iMac (27-inch, Mid 2010) Symptom Charts — Communications 93
2010-09-09
8. With known-good Bluetooth
mouse/trackpad paired, verify if
the device stays connected.
Yes Issue resolved.
No Inspect and reseat Bluetooth
antenna cable. Replace a
damaged antenna cable, or
Bluetooth board if its antenna
connector is damaged.
Go to step 9.
X03
9. With customer’s mouse/
trackpad paired, verify if the
mouse stays connected.
Yes Antenna issue. Issue resolved.
Resassemble system.
No Go to Wireless Input Device
Loses Connection symptom
ow.
Uncategorized Symptoms
Quick Check
Symptoms Quick Check
Uncategorized Symptoms
• Unable to locate appropriate
symptom code.
1. Verify System Preferences/Network settings
are congured appropriately to support
communication method.
2. For Ethernet connection issues verify that cable
being used functions when used with another
known-good system.
3. For wireless connection issues review user
environment to determine whether possible
interference from other 2.4GHz communications
devices might be contributing to issue. See
kBase #HT1365: AirPort: Potential sources of
interference
Deep Dive
Check Result Action Code
1. Verify if existing symptom code
applies to issue reported by
user.
Yes Jump to appropriate
symptom code ow.
No Document reported failure
and send feedback to
smfeedback2@apple.com
stating that a suitable
symptom code wasn’t found.
Provide as much detail as
possible.
N99