Avaya 1408, 1416 Chapter 3: Handling calls

Chapter 3: Handling calls

Introduction to handling calls

When you receive an incoming call your telephone rings, the Call LED flashes and the call is

indicated in the display.

You will be shown the number or name the caller dialled, e.g. when you receive a diverted call.

You can lift the handset or use the Speaker button and talk with the handset on-hook. You are

also able to answer an incoming call ringing at another telephone in your telephone system,

or put an incoming call on hold until you are able to answer the call.

Internal, external, message, and VIP calls have different ringing tones.

Related topics:

Setting the ringing tone melody on page 68

Answering a call

To answer a call, lift the handset or press the Speaker button to use the speakerphone.

Answering a call ringing at another phone (pick-up)

You hear another telephone ringing.

1. Press the Avaya Menu button.

2. Select Call Pickup.

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Contents

Main 2 1408/1416 at Integral 5 - User Guide May 2010 1408/1416 at Integral 5 - User Guide May 2010 3 Page Page Chapter 10: Mobile System Subscribers (Managed Mobility Access)................................53 Page Page Chapter 1: Introduction Avaya 1416 Telephone Page About LEDs Page Page Chapter 2: Making calls Calling with a destination key Calling a person from the call log Calling a person from the phone book entry Calling partners Calling using the speakerphone Requesting automatic callback Redialing Requesting automatic redialing Joining another call (cut-in)* Presenting yourself with specified call numbers * Making an announcement Making an individual announcement Replying to an announcement Calling anonymous Page Chapter 3: Handling calls Answering a call for a partner Forwarding calls to forwarding stations Putting a call on hold Page Transferring a call Answering an additional call (second call) Chapter 4: Call diversion Introduction call diversion Diverting calls for your telephone Diverting calls to your telephone Diverting calls for another telephone* Signaling calls on two telephones (twinning) Diverting bundles* Page Chapter 5: Three-party conference call Introduction to three-party conference calls Making a conference call Expanding conference with another participant Page Chapter 6: Conference bridge Introduction conference bridge Dialing into conference bridge Managing conference bridge calls Reserving conference bridge (one-time appointment) Reserving conference bridge (recurring appointment) Reserving a conference bridge for others Checking and deleting reservations Page Chapter 7: Managing the call log Call log Symbols in the call log Viewing the call log Removing entries from the call log Deleting call log entries automatically Adding an entry from the call log to the phone book Adding additional entries in the call log Chapter 8: Managing the phone book Introduction to the phone book Creating a new entry in the phone book Editing an entry in the phone book Page Page Chapter 9: Messages Sending a standard text Sending a text message for an internal caller Page Page Chapter 10: Mobile System Subscribers (Managed Mobility Access) Introduction MMA Dialing into your system Dialing into your system using callback Calling using your system Placing a call Referring back Starting a conference call Ending a call Modifying the twinning/call diversion number Deactivating call diversion / twinning Calling code dialing destinations Page Page Chapter 11: Using the Avaya Menu Call charges Introduction to call charges Viewing the charge display Viewing charges for lines / subscribers Deleting call charges Locking the telephone Telephone lock Changing the PIN Locking the telephone Unlocking the telephone Managing appointments Appointments (reminders) Entering an appointment for today Entering a one-time appointment Entering a recurring appointment Acknowledging an appointment Deleting an appointment Setting appointments for others Page Chapter 12: Customizing your telephone Setting parameters for your telephone Changing the acoustic signaling Setting the ringing tone melody Applying ring tone melodies Setting the contrast Setting the language Adjusting the setting for handsfree operation Deactivating ringing tone temporarily (Do not disturb) Activating night service Activating automatic handsfree after dialing Seizing exchange line automatically Seizing external line automatically when going off-hook Setting the number of redials Setting redial interval Setting the number send to external subscribers Accepting calls automatically (Handsfree answer back) Turning direct dialing on or off Deactivating second call Assigning code numbers * Extending call display Deactivating VIP call signaling (pager) * Removing telephone from hunt groups Removing telephone from general call Activating remote headset Function, destination, line and partner keys Introduction function keys Assigning functions to keys Assigning destinations to keys Assigning lines to keys Assigning partners to keys Deleting key assignments Conference bridge settings Set up conference bridge * Setup reservation permissions Changing access PIN Setup standard access * Changing standard PIN * Managed Mobility Access settings Introduction MMA settings Adding dial-in authorized numbers * Changing dial-in authorized numbers * Deleting dial-in authorized numbers * Using call filter Deleting entries from the call filter Chapter 13: Settings for your telephone system Introduction Assigning operators for day service * Assigning operators for night service * Assigning call forwarding destinations * Setting second call barring * Setting date and time Setting customer password * Showing traffic statistics * Chapter 14: Auxiliary devices Button module DBM32 Using a headset Page Page Chapter 15: Hotel functions Introduction Layout of the hotel functions on the DBM32 button module * Checking in * Checking out * Querying call charges * Listening to messages * Messaging to guest: message at reception * Setting direct dial to rooms * Setting guest-to-guest connection * Determining the charge limit * Waking guests * Page Chapter 16: Menus Menu overview Page Page Page Appendix A: Remote features Changing call diversion remotely * Page Index A B C D E F G H M N O P R T U V W