5.

Inspect microphone cable

Yes

Replace rear housing

L14

 

routing and verify if cable is

 

(microphone cable not

 

 

pinched or damaged.

 

available separately).

 

 

 

 

 

 

 

 

No

Go to step 6.

 

 

 

 

 

 

6.

Record sound sample using

Yes

Microphone circuitry OK.

 

 

GarageBand or iMovie. Verify if

 

Return system to user.

 

 

sound quality of sound sample

 

 

 

 

No

Replace logic board.

M09

 

is normal during playback.

 

 

 

 

 

Audio: Built-in Speakers Have Distorted Sound

Unlikely cause: LCD display, power supply, hard drive, optical drive, fans

Quick Check

Symptoms

Quick Check

 

 

Audio: Built-in Speakers Have

1. Go to System Preferences > Sound > Output.

Distorted Sound

Verify that sound output device is set to internal

• No audio from one or both

speakers and that balance control is set to the

speakers.

center position.

 

Audio from speakers distorted 2. Obtain known-good high-quality sound file or use iTunes Store sound samples to evaluate sound quality. Verify suspect sound files on another system to determine if distortion is caused by computer or sound file.

3.Set volume control to mid-range. Overdriving built-in speakers can cause distortion.

Deep Dive

Check

Result

Action

Code

 

 

 

 

 

1.

Go to System Preferences >

Yes

LEFT speaker and amplifier

 

 

Sound > Output. Set speaker

 

circuitry OK. Go to step 2.

 

 

balance 100% to LEFT speaker

 

 

 

 

and play a known-good sound

No

Distortion detected in LEFT

 

 

file. Verify if sound is generated

 

speaker. Set Balance slider to

 

 

by LEFT speaker and that sound

 

middle position. Go to step 3.

 

 

quality is acceptable.

 

 

 

 

 

 

 

 

2.

Set speaker balance 100%

Yes

RIGHT speaker and amplifier

 

 

to RIGHT speaker and play a

 

circuitry OK. Set Balance slider

 

 

known-good sound file. Verify

 

to middle. Go to step 3.

 

 

if sound is generated by RIGHT

 

 

 

 

 

 

 

 

speaker and that sound quality

No

Distortion detected in RIGHT

 

 

is acceptable.

 

speaker. Go to step 4.

 

 

 

 

 

 

2010-09-09

iMac (27-inch, Mid 2010) Symptom Charts — Input/Output Devices  97

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Apple MD094LL/A manual Audio Built-in Speakers Have Distorted Sound, Inspect microphone cable Yes Replace rear housing, L14