Deep Dive

Check

Result

Action

Code

 

 

 

 

 

1.

Open System Profiler. AirPort

Yes

Install all available software

 

 

is listed under Network, while

 

updates for AirPort/Bluetooth

 

 

Bluetooth is listed under USB.

 

and re-test. If issue persists

 

 

Verify if both AirPort and

 

after software update, go to

 

 

Bluetooth cards are recognized.

 

step 4 for AirPort, or go to

 

 

 

 

step 6 for Bluetooth.

 

 

 

 

 

 

 

 

No

Go to step 2 for AirPort.

M11

 

 

 

Go to step 6 for Bluetooth.

 

 

 

 

 

 

2.

(Airport) Reseat AirPort cable

Yes

Issue resolved by reaseating

 

 

connection on logic board and

 

AirPort cable.

 

 

on AirPort card. Verify if AirPort

 

 

 

 

No

Replace AirPort cable

 

 

card is now listed in Apple

 

 

 

(between logic board and

 

 

System Profiler.

 

 

 

 

AirPort card carrier) and re-

 

 

 

 

 

 

 

 

test. Go to step 3.

 

 

 

 

 

 

3.

(Airport) After cable has been

Yes

Issue resolved by replacing

X03

 

replaced, verify if AirPort card

 

AirPort cable.

 

 

is now listed in Apple System

 

 

 

 

No

Replace AirPort card carrier

M11

 

Profiler.

 

 

board and re-test. If issue

 

 

 

 

 

 

 

 

persists (card not seen on

 

 

 

 

bus), replace AirPort card.

 

 

 

 

 

 

4.

(Airport) Enable AirPort and

Yes

Issue resolved.

 

 

verify if known local AirPort

 

 

 

 

networks are available,

 

 

 

 

or create a computer-to-

 

 

 

 

computer network with

 

 

 

 

another Macintosh computer

 

 

 

 

No

Go to step 5.

 

 

using AirPort. See http://

 

 

 

 

 

 

docs.info.apple.com/article.

 

 

 

 

html?path=AirPort/5.0/en/

 

 

 

 

ap2110.html. Verify if you

 

 

 

 

connect successfully.

 

 

 

 

 

 

 

 

5.

(Airport) Check and reseat the

Yes

Issue resolved.

 

 

two antennas to the AirPort

 

 

 

 

No

Replace AirPort card. If issue

N04

 

card. Verify if you can connect

 

 

persists, replace AirPort

 

 

to known AirPort network.

 

 

 

 

antenna(s). If the damaged

 

 

 

 

 

 

 

 

antenna is the one embedded

 

 

 

 

in rear housing behind Apple

 

 

 

 

logo, replace rear housing.

 

 

 

 

 

 

2010-09-09

iMac (27-inch, Mid 2010) Symptom Charts — Communications  87

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Apple MD094LL/A manual Html?path=AirPort/5.0/en, N04