Quick Check

Symptoms

Quick Check

 

 

 

Intermittent Shutdown

1.

Make sure that power cord is securely attached

Powers off during startup.

 

to the back of computer, and is not hindered by a

• Powers off during desktop use.

 

desk or other furniture.

 

 

Computer restarts

2.

Plug computer directly into an AC outlet to test if

 

spontaneously.

 

a surge protector or UPS is causing issue.

• Powers off when waking from

3.

Open System Preferences > Energy Saver >

 

sleep.

 

Schedule and make sure that a “Shut Down”

 

 

 

event is not scheduled.

 

 

4.

Isolate OS by starting up from original install

 

 

 

media for this computer, from a same-model

 

 

 

computer in Target Disk Mode, or from a

 

 

 

compatible known-good OS on an external drive.

 

 

 

Both AirPort and Bluetooth services are available

 

 

 

when booted from the Install disk.

 

 

5.

Reset SMC and PRAM to clear any stored,

 

 

 

corrupted information.

 

 

6.

Start up in Safe Mode by holding shift key down

 

 

 

during startup to load only required kernel

 

 

 

extensions and disable all startup and login

 

 

 

items. See kBase #HT1564: Mac OS X: What is

 

 

 

Safe Boot, Safe Mode?

 

 

 

 

2010-09-09

iMac (27-inch, Mid 2010) Symptom Charts — Startup and Power  41

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Image 41
Apple MD094LL/A manual Symptoms Quick Check Intermittent Shutdown, Make sure that power cord is securely attached