Apple MD094LL/A manual Wireless Input Device Loses Connection

Wireless Input Device Loses Connection

Quick Check

Symptoms	Quick Check
Wireless Input Device Loses	1.	Check orientation of wireless device to computer.
Connection		Test Magic Trackpad or Magic Mouse with it
• Apple Wireless keyboard, Magic		positioned on either side of computer.
Mouse, Magic Trackpad or	2.	Verify that user is first clicking/pressing a key to
other Bluetooth input device		wake input device (refer to kBase article:“HT3081:
loses connection		Click the mouse button to re-establish a
		connection to your Apple wireless mouse or
		trackpad.
	3.	Verify if device has been paired to computer
		previously.
	4.	Remove and reinstall batteries for device.
	5.	Press the power button and check that green LED
		stays on for around 3 seconds.
	6.	Test with known-good batteries.
	7.	Ensure that customer is not using more than
		three Dual Link Bluetooth devices, at same time
		on same computer.
	8.	Ensure other devices pair and keep connection
		without issue on the computer. If not, jump to
		AirPort/Bluetooth Issues.
	9.	Ensure that device is being used within 30-foot
		range for Bluetooth devices.
	10.	Ensure that the latest Mac OS X 10.6.x Software
		and Firmware updates have been applied.
	11.	See kBase #TS3048: Troubleshooting Wireless
		Mouse an Keyboard Issues.

Deep Dive

Check	Result	Action	Code
1. Open System Preferences >	Yes	Device has been paired.
Bluetooth. Paired items and		Go to step 2.
their connection status are
	No	Device is not paired. Make
shown. Verify if device is listed.
		device discoverable and open
		Bluetooth Setup Assistant.
		Go to step 3.

2010-09-09 iMac (27-inch, Mid 2010) Symptom Charts — Input/Output Devices  114