iMac (27-inch, Mid 2010) Symptom Charts — Communications 92
2010-09-09
Deep Dive
Check Result Action Code
1. Without any wired input
devices connected, and with a
known-good wireless mouse or
trackapd in discoverable mode,
startup the computer. Verify if
computer shows the Bluetooth
Mouse Setup Assistant.
Yes Bluetooth hardware is active.
Go to step 6.
No Go to step 2.
2. Connect a wired mouse and
run Apple System Proler. Verify
if Bluetooth interface is listed
under USB in System Proler.
Yes Bluetooth hardware is
present. Go to step 6.
No Remove glass and LCD panel,
reseat both ends of cable
between Bluetooth board and
logic board. Go to step 3.
3. Using an externally connected
display, run Apple System
Proler and verify if Bluetooth
interface is listed under USB in
System Proler.
Yes Bluetooth hardware is now
present. Go to step 6.
No Replace Bluetooth cable.
Go to step 4.
X03
4. Run Apple System Proler.
Verify if Bluetooth interface
is listed under USB in System
Proler.
Yes Bluetooth hardware is now
present. Go to step 6.
No Replace Bluetooth board.
Go to step 5.
N15
5. Run Apple System Proler.
Verify if Bluetooth interface
is listed under USB in System
Proler.
Yes Bluetooth hardware is now
present. Go to step 6.
No Replace logic board. M11
6. Run Software Update and
apply any available Bluetooth
updates. Activate Bluetooth
in System Preferences (or
Apple menu icon) then select
“Congure a new Bluetooth
device” (or run Bluetooth
Mouse Setup Assistant). Verify
if a known-good Bluetooth
mouse/trackpad is seen.
Yes Bluetooth discovery is now
active. Go to step 7.
No Replace Bluetooth antenna. X03
7. With a known-good Bluetooth
mouse/trackpad on and in
discoverable mode, verify if
you can successfully pair the
device with the assistant.
Yes Check for stability.
Go to step 8.
No Go to Wireless Input Device
Loses Connection symptom
ow.