iMac (27-inch, Mid 2010) Symptom Charts — Input/Output Devices 94
2010-09-09
Input/Output Devices

Apple Remote Inoperable

Unlikely cause: LCD display, power supply, hard drive, optical drive, fans
Quick Check
Symptoms Quick Check
Apple Remote Inoperable
• Apple Remote doesn’t bring up
Front Row
• Apple Remote doesn’t control
iTunes
• Apple Remote doesn’t control
computer volume
1. Make sure Apple Remote is within 30 ft. of
computer, and has an unobstructed line-of-sight
to computer.
2. Make sure lens end of Apple Remote is pointing
directly at front of computer.
3. Make sure “Disable remote control infrared
receiver” checkbox in System Preferences >
Security is not checked.
4. Ensure that all software and rmware updates for
this model have been installed to take advantage
of any available bug xes.
Deep Dive
Check Result Action Code
1. Open Photo Booth or iChat’s
video preview window. Point
Apple Remote at built-in
camera and press any button
on Apple Remote. Verify if a
white, ashing light is visible in
video preview.
Yes Apple Remote is functioning.
Go to step 2.
No Replace Apple Remote
battery.
Go to step 3.
2. Open System Preferences
> Security. Verify if “Unpair”
setting is available in this
preference panel.
Yes Click “Unpair” button to
disable possible pairing with
another Apple Remote.
Go to step 4.
No Possible IR board issue.
Go to step 5.
3. With replacement battery,
verify if white ashing light
is visible coming from Apple
Remote in video preview
window.
Yes Battery issue. Issue resolved. X05
No Apple Remote defective.
Replace Apple Remote.
X04