Apple MD094LL/A Apple Wireless Mouse/Magic Trackpad Erratic Tracking, Trackpad erratic tracking

Apple Wireless Mouse/Magic Trackpad Erratic Tracking

Quick Check

Symptoms		Quick Check
Apple Wireless Mouse/Magic		1.	Verify all software and firmware updates have
Trackpad erratic tracking.			been installed.
• Cursor tracking is jumpy.		2.	Verify the Bluetooth device software has been
•	Tracking /Clicking/Tapping		installed.
	actions not working	3.	Verify that customer is not using more than three
•	Unresponsive tracking and
			Dual Link Bluetooth input devices at the same
	wrong gesture triggers		time on same computer.

4.Cover the entire pad surface for some seconds to reset it.

5.Clean mouse sensor/trackpad surface.

6.Review the “Troubleshooting wireless mouse and keyboard issues, ”http://support.apple.com/kb/ TS3048.

7.Use a known-good Mac OS X up to date computer with Bluetooth enabled in Bluetooth Preferences, where a known-good similar Bluetooth device could be previously paired, and where a wired mouse is connected.

8.(Apple Wireless Keyboard, Magic Mouse or Magic Trackpad) Download and run the Bluetooth Service Diagnostic utility (available in the Disk Images page of GSX/Service Source), checking the Restore Defaults Settings option.

9.(Apple Wireless Keyboard, Magic Mouse or Magic Trackpad) If Bluetooth Service Diagnostic utility passes, try to pair again the device using the Bluetooth Setup Assistant.

10.Replace defective Bluetooth device specifying the code provided by Bluetooth Service Diagnostic

2010-09-09 iMac (27-inch, Mid 2010) Symptom Charts — Input/Output Devices  113