8.

With known-good Bluetooth

Yes

Issue resolved.

 

 

mouse/trackpad paired, verify if

 

 

 

 

No

Inspect and reseat Bluetooth

 

 

the device stays connected.

 

 

 

antenna cable. Replace a

 

 

 

 

 

 

 

 

damaged antenna cable, or

 

 

 

 

Bluetooth board if its antenna

X03

 

 

 

connector is damaged.

 

 

 

 

 

 

 

Go to step 9.

 

 

 

 

 

 

9.

With customer’s mouse/

Yes

Antenna issue. Issue resolved.

 

 

trackpad paired, verify if the

 

Resassemble system.

 

 

mouse stays connected.

 

 

 

 

No

Go to Wireless Input Device

 

 

 

 

 

 

 

Loses Connection symptom

 

 

 

 

flow.

 

 

 

 

 

 

Uncategorized Symptoms

Quick Check

Symptoms

Quick Check

 

 

 

Uncategorized Symptoms

1.

Verify System Preferences/Network settings

• Unable to locate appropriate

 

are configured appropriately to support

symptom code.

 

communication method.

 

 

 

2.

For Ethernet connection issues verify that cable

 

 

being used functions when used with another

 

 

known-good system.

 

3.

For wireless connection issues review user

 

 

environment to determine whether possible

 

 

interference from other 2.4GHz communications

 

 

devices might be contributing to issue. See

 

 

kBase #HT1365: AirPort: Potential sources of

 

 

interference

 

 

 

Deep Dive

Check

Result

Action

Code

 

 

 

 

1. Verify if existing symptom code

Yes

Jump to appropriate

 

applies to issue reported by

 

symptom code flow.

 

user.

 

 

 

No

Document reported failure

N99

 

 

 

and send feedback to

 

 

 

smfeedback2@apple.com

 

 

 

stating that a suitable

 

 

 

symptom code wasn’t found.

 

 

 

Provide as much detail as

 

 

 

possible.

 

 

 

 

 

2010-09-09

iMac (27-inch, Mid 2010) Symptom Charts — Communications  93

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Apple MD094LL/A Connector is damaged, Go to step With customer’s mouse Yes, Verify System Preferences/Network settings