iMac (27-inch, Mid 2010) Symptom Charts — Mass Storage 78
2010-09-09
4. With known-good optical drive
installed, test for media inject/
eject. Verify if drive accepts and
ejects known-good media.
Yes Known-good optical drive
resolved inject/eject issue.
Replace optical drive.
J03
No Go to step 7.
5. Inspect optical drive slot during
disc insert/eject. Verify if discs
can be inserted easily.
Yes Go to step 6.
No Verify correct optical drive
bezel alignment with
enclosure. Reseat optical drive
then retest. If issue persists,
replace optical drive.
J03
6. With known-good optical
media (Install DVD), test for
media inject/eject. Verify
if drive accepts and ejects
known-good media.
Yes Media issue. No repair
necessary. Suggest user
investigate use of dierent
media.
No Go to step 3.
7. Replace SATA cable then test
for media inject/eject. Verify if
drive injects and ejects known-
good media.
Yes SATA cable resolved issue.
Return system to user.
X03
No SATA cable veried or
replaced, and optical drive
veried or replaced. Replace
logic board and retest.
M19
Optical Drive Read/Write Error
Unlikely cause: LCD panel, power supply, fans, speakers, camera, microphone
Quick Check
Symptoms Quick Check
Drive Read/Write Data Error
• Errors when writing optical
media.
• Errors when reading optical
media.
• Hang when accessing or
preparing to write data.
1. Test optical media in a known-good optical drive
in the same type of computer to rule out media
issue.
2. Check with known-good discs like the Install DVD
that came with the computer.
3. For write issues, check with known-good media
that performs well in a known-good optical drive
in the same type of computer.