Apple Technician Guide IMac 27-inch, Mid
USA
Contents About This Guide
Troubleshooting
Basics
Symptom Charts
General Information
Take Apart
Vertical Sync Cable Vsync
Bluetooth Board
LCD Panel
Handling the Panel
Video Card
Views
Additional Procedures
Apple Technician Guide About This Guide
Feedback
Updates
Updated 9 September
Updated 9 August
Apple Technician Guide Basics
Overview
Product Configurations
Identifying Features
Safety Precautions
Serial Number Location
About the Indicator Light
New Accessories Magic Trackpad
Pairing the Magic Trackpad
Batteries
Apple Battery Charger
Apple Technician Guide Troubleshooting
Troubleshooting Theory
General Troubleshooting
Wireless Troubleshooting
Update System Software & Firmware
Hardware vs. Software
Common Reset Procedures Power On Self Test Post
Resetting Parameter RAM Pram
Resetting the System Management Controller SMC
Starting Up in Safe Mode
Removing the Battery, Measuring DC Voltage
Suggested Action
Diagnostics
Sensors Errors
Sensor
Board Sensor cable if damaged
Logic board this sensor is part Video card assembly
Sensor Locations
Sensor Connector Locations Top Side of Logic Board
Sensor Connector Location Back Side of Logic Board
Location of Diagnostic LEDs
Diagnostic LEDs
LED #3
LED Functions
LED #1
LED #2
LED #1 = Power available
LED #1 + LED #2 = Power available, and system is powered on
LED Startup Sequence
Function
According to user setup
Board, to enable backlight
Logic Board Test Points
Functional Overview
Refer to this diagram to see how modules are interrelated
Block Diagram
Check Result Action Code
Symptom Charts
No Power, Dead Unit
Symptoms Quick Check No Power, Dead Unit
To Won’t Start Up symptom
Won’t Start Up
Symptoms Quick Check Won’t Start Up
Safe Boot, Safe Mode?
Sequence and error codes, symbols for
Go to Optical Drive Not
Using a digital multimeter
Go to AirPort Card Kernel
Go to Hard Drive Not
Intermittent Shutdown
Troubleshooting Shutdown Causes
Power-related system shut downs
Symptoms Quick Check Intermittent Shutdown
Make sure that power cord is securely attached
Powers off during startup
Cord and AC outlet, Verify if
Hard drive, update OS with
OS on an external drive. Verify Recognized symptom flow
Supply replacement
P17
X03
M23
X22
Kernel panic messages
Symptoms Quick Check Kernel Panic, System Crashes
Kernel Panic, System Crashes
About You need to restart your computer
Go to SD Card Not
Go to Camera Issues or
Go to AirPort/Bluetooth
X01
Go to Won’t Start Up
Symptoms Quick Check No Video
Go to Backlight Issue/No
No Video
L03
Diagnostic LEDs on edge
Locate diagnostic LEDs on
M03
Video drivers, software, or video/logic board
Symptoms Quick Check Corrupted Video
If issue cannot be seen in the screenshot then
Corrupted Video
M04
Cable and go to step
Utility Diagnostic and enter
Resolved with replacement LCD panel
Disconnect DisplayPort cable Yes Replace DisplayPort cable
Burnt Smell/Odor
Symptoms Quick Check Burnt Smell/Odor
Uncategorized Symptoms
No Power, Dead Unit symptom flow
Smfeedback2@apple.com
Symptoms Quick Check Backlight Issue/No Backlight
Backlight Issue/No Backlight
Display
Panel. Run Apple Service Display Utility to verify
Panel with correct backlight
Logic board and LCD panel
Symptoms Quick Check Noise / Unstable Flickering
Display Backlight Issue / No Backlight
Noise / Unstable Flickering
Utility to verify the resolution
Run Apple Service Display
When adjusting brightness level
Symptom flow Issue resolved
To Noise/Hum/Vibration
LCD Image Issues
Go to non-uniform
Go to pixel anomalies
Go to vertical/horizontal
Lines
Incorrect/Missing Colors
Symptoms Quick Check Incorrect/Missing Colors
L02
Yes Replace LCD panel. Run
Software issue exists
Symptoms Quick Check Distorted/Blurred Image
Clean outside of glass panel
Boot from install DVD to determine if a potential
Reinstalling internal DisplayPort
Pixel Anomalies
Do not replace LCD panel
L08
M24
Symptoms Quick Check Vertical/Horizontal Lines
Vertical/Horizontal Lines
Noise / Unstable Flickering
Service Display Utility to
Issue resolved. If video card
L04
Symptoms Quick Check Non-Uniform Brightness/Color
Service Display Utility. To
Non-Uniform Brightness / Color
Symptoms Quick Check Cosmetic Defects to LCD
Cosmetic Defects
Cracked glass panel
Hard Drive Not Recognized
Symptoms Quick Check Drive Not Recognized
Drive No Boot
Error codes, symbols
System boots successfully To user
Check that the 4 wire Sata Yes Replace any damaged Sata
Power cable carrying 12v
Logic board Reboot computer. Verify if Yes
Go to Optical Drive Read
Hard Drive Read/Write Errors
H03
Mac OS without errors
H04
If computer starts up
Refer to Kbase article TS3204 Evaluating
Symptoms Quick Check Hard Drive Noisy
Hum/Vibration symptom
Hard Drive Noisy
H06
Hard drive
Go to Fan Failures/Thermal
Optical Drive Not Recognized
Symptoms Quick Check Drive Not Recognized/Mount
Drive Won’t Eject Media
Symptoms Quick Check Drive Won’t Accept Media
Not Recognized symptom flow
Optical Drive Won’t Accept/Eject Media
Optical Drive Read/Write Error
Symptoms Quick Check Drive Read/Write Data Error
J03
Diagnostics, replace optical Drive
Replace optical drive Install known-good optical
Drive SATA+Power cable
Issue resolved CD and DVD media. Verify if
Same type to rule out media issue
Optical Drive Not Performing to Specifications
Symptoms Quick Check Optical Drive Not Performing to
Specifications
Optical drive
Running diagnostics, replace
Compare system with similar
Symptoms Quick Check Optical Drive Noisy J04
Optical Drive Noisy
Test optical drive with different
Tighten SD reader board Now fits in slot Screws. Go to step
SD Card Will Not Insert Into Slot
Seat into slot Media Cards MMC
Verify if known-good SD card
SD Card Not Recognized
Symptom Quick Check SD Card Not Recognized
Correctly read and written
Interference
AirPort/Bluetooth Issues
Issue. See kBase #HT1365 Airport potential
KBase #HT1365 AirPort Potential source
N04
Html?path=AirPort/5.0/en
Bluetooth issues are resolved
M11
Discoverable mode. Verify if
AirPort Card Kernel Panic
Symptoms Quick Check AirPort Card Kernel Panic
Symptoms Quick Check Ethernet Port/Device Issue
Ethernet Port/Device Issue
Html?path=Mac/10.6
Wireless Input Device Does Not Pair
KBase #HT2532 Mac OS How to change the MTU for
Troubleshooting purposes
Loses Connection symptom
Go to Wireless Input Device
Go to step With customer’s mouse Yes
Connector is damaged
Go to Wireless Input Device Loses Connection symptom
Verify System Preferences/Network settings
Apple Remote Inoperable
Symptoms Quick Check Apple Remote Inoperable
Yes Lens blocked or sensor not
That computer now
Responds to Apple Remote
Symptoms Quick Check Audio Microphone
Audio Microphone
M09
Is normal during playback
Inspect microphone cable Yes Replace rear housing
Audio Built-in Speakers Have Distorted Sound
L14
Audio
Symptoms Quick Check
See kBase #TS1574 Troubleshooting issues
Audio No Audio from Built-in Speakers
Go to step Quality is acceptable Set speaker balance 100%
Device, replace audio cable
Output and verify that Internal
Board Go to System Preferences
Persists, verify if symptom has
Symptoms Quick Check Camera Issues
Camera Issues
Mode. Verify if FireWire device
FireWire Device Not Recognized
For external FireWire drives, make sure any
Unplug all FireWire devices
Software on User account. Issue
USB Device Not Recognized
Symptoms Quick Check USB Device Not Recognized
M15
Bluetooth not recognized
Go to Keyboard Specific Keys Do Not Respond
Wired Keyboard Does Not Function Properly
Symptoms Quick Check Wired Keyboard Does Not
Function Properly
Accept/Eject Media
Go to Optical Drive Won’t
Wired Keyboard/Mouse Not Recognized
Input Device Doesn’t Pair symptom flow to
Keyboard Specific Keys Do Not Respond
Not Function Properly
Clean your Mighty Mouse
Troubleshooting Mighty Mouse and determining
Go to USB Device Not
Pair with computer
Not charge batteries
Not charge batteries
Apple Wireless Mouse/Magic Trackpad Erratic Tracking
Symptoms Quick Check Apple Wireless Mouse/Magic
Trackpad erratic tracking
Wireless Input Device Loses Connection
K08
P10
Apple Battery Charger Does Not Charge Batteries
Charge Batteries
P01
Device is supported with user’s system
Was installed in charger
Software is installed and up-to-date, and that
Vary from 80% to almost full
Noise/Hum/Vibration
Symptoms Quick Check Noise/Hum/Vibration
Stand/Hinge Issues symptom flow
Unstable Flickering symptom flow
Board. Go to Noise/Unstable
Location table in General
Go to Optical Drive Noisy
Go to Audio Built-in Speakers Have Distorted
P04
From fan housing
Reinstall fans while carefully Yes
Being used When working around an Energized system
System feels very hot
Fan Failures / Thermal Issues
Symptoms Quick Check Fan Failures / Thermal Issues
Verify that vents on bottom and back of system
Manuals available at http//support.apple.com
Stand/Hinge Issues
Symptoms Quick Check Stand/Hinge Issues
X23
Broken glass
Symptoms Quick Check Physical Damage
Physical Damage
Verify if damage caused by user environment
Service Source Take Apart
KBase #HT3452 Hand Tools for Desktop and Portable Repairs
General Information
Opening the Unit
Required Tools
Required Special Tools for Glass Panel
Cleaning Tools Starter Kit
Do’s and Don’ts
Cleaning & Handling the Glass Panel
Handling a Broken Glass Panel
How to Remove a Broken Glass Panel
IMac 27-inch, Mid 2010 Take Apart General Information
IMac 27-inch, Mid 2010 Take Apart General Information
IMac 27-inch, Mid 2010 Take Apart General Information
IMac 27-inch, Mid 2010 Take Apart General Information
Safety
Reassembly Steps
Logic Board Handling
Screw Sizes
ESD mat and wrist strap Phillips #2 screwdriver
Access Door
First Steps
Tools
Removal
ESD mat and wrist strap
Access door
Memory
Remove
Reassembly
Glass Panel
Shut down unit Unplug all cables Put on ESD strap
Microfoam bag
Removal
Reassembly
Set unit in upright position to minimize settling of dust
IMac 27-inch, Mid 2010 Take Apart Glass Panel
Glass panel
Camera
Removal
Reassembly
LCD Panel
Remove 8 T10 screws
Reassembly Note
IMac 27-inch, Mid 2010 Take Apart LCD Panel
Pull display forward slightly to disconnect
Important Panel Handling information
Mylar tape Aluminum tape
Replacement LCD panel includes Vsync cable
Important Handle LCD panel by the edges only
Handling the Panel
Connect the DisplayPort cable
IMac 27-inch, Mid 2010 Take Apart LCD Panel
IMac 27-inch, Mid 2010 Take Apart LCD Panel
Pull cable straight out of connector
Vertical Sync Cable Vsync
Glass panel LCD panel
LED Temp Sensor Cable
Peel black insulator to access cable
No tools are required for this procedure
DisplayPort Cable
Peel back mylar tape securing cable to LCD panel
IMac 27-inch, Mid 2010 Take Apart DisplayPort Cable
Torx T10 screwdriver ESD mat and wrist strap
Audio Ports and Cable
Also help keep audio cable aligned while tightening screws
Magnetized Torx T8 screwdriver ESD-wrist strap and mat
AirPort Antenna
Disconnect antenna cable from AirPort card
Magnetized Torx T6 screwdriver ESD-wrist strap and mat
AirPort Card
Hold card by edges and pull it out of the slot
Remove 1 T6 screw 922-8579
AirPort Carrier Board
Glass panel LCD panel AirPort card
Magnetized Torx T10 screwdriver ESD-wrist strap and mat
Disconnect Airport data cable Remove 2 T10 screws 922-6850
AirPort Cable
Glass panel LCD panel AirPort carrier board
Tools ESD-wrist strap and matt Black stick
Removal
Bluetooth Antenna
Disconnect Bluetooth antenna from the Bluetooth card
Bluetooth Board
Removal
LED Backlight Board
Removal
Voltage
Power Supply
Longer self-tapping 922- 9593, long L
Remove 4 T10 screws Self-tapping, 922- 6850, short S
Route AC power inlet cable over power supply pressure wall
Backlight Pressure Wall
Glass panel LCD panel Power supply
Lift pressure wall off posts in the rear housing
Power Supply/Hard drive Pressure Wall
Lift pressure wall off posts in the rear housing
Replace Kapton tape securing AC inlet cable to pressure wall
Hard Drive
Removal
Orient drive with circuit board facing up as shown
Glass panel LCD panel Hard drive
Hard Drive Sensor Cable
Each hard drive manufacturer has a unique sensor cable
Torx T10 screwdriver ESD-wrist strap and mat
Optical Drive
Removal
IMac 27-inch, Mid 2010 Take Apart Optical Drive
Reassembly
Replace screws in order shown
Optical Sensor Cable
Glass panel LCD panel Optical drive
Tools ESD-wrist strap and mat
Peel up foam gasket to release sensor end of cable
Optical Drive Fan
Remove 1 T10 screw 922-9236
SD Card Reader
EEE code
Torx T8 screwdriver ESD-wrist strap and mat Black stick
Removal
Reassembly
Glass panel LCD panel Optical drive Optical drive fan
SD Card Reader Cable
IMac 27-inch, Mid 2010 Take Apart SD Card Reader Cable
ESD-wrist strap and mat Black stick
IR Board and Cable
Removal
Transfer this jumper if replacing the logic board
Logic Board
Power button CPU fan Skin temp sensor
922-6800, 2 short 922-9237, 2 20mm, medium
Handling Logic Board
Carefully lift board up and out of rear housing
Reassembly
IMac 27-inch, Mid 2010 Take Apart Logic Board
IMac 27-inch, Mid 2010 Take Apart Logic Board
IMac 27-inch, Mid 2010 Take Apart Logic Board
Hard drive temp sensor or HD jumper if SSD-only config
IMac 27-inch, Mid 2010 Take Apart Logic Board
Video Card
Removal
IMac 27-inch, Mid 2010 Take Apart Video Card
Torx T8 screwdriver Black stick ESD-wrist strap and mat
Solid State Drive SSD
Removal
Lift pressure wall and SSD drive from rear housing
Use a black stick to pry pressure wall off rear housing
Reassembly
SSD Data Cable
Disconnect SSD data cable from top of SSD drive
Optical/MXM Pressure Wall
Remove 1 T8 screw on pressure wall
Hard Drive Data Cable
Removal
IMac 27-inch, Mid 2010 Take Apart Hard Drive Data Cable
Optical Drive Data Cable
Disconnect optical data cable from back side of logic board
Replacement Note
Black stick ESD mat and wrist strap
Battery
Make sure battery socket is open and free of dust
Right Speaker
Removal
CPU Fan
Remove 2 T10 shoulder screws
Route sensor cable through clip on fan
Black stick ESD-wrist strap and mat
Ambient Temp Sensor
Release sensor cable from 2 cable clips on CPU fan
Left Speaker
Removal
IMac 27-inch, Mid 2010 Take Apart Left Speaker
Hard Drive Fan
Removal
ESD-wrist strap and mat Magnetized Torx T10 screwdriver
Mechanism Cover
Peel up aluminum tape
922-6800
Pry cover off mechanism
No preliminary steps are required to remove the stand
Stand
Remove the access card
Remove 8 T10 screws 922-8174
Stand the computer upright
Mechanism
Remove 6 T10 screws 922-9238 Lift mechanism off rear housing
Bluetooth Cable
Removal
IMac 27-inch, Mid 2010 Take Apart Bluetooth Cable
Camera Cable
Glass panel LCD panel Camera Hard drive Power supply
Disconnect camera cable #5 from the top of logic board
IMac 27-inch, Mid 2010 Take Apart Camera Cable
Sata
Cable, AC/DC Power/Backlight
Removal
SATA, SSD
Disconnect SSD drive power cable from top of SSD drive
2010-09-09
Microphone Cable
Refer to the rear housing procedure
Rear Housing
When replacing the rear housing follow these important steps
Reinstall 4 screws
Transfer Camera and Reuse Thermal Paste
IMac 27-inch, Mid 2010 Take Apart Rear Housing
Service Source Additional Procedures
Overview
Retrieving Mechanism
Removal
2010-09-09
2010-09-09
Service Source Views
Exploded View #1
Exploded Views
Exploded View #2
Exploded View #3
Rear View
External Views
Ports
Photo of Components below LCD
Internal Views
Photo of Components in the Rear Housing
Logic Board, Front Side
Logic Board, Back Side
922-9244 922-9593 922-9241
Screw Chart
922-9246 922-9239 922-4723
922-9247 922-8579 922-6850
922-7971
922-9236 922-6800 922-9237
922-9243 922-9242 922-9238
922-8174 922-9488 922-7018