2.

Make sure device is on.

Yes

Go to step 7.

 

 

In System Preferences >

 

 

 

 

Bluetooth, select device and

 

 

 

 

 

 

 

 

from the Action menu (gear)

No

Delete pairing in System

 

 

choose “Connect”. Verify if

 

Preferences. Go to step 3.

 

 

device connects successfully.

 

 

 

 

 

 

 

 

3.

With the device on, run

Yes

Go to step 7.

 

 

Bluetooth Setup Assistant.

 

 

 

 

No

Restart computer.

 

 

Verify if you can successfully

 

 

pair the device.

 

Go to step 4.

 

 

 

 

 

 

4.

With device on, run Bluetooth

Yes

Go to step 7.

 

 

Setup Assistant. Verify if you

 

 

 

 

No

Create a new Admin User.

 

 

can successfully pair device.

 

 

 

 

Go to step 5.

 

 

 

 

 

 

5.

Log into new Admin User

Yes

User account issue.

 

 

account. With device on, run

 

Troubleshoot software on

 

 

Bluetooth Setup Assistant.

 

User account. No hardware

 

 

Verify if you can successfully

 

repair needed.

 

 

pair device with new user

 

 

 

 

No

Remove the following file: /

 

 

account.

 

 

 

Library/Preferences/com.

 

 

 

 

 

 

 

 

apple.Bluetooth.plist

 

 

 

 

Go to step 6.

 

 

 

 

 

 

6.

Restart computer, With device

Yes

Go to step 7.

 

 

on, run Bluetooth Setup

 

 

 

 

No

Go to AirPort/Bluetooth

 

 

Assistant. Verify if you can

 

 

 

Issues symptom flow.

 

 

successfully pair device.

 

 

 

 

 

 

 

 

 

 

 

7.

With device paired and

Yes

Issue resolved.

 

 

connected, verify if device

 

 

 

 

No

Check wireless device manual

 

 

connection is stable if used

 

 

 

to verify if device is being

 

 

normally.

 

 

 

 

used in accordance with

 

 

 

 

 

 

 

 

manufacturer’s specifications

 

 

 

 

(range, OS support, battery

 

 

 

 

types). Go to step 8.

 

 

 

 

 

 

8.

Verify if Apple wireless input

Yes

Educate user. Issue resolved.

 

 

device is performing to stated

 

 

 

 

No

Replace defective Apple

 

 

specifications.

 

 

 

wireless input device

 

 

 

 

 

 

 

 

according to symptom:

 

 

 

 

-intermittent stops

 

 

 

 

responding

K08

 

 

 

-gestures do not work

K02

 

 

 

-battery life too short

K16

 

 

 

 

 

2010-09-09

iMac (27-inch, Mid 2010) Symptom Charts — Input/Output Devices  115

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Apple MD094LL/A manual K08