4.

With known-good optical drive

Yes

Known-good optical drive

J03

 

installed, test for media inject/

 

resolved inject/eject issue.

 

 

eject. Verify if drive accepts and

 

Replace optical drive.

 

 

ejects known-good media.

 

 

 

 

No

Go to step 7.

 

 

 

 

 

 

 

 

 

5.

Inspect optical drive slot during

Yes

Go to step 6.

 

 

disc insert/eject. Verify if discs

 

 

 

 

No

Verify correct optical drive

J03

 

can be inserted easily.

 

 

bezel alignment with

 

 

 

 

 

 

 

 

enclosure. Reseat optical drive

 

 

 

 

then retest. If issue persists,

 

 

 

 

replace optical drive.

 

 

 

 

 

 

6.

With known-good optical

Yes

Media issue. No repair

 

 

media (Install DVD), test for

 

necessary. Suggest user

 

 

media inject/eject. Verify

 

investigate use of different

 

 

if drive accepts and ejects

 

media.

 

 

known-good media.

 

 

 

 

No

Go to step 3.

 

 

 

 

 

 

 

 

 

7.

Replace SATA cable then test

Yes

SATA cable resolved issue.

X03

 

for media inject/eject. Verify if

 

Return system to user.

 

 

drive injects and ejects known-

 

 

 

 

No

SATA cable verified or

M19

 

good media.

 

 

replaced, and optical drive

 

 

 

 

 

 

 

 

verified or replaced. Replace

 

 

 

 

logic board and retest.

 

 

 

 

 

 

Optical Drive Read/Write Error

Unlikely cause: LCD panel, power supply, fans, speakers, camera, microphone

Quick Check

Symptoms

Quick Check

 

 

Drive Read/Write Data Error

1. Test optical media in a known-good optical drive

• Errors when writing optical

in the same type of computer to rule out media

media.

issue.

 

Errors when reading optical 2. Check with known-good discs like the Install DVD

media.

that came with the computer.

• Hang when accessing or

3. For write issues, check with known-good media

preparing to write data.

that performs well in a known-good optical drive

 

in the same type of computer.

2010-09-09

iMac (27-inch, Mid 2010) Symptom Charts — Mass Storage  78

Page 78
Image 78
Apple MD094LL/A manual Optical Drive Read/Write Error, J03, Symptoms Quick Check Drive Read/Write Data Error