iMac (27-inch, Mid 2010) Symptom Charts — Mass Storage 77
2010-09-09
5. Connect original optical drive
to known-good SATA cable.
Verify if both CD and DVD
media are read reliably.
Yes SATA cable issue. Replace
SATA cable. Go to step 6.
X03
No Replace optical drive. J03
6. Test read compatible known-
good CD and DVD media
(Install DVD). Verify if media is
recognized and reads reliably.
Yes Issue resolved.
No Replace optical drive. J03
Optical Drive Won’t Accept/Eject Media
Unlikely cause: LCD panel, power supply, fans, speakers, camera, microphone
Quick Check
Symptoms Quick Check
Drive Won’t Accept Media
Drive Won’t Eject Media
• Cannot insert a disc into drive
• Cannot eject a disc from drive
1. Use System Proler Serial-ATA section to see if
optical drive appears. If not, go to Optical Drive
Not Recognized symptom ow.
2. Restart computer and hold down mouse button
or keyboard eject key to cycle optical drive.
3. Inspect optical drive slot for obstructions
Deep Dive
Check Result Action Code
1. Verify if optical drive is listed in
System Proler device tree for
Serial-ATA devices.
Yes Optical drive communicating
with logic board. Go to step 5.
No Go to step 2.
2. Verify SATA cable connections
between optical drive and logic
board. Visually inspect cables
and connectors for any debris,
damage or bent pins. Verify if
optical drive is listed in System
Proler device tree.
Yes Optical drive communicating
with logic board. Go to step 5.
No Replace damaged cables
and retest. If connections are
good and no visible cable
damage, go to step 3.
X03
3. Connect known-good optical
drive to SATA cable. Verify if
known-good optical drive is
listed in the System Proler
device tree.
Yes Go to step 4.
No Suspect bad SATA cable.
Go to step 7.