5. Connect original optical drive

Yes

SATA cable issue. Replace

X03

to known-good SATA cable.

 

SATA cable. Go to step 6.

 

Verify if both CD and DVD

 

 

 

No

Replace optical drive.

J03

media are read reliably.

 

 

 

 

 

 

 

6. Test read compatible known-

Yes

Issue resolved.

 

good CD and DVD media

 

 

 

(Install DVD). Verify if media is

No

Replace optical drive.

J03

recognized and reads reliably.

 

 

 

 

 

 

 

Optical Drive Won’t Accept/Eject Media

Unlikely cause: LCD panel, power supply, fans, speakers, camera, microphone

Quick Check

Symptoms

Quick Check

 

 

 

Drive Won’t Accept Media

1.

Use System Profiler Serial-ATA section to see if

Drive Won’t Eject Media

 

optical drive appears. If not, go to Optical Drive

• Cannot insert a disc into drive

 

Not Recognized symptom flow.

• Cannot eject a disc from drive

2.

Restart computer and hold down mouse button

 

 

or keyboard eject key to cycle optical drive.

 

3.

Inspect optical drive slot for obstructions

 

 

 

Deep Dive

Check

Result

Action

Code

 

 

 

 

 

1.

Verify if optical drive is listed in

Yes

Optical drive communicating

 

 

System Profiler device tree for

 

with logic board. Go to step 5.

 

 

Serial-ATA devices.

 

 

 

 

No

Go to step 2.

 

 

 

 

 

 

 

 

 

2.

Verify SATA cable connections

Yes

Optical drive communicating

 

 

between optical drive and logic

 

with logic board. Go to step 5.

 

 

board. Visually inspect cables

 

 

 

 

No

Replace damaged cables

X03

 

and connectors for any debris,

 

 

and retest. If connections are

 

 

damage or bent pins. Verify if

 

 

 

 

good and no visible cable

 

 

optical drive is listed in System

 

 

 

 

damage, go to step 3.

 

 

Profiler device tree.

 

 

 

 

 

 

 

 

 

 

 

3.

Connect known-good optical

Yes

Go to step 4.

 

 

drive to SATA cable. Verify if

 

 

 

 

known-good optical drive is

 

 

 

 

No

Suspect bad SATA cable.

 

 

listed in the System Profiler

 

 

 

Go to step 7.

 

 

device tree.

 

 

 

 

 

 

 

 

 

 

 

2010-09-09

iMac (27-inch, Mid 2010) Symptom Charts — Mass Storage  77

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Apple MD094LL/A manual Optical Drive Won’t Accept/Eject Media, Symptoms Quick Check Drive Won’t Accept Media