetooth device could be previously
paired, and where a wired mouse is connected.
7. Try to pair the aected Bluetooth device using
the Bluetooth Setup Assistant Utility.
8. (Apple Wireless Keyboard, Magic Mouse or Magic
Trackpad) Download and run the Bluetooth
Service Diagnostic utility (available in the Disk
Images page of GSX/Service Source).
9. (Apple Wireless Keyboard, Magic Mouse or Magic
Trackpad) After Bluetooth Service Diagnostic
utility passes, pair the device again, using the
Bluetooth Setup Assistant.