iMac (27-inch, Mid 2010) Symptom Charts — Input/Output Devices 111
2010-09-09
Deep Dive
Check Result Action Code
1. (Apple Wireless Keyboard,
Magic Mouse, Magic Trackpad)
With known-good charged
batteries and known-good up
to date Mac OS X computer
with the Bluetooth device
software installed, run the
Bluetooth Service Diagnostic
utility (available in the Disk
Images page of GSX/Service
Source) and verify that all tests
pass.
Yes Go to step 2.
No Replace defective Bluetooth
device specifying the code
provided by Bluetooth Service
Diagnostic or corresponding
symptom code:
-does not connect
-no LED when turned on
-click does not work
-cursor jumpy, jittery
-intermittent stops
responding
-gestures do not work
-battery life too short
-physically damaged
K15
K09
K13
K12
K08
K02
K16
K16
2. Try to pair Bluetooth device
using the Bluetooth Setup
Assistant, and verify that device
can be recognized and used.
Yes Issue does not happen with
known-good batteries. If
device was using standard
batteries, go to step 5 to
retest with customer batteries.
If had fully charged Apple
rechargeable batteries, go to
Apple Battery Charger does
not charge batteries.
No Go to step 3.
3. (Apple Wireless Keyboard,
Magic Mouse, Magic Trackpad)
Run the Bluetooth Diagnostic
Utility again and check the
“Restore Factory settings”
option at nal window, and
verify that test passes.
Yes Go to step 4.
No Replace defective Bluetooth
device specifying the code
provided by Bluetooth Service
Diagnostic or corresponding
symptom code:
-intermittent stops
responding
-gestures do not work
-battery life too short
K08
K02
K16
4. Try to pair Bluetooth device
using the Bluetooth Setup
Assistant. Verify device can be
recognized and used.
Yes Issue solved.
No Go to Wireless Input Device
Loses Connection symptom
ow.