Deep Dive

Check

Result

Action

Code

 

 

 

 

 

1.

Without any wired input

Yes

Bluetooth hardware is active.

 

 

devices connected, and with a

 

Go to step 6.

 

 

known-good wireless mouse or

 

 

 

 

trackapd in discoverable mode,

 

 

 

 

No

Go to step 2.

 

 

startup the computer. Verify if

 

 

 

 

 

 

computer shows the Bluetooth

 

 

 

 

Mouse Setup Assistant.

 

 

 

 

 

 

 

 

2.

Connect a wired mouse and

Yes

Bluetooth hardware is

 

 

run Apple System Profiler. Verify

 

present. Go to step 6.

 

 

if Bluetooth interface is listed

 

 

 

 

No

Remove glass and LCD panel,

 

 

under USB in System Profiler.

 

 

 

reseat both ends of cable

 

 

 

 

 

 

 

 

between Bluetooth board and

 

 

 

 

logic board. Go to step 3.

 

 

 

 

 

 

3.

Using an externally connected

Yes

Bluetooth hardware is now

 

 

display, run Apple System

 

present. Go to step 6.

 

 

Profiler and verify if Bluetooth

 

 

 

 

No

Replace Bluetooth cable.

X03

 

interface is listed under USB in

 

 

Go to step 4.

 

 

System Profiler.

 

 

 

 

 

 

 

 

 

 

 

4.

Run Apple System Profiler.

Yes

Bluetooth hardware is now

 

 

Verify if Bluetooth interface

 

present. Go to step 6.

 

 

is listed under USB in System

 

 

 

 

No

Replace Bluetooth board.

N15

 

Profiler.

 

 

Go to step 5.

 

 

 

 

 

 

 

 

 

 

5.

Run Apple System Profiler.

Yes

Bluetooth hardware is now

 

 

Verify if Bluetooth interface

 

present. Go to step 6.

 

 

is listed under USB in System

 

 

 

 

No

Replace logic board.

M11

 

Profiler.

 

 

 

 

 

 

 

 

 

6.

Run Software Update and

Yes

Bluetooth discovery is now

 

 

apply any available Bluetooth

 

active. Go to step 7.

 

 

updates. Activate Bluetooth

 

 

 

 

in System Preferences (or

 

 

 

 

Apple menu icon) then select

No

Replace Bluetooth antenna.

X03

 

“Configure a new Bluetooth

 

 

 

 

 

device” (or run Bluetooth

 

 

 

 

Mouse Setup Assistant). Verify

 

 

 

 

if a known-good Bluetooth

 

 

 

 

mouse/trackpad is seen.

 

 

 

 

 

 

 

 

7.

With a known-good Bluetooth

Yes

Check for stability.

 

 

mouse/trackpad on and in

 

Go to step 8.

 

 

discoverable mode, verify if

 

 

 

 

No

Go to Wireless Input Device

 

 

you can successfully pair the

 

 

 

Loses Connection symptom

 

 

device with the assistant.

 

 

 

 

flow.

 

 

 

 

 

 

 

 

 

 

2010-09-09

iMac (27-inch, Mid 2010) Symptom Charts — Communications  92

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Image 92
Apple MD094LL/A manual Go to Wireless Input Device, Loses Connection symptom