4.

After clicking “Unpair”, verify if

Yes

Pairing issue. Issue resolved.

 

 

the computer now responds to

 

 

 

 

No

Possible IR board issue.

 

 

the Apple Remote.

 

 

 

Go to step 5.

 

 

 

 

 

 

 

 

 

 

5.

Open Apple System Profiler.

Yes

IR board reporting on USB

 

 

Verify if “IR Receiver” is listed in

 

bus. Check for lens block.

 

 

USB list of devices.

 

Go to step 6.

 

 

 

 

 

 

 

 

No

Inspect and reseat IR cable

 

 

 

 

connection to logic board.

 

 

 

 

Go to step 7.

 

 

 

 

 

 

6.

Check that IR board is correctly

Yes

Lens blocked or sensor not

X03

 

fitted and aligned with Apple

 

aligned with window. Issue

 

 

window and that lens is not

 

resolved.

 

 

blocked by any foreign material

 

 

 

 

No

Lens damaged or inoperable.

 

 

and re-test. Verify if computer

 

 

 

Replace IR board. Go to step 7.

 

 

responds to Apple Remote.

 

 

 

 

 

 

 

 

 

 

 

7.

After reseating or replacing

Yes

IR module reseated/replaced.

X03

 

IR board, verify if “IR Receiver”

 

Issue resolved.

 

 

is listed under USB in Apple

 

 

 

 

System Profiler, and that

No

If IR board was only reseated,

 

 

computer now responds to

 

replace IR cable. Go to step 8.

 

 

Apple Remote.

 

 

 

 

 

 

 

 

8.

After replacing IR cable, verify if

Yes

IR cable replaced. Issue

X03

 

“IR Receiver” is listed under USB

 

resolved.

 

 

in Apple System Profiler, and

 

 

 

 

that computer now responds to

No

Replace IR board. Go to step 9.

 

 

Apple Remote.

 

 

 

 

 

 

 

 

 

 

9.

After replacing IR board, verify

Yes

IR board replaced. Issue

X03

 

if “IR Receiver” is listed under

 

resolved.

 

 

USB in Apple System Profiler,

 

 

 

 

No

Replace logic board.

M23

 

and that computer now

 

 

 

 

 

responds to Apple Remote.

 

 

 

 

 

 

 

 

2010-09-09

iMac (27-inch, Mid 2010) Symptom Charts — Input/Output Devices  95

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Apple MD094LL/A manual Yes Lens blocked or sensor not, That computer now, Responds to Apple Remote