Deep Dive

Check

Result

Action

Code

 

 

 

 

 

1.

(Apple Wireless Keyboard,

Yes

Go to step 2.

 

 

Magic Mouse, Magic Trackpad)

 

 

 

 

No

Replace defective Bluetooth

 

 

With known-good charged

 

 

 

device specifying the code

 

 

batteries and known-good up

 

 

 

 

provided by Bluetooth Service

 

 

to date Mac OS X computer

 

 

 

 

Diagnostic or corresponding

 

 

with the Bluetooth device

 

 

 

 

symptom code:

 

 

software installed, run the

 

 

 

 

-does not connect

 

 

Bluetooth Service Diagnostic

 

K15

 

 

-no LED when turned on

 

utility (available in the Disk

 

 

 

-click does not work

K09

 

Images page of GSX/Service

 

 

 

-cursor jumpy, jittery

K13

 

Source) and verify that all tests

 

 

 

-intermittent stops

K12

 

pass.

 

 

 

responding

K08

 

 

 

 

 

 

-gestures do not work

K02

 

 

 

-battery life too short

K16

 

 

 

-physically damaged

K16

 

 

 

 

 

2.

Try to pair Bluetooth device

Yes

Issue does not happen with

 

 

using the Bluetooth Setup

 

known-good batteries. If

 

 

Assistant, and verify that device

 

device was using standard

 

 

can be recognized and used.

 

batteries, go to step 5 to

 

 

 

 

retest with customer batteries.

 

 

 

 

If had fully charged Apple

 

 

 

 

rechargeable batteries, go to

 

 

 

 

Apple Battery Charger does

 

 

 

 

not charge batteries.

 

 

 

 

 

 

 

 

No

Go to step 3.

 

 

 

 

 

 

3.

(Apple Wireless Keyboard,

Yes

Go to step 4.

 

 

Magic Mouse, Magic Trackpad)

 

 

 

 

Run the Bluetooth Diagnostic

 

 

 

 

No

Replace defective Bluetooth

 

 

Utility again and check the

 

 

 

device specifying the code

 

 

“Restore Factory settings”

 

 

 

 

provided by Bluetooth Service

 

 

option at final window, and

 

 

 

 

Diagnostic or corresponding

 

 

verify that test passes.

 

 

 

 

symptom code:

 

 

 

 

 

 

 

 

-intermittent stops

K08

 

 

 

responding

 

 

 

 

-gestures do not work

K02

 

 

 

-battery life too short

K16

 

 

 

 

 

4.

Try to pair Bluetooth device

Yes

Issue solved.

 

 

using the Bluetooth Setup

 

 

 

 

No

Go to Wireless Input Device

 

 

Assistant. Verify device can be

 

 

 

Loses Connection symptom

 

 

recognized and used.

 

 

 

 

flow.

 

 

 

 

 

 

 

 

 

 

2010-09-09

iMac (27-inch, Mid 2010) Symptom Charts — Input/Output Devices  111

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Image 111
Apple MD094LL/A manual Not charge batteries