Input/Output Devices

Apple Remote Inoperable

Unlikely cause: LCD display, power supply, hard drive, optical drive, fans

Quick Check

Symptoms

Quick Check

 

 

Apple Remote Inoperable

1. Make sure Apple Remote is within 30 ft. of

• Apple Remote doesn’t bring up

computer, and has an unobstructed line-of-sight

Front Row

to computer.

 

Apple Remote doesn’t control 2. Make sure lens end of Apple Remote is pointing

iTunes

 

directly at front of computer.

• Apple Remote doesn’t control

3.

Make sure “Disable remote control infrared

computer volume

 

receiver” checkbox in System Preferences >

 

 

Security is not checked.

 

4.

Ensure that all software and firmware updates for

 

 

this model have been installed to take advantage

 

 

of any available bug fixes.

Deep Dive

Check

Result

Action

Code

 

 

 

 

 

1.

Open Photo Booth or iChat’s

Yes

Apple Remote is functioning.

 

 

video preview window. Point

 

Go to step 2.

 

 

Apple Remote at built-in

 

 

 

 

camera and press any button

 

 

 

 

No

Replace Apple Remote

 

 

on Apple Remote. Verify if a

 

 

 

battery.

 

 

white, flashing light is visible in

 

 

 

 

Go to step 3.

 

 

video preview.

 

 

 

 

 

 

 

 

 

 

 

2.

Open System Preferences

Yes

Click “Unpair” button to

 

 

> Security. Verify if “Unpair”

 

disable possible pairing with

 

 

setting is available in this

 

another Apple Remote.

 

 

preference panel.

 

Go to step 4.

 

 

 

 

 

 

 

 

No

Possible IR board issue.

 

 

 

 

Go to step 5.

 

 

 

 

 

 

3.

With replacement battery,

Yes

Battery issue. Issue resolved.

X05

 

verify if white flashing light

 

 

 

 

is visible coming from Apple

 

 

 

 

No

Apple Remote defective.

X04

 

Remote in video preview

 

 

Replace Apple Remote.

 

 

window.

 

 

 

 

 

 

 

 

 

 

 

2010-09-09

iMac (27-inch, Mid 2010) Symptom Charts — Input/Output Devices  94

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Apple MD094LL/A manual Symptoms Quick Check Apple Remote Inoperable