iMac (27-inch, Mid 2010) Symptom Charts — Input/Output Devices 107
2010-09-09
4. Open System Preferences >
Speech. Verify if the “Speak
selected text when the key is
pressed” checkbox is selected.
Yes The key combination to speak
text cannot be used for any
other purpose. Either disable,
or change to a more rare
key combination (including
Shift, Command, Option and
Control).
No Go to step 6. M15
5. With optical media in the drive,
hold the media Eject key. Verify
if the eject symbol appears on
screen and that optical media
is ejected if present.
Yes Normal media eject key delay.
No repair necessary.
No Go to Optical Drive Won’t
Accept/Eject Media
symptom ow.
6. Open System Preferences >
Language and Text > Input
Menu. Check “Keyboard Viewer”.
From the Input Menu (ag) in
the Menu Bar, choose “Show
Keyboard Viewer”. Verify if keys
pressed appear in Keyboard
Viewer.
Yes Keys recognized.
Go to step 9.
No Keys not recognized.
Replace keyboard.
K01
7. Open TextEdit or another text
application and try typing
something using the non-
responding keys. Verify if
they are typed in this other
application.
Yes Application-specic issue.
Troubleshoot application.
No Create a new user account
in System Preferences >
Accounts, log out from
current user and log in with
new user to isolate a User
account related issue. If issue
persists, reinstall Mac OS X
from Install DVD.