Muting a call, Switching between two calls brokering | Avaya 1416

Muting a call

Press the Hold button, to take the call of hold, press Hold again.

Muting a call

1.Press the Mute button during a call so that the other person cannot hear you.

2.Press the Mute button again to unmute the call.

Referring back during a call (consultation call)

During a call:

1.Press the Hold button.

Your first talking partner is waiting and cannot hear what you say.

2.Enter the call number you wish to refer back to. Carry out refer-back call.

3.Press the Hold button again.

The refer-back call is ended and you can speak to the first talking partner again.

Switching between two calls (brokering)

You want to switch back to a first talking partner who has been put on hold.

1.Select Return to … .

2.Press the OK button.

1408/1416 at Integral 5 - User Guide

May 2010 25

Image 25

Avaya 1416, 1408 manual Muting a call, Referring back during a call consultation call, Switching between two calls brokering

Contents

Issue 1 May 1408/1416 at Integral 5 User Guide May 1408/1416 at Integral 5 User Guide May 2010 1408/1416 at Integral 5 User Guide May Contents Introduction Conference bridge Customizing your telephone Auxiliary devices Introduction Overview of phone buttons and featuresIntroduction to the 1400 Series Digital Deskphones Avaya 1416 Telephone Overview of phone buttons and features Function key LEDs About LEDsPartner key LEDs Line key LEDs About this manual Introduction 14 1408/1416 at Integral 5 User Guide May Introduction to making calls Making callsCalling an internal call number Calling an external call number Calling a person from the call log Calling with a destination key Calling a person from the phone book entry Calling using the speakerphoneCalling partners Press the Phone book / Contacts button Redialing Requesting automatic callback Joining another call cut-in Requesting automatic redialing Making an announcement Presenting yourself with specified call numbers Replying to an announcement Making an individual announcementCalling anonymous Select Answer announcement Select Anonymous call Introduction to handling calls Handling callsAnswering a call Answering a call ringing at another phone pick-up Forwarding calls to forwarding stations Answering a call for a partnerPutting a call on hold Select Forward call Muting a call Switching between two calls brokeringReferring back during a call consultation call Select Return to … Answering an additional call second call Transferring a call Introduction call diversion Call diversionDiverting calls for your telephone Select Call diversion Select Divert from Diverting calls to your telephone Select Divert for Diverting calls for another telephone Signaling calls on two telephones twinning Select Bundle 1 2, 3, … Diverting bundles Call diversion 32 1408/1416 at Integral 5 User Guide May Introduction to three-party conference calls Three-party conference callMaking a conference call Expanding conference with another participant Ending the conference call Connecting conference participants with each other Introduction conference bridge Conference bridgeDialing into conference bridge Managing conference bridge calls Select End lecture modeSelect Clear connection Select Conference bridge Reserving conference bridge one-time appointmentSelect My conference Reserving conference bridge recurring appointment Checking and deleting reservations Reserving a conference bridge for othersSelect Conference for others Select Conference bridge Select My conference Conference bridge 40 1408/1416 at Integral 5 User Guide May Managing the call log Symbols in the call logCall log Removing entries from the call log Viewing the call logDeleting call log entries automatically Select Applications Adding an entry from the call log to the phone bookSelect deleted after … Select Call list Adding additional entries in the call log Introduction to the phone book Managing the phone bookCreating a new entry in the phone book Editing an entry in the phone book Deleting an entry Page Introduction messages MessagesViewing and deleting received text messages Writing and sending own text messages Sending a text message for an internal caller Sending a standard text Select Message to caller Messages 52 1408/1416 at Integral 5 User Guide May Dialing into your system Introduction MMA Calling using your system Dialing into your system using callbackPlacing a call Starting a conference call Referring backEnding a call Modifying the twinning/call diversion number Calling code dialing destinationsDeactivating call diversion / twinning Calling code dialing destinations Page Call charges Using the Avaya MenuIntroduction to call charges Viewing the charge display Deleting call charges Viewing charges for lines / subscribers Telephone lock Locking the telephoneChanging the PIN Locking the telephone Unlocking the telephone Managing appointmentsAppointments reminders Select Phone locked Entering a one-time appointment Entering an appointment for today Acknowledging an appointment Entering a recurring appointment Deleting an appointment Setting appointments for othersSelect Appointments Select Appointment for otherPage Changing the acoustic signaling Setting parameters for your telephoneCustomizing your telephone Applying ring tone melodies Setting the ringing tone melody Select MSN call type off Setting the contrastSelect Acoustics/Contrast Adjusting the setting for handsfree operation Setting the languageSelect Handsfree Deactivating ringing tone temporarily Do not disturb Activating night serviceSelect Do not disturb Select Night service 1 or 2, 3, autom. Night service Select Night serviceSelect Dial settings Activating automatic handsfree after dialing Seizing exchange line automatically Seizing external line automatically when going off-hookSelect LN on dialing off Select Line / off-hook off Setting the number of redialsSelect Number of redials Setting the number send to external subscribers Setting redial intervalSelect Redial every … s Select Remote no. disp Select Handsfree AB Accepting calls automatically Handsfree answer back Deactivating second call Turning direct dialing on or offSelect Direct dial on Select Second call on Assigning code numbers Extending call display Deactivating VIP call signaling pagerSelect Call display A-B off Select VIP call on Removing telephone from general call Removing telephone from hunt groupsSelect Hunt group on Select General call on Function, destination, line and partner keys Activating remote headsetIntroduction function keys Select Remote headset off Assigning destinations to keys Assigning functions to keysSelect Function keys Select Destination key Assigning lines to keys Deleting key assignments Assigning partners to keys Set up conference bridge Conference bridge settingsSetup reservation permissions Select Permission for … Setup standard access Changing access PINSelect PIN Select Standard PIN Changing standard PINSelect PIN 0000 Not active Introduction MMA settings Managed Mobility Access settingsAdding dial-in authorized numbers Changing dial-in authorized numbers Deleting dial-in authorized numbers Select Call filter Using call filter Deleting entries from the call filter Assigning operators for day service Settings for your telephone systemIntroduction Select Day service Assigning operators for night serviceSelect System functions Assigning call forwarding destinations Select Call forwarding Setting second call barringSelect Second call barring Setting customer password Setting date and timeSelect Date / time Select Customer pswd Showing traffic statisticsSelect Traffic statistics Button module DBM32 Auxiliary devices Using a headset Starting a call Switching on monitoring Auxiliary devices 102 1408/1416 at Integral 5 User Guide May Hotel functions Layout of the hotel functions on the DBM32 button module Checking out Checking Querying call charges Select Reset charge meterListening to messages Messaging to guest message at reception Setting direct dial to rooms Press the Disable guest-to-guest button Setting guest-to-guest connectionDetermining the charge limit Select Appointments for others Waking guests Hotel functions 110 1408/1416 at Integral 5 User Guide May Menu overview Menus Menus Menu item in basic menu Menus 114 1408/1416 at Integral 5 User Guide May Changing call diversion remotely Appendix a Remote features Remote features 116 1408/1416 at Integral 5 User Guide May Index Destination key Menu Signaling calls