Handling calls, Introduction to handling calls | Avaya 1416, 1408

Chapter 3: Handling calls

Introduction to handling calls

When you receive an incoming call your telephone rings, the Call LED flashes and the call is indicated in the display.

You will be shown the number or name the caller dialled, e.g. when you receive a diverted call.

You can lift the handset or use the Speaker button and talk with the handset on-hook. You are also able to answer an incoming call ringing at another telephone in your telephone system, or put an incoming call on hold until you are able to answer the call.

Internal, external, message, and VIP calls have different ringing tones.

Related topics:

Setting the ringing tone melody on page 68

Answering a call

To answer a call, lift the handset or press the Speaker button to use the speakerphone.

Answering a call ringing at another phone (pick-up)

You hear another telephone ringing.

1.Press the Avaya Menu button.

2.Select Call Pickup.

1408/1416 at Integral 5 - User Guide

May 2010 23

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Avaya 1416, 1408 manual Handling calls, Introduction to handling calls, Answering a call, Select Call Pickup

Contents

Issue 1 May 1408/1416 at Integral 5 User Guide May 1408/1416 at Integral 5 User Guide May 2010 1408/1416 at Integral 5 User Guide May Contents Introduction Conference bridge Customizing your telephone Auxiliary devices Introduction to the 1400 Series Digital Deskphones Overview of phone buttons and featuresIntroduction Avaya 1416 Telephone Overview of phone buttons and features Line key LEDs About LEDsFunction key LEDs Partner key LEDs About this manual Introduction 14 1408/1416 at Integral 5 User Guide May Calling an external call number Making callsIntroduction to making calls Calling an internal call number Calling a person from the call log Calling with a destination key Press the Phone book / Contacts button Calling using the speakerphoneCalling a person from the phone book entry Calling partners Redialing Requesting automatic callback Joining another call cut-in Requesting automatic redialing Making an announcement Presenting yourself with specified call numbers Select Answer announcement Making an individual announcementReplying to an announcement Calling anonymous Select Anonymous call Answering a call ringing at another phone pick-up Handling callsIntroduction to handling calls Answering a call Select Forward call Answering a call for a partnerForwarding calls to forwarding stations Putting a call on hold Select Return to … Switching between two calls brokeringMuting a call Referring back during a call consultation call Answering an additional call second call Transferring a call Select Call diversion Call diversionIntroduction call diversion Diverting calls for your telephone Select Divert from Diverting calls to your telephone Select Divert for Diverting calls for another telephone Signaling calls on two telephones twinning Select Bundle 1 2, 3, … Diverting bundles Call diversion 32 1408/1416 at Integral 5 User Guide May Expanding conference with another participant Three-party conference callIntroduction to three-party conference calls Making a conference call Ending the conference call Connecting conference participants with each other Dialing into conference bridge Conference bridgeIntroduction conference bridge Select Clear connection Select End lecture modeManaging conference bridge calls Select My conference Reserving conference bridge one-time appointmentSelect Conference bridge Reserving conference bridge recurring appointment Select Conference bridge Select My conference Reserving a conference bridge for othersChecking and deleting reservations Select Conference for others Conference bridge 40 1408/1416 at Integral 5 User Guide May Call log Symbols in the call logManaging the call log Deleting call log entries automatically Viewing the call logRemoving entries from the call log Select deleted after … Adding an entry from the call log to the phone bookSelect Applications Select Call list Adding additional entries in the call log Creating a new entry in the phone book Managing the phone bookIntroduction to the phone book Editing an entry in the phone book Deleting an entry Page Writing and sending own text messages MessagesIntroduction messages Viewing and deleting received text messages Sending a text message for an internal caller Sending a standard text Select Message to caller Messages 52 1408/1416 at Integral 5 User Guide May Dialing into your system Introduction MMA Placing a call Dialing into your system using callbackCalling using your system Ending a call Referring backStarting a conference call Deactivating call diversion / twinning Calling code dialing destinationsModifying the twinning/call diversion number Calling code dialing destinations Page Viewing the charge display Using the Avaya MenuCall charges Introduction to call charges Deleting call charges Viewing charges for lines / subscribers Locking the telephone Locking the telephoneTelephone lock Changing the PIN Select Phone locked Managing appointmentsUnlocking the telephone Appointments reminders Entering a one-time appointment Entering an appointment for today Acknowledging an appointment Entering a recurring appointment Select Appointment for other Setting appointments for othersDeleting an appointment Select AppointmentsPage Customizing your telephone Setting parameters for your telephoneChanging the acoustic signaling Applying ring tone melodies Setting the ringing tone melody Select Acoustics/Contrast Setting the contrastSelect MSN call type off Select Handsfree Setting the languageAdjusting the setting for handsfree operation Select Do not disturb Activating night serviceDeactivating ringing tone temporarily Do not disturb Activating automatic handsfree after dialing Select Night serviceSelect Night service 1 or 2, 3, autom. Night service Select Dial settings Select LN on dialing off Seizing external line automatically when going off-hookSeizing exchange line automatically Select Number of redials Setting the number of redialsSelect Line / off-hook off Select Remote no. disp Setting redial intervalSetting the number send to external subscribers Select Redial every … s Select Handsfree AB Accepting calls automatically Handsfree answer back Select Direct dial on Turning direct dialing on or offDeactivating second call Select Second call on Assigning code numbers Select VIP call on Deactivating VIP call signaling pagerExtending call display Select Call display A-B off Select General call on Removing telephone from hunt groupsRemoving telephone from general call Select Hunt group on Select Remote headset off Activating remote headsetFunction, destination, line and partner keys Introduction function keys Select Function keys Assigning functions to keysAssigning destinations to keys Select Destination key Assigning lines to keys Deleting key assignments Assigning partners to keys Select Permission for … Conference bridge settingsSet up conference bridge Setup reservation permissions Select PIN Changing access PINSetup standard access Select PIN 0000 Not active Changing standard PINSelect Standard PIN Adding dial-in authorized numbers Managed Mobility Access settingsIntroduction MMA settings Changing dial-in authorized numbers Deleting dial-in authorized numbers Select Call filter Using call filter Deleting entries from the call filter Introduction Settings for your telephone systemAssigning operators for day service Select System functions Assigning operators for night serviceSelect Day service Assigning call forwarding destinations Select Second call barring Setting second call barringSelect Call forwarding Select Date / time Setting date and timeSetting customer password Select Traffic statistics Showing traffic statisticsSelect Customer pswd Button module DBM32 Auxiliary devices Using a headset Starting a call Switching on monitoring Auxiliary devices 102 1408/1416 at Integral 5 User Guide May Hotel functions Layout of the hotel functions on the DBM32 button module Checking out Checking Listening to messages Select Reset charge meterQuerying call charges Messaging to guest message at reception Setting direct dial to rooms Determining the charge limit Setting guest-to-guest connectionPress the Disable guest-to-guest button Select Appointments for others Waking guests Hotel functions 110 1408/1416 at Integral 5 User Guide May Menu overview Menus Menus Menu item in basic menu Menus 114 1408/1416 at Integral 5 User Guide May Changing call diversion remotely Appendix a Remote features Remote features 116 1408/1416 at Integral 5 User Guide May Index Destination key Menu Signaling calls