Introduction, Overview of phone buttons and features | Avaya 1416

Chapter 1: Introduction

Introduction to the 1400 Series Digital Deskphones

The Avaya 1400 Series telephones are ISDN telephones for use with the Integral 5 call processing system.This user guide is written for the 1408 and 1416 Digital Deskphones.These deskphones put convenient features and capabilities at your fingertips, including a phone screen to view and manage your calls, a contacts list, a call log, a menu of options and settings to customize your phone, and access to your voice mail.

Not all features described in this user guide may be available on your telephone. If you find that a feature is not available, contact your system administrator.

Overview of phone buttons and features

Avaya 1408 Telephone

1408/1416 at Integral 5 - User Guide

May 2010 9

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Avaya 1416, 1408 manual Introduction to the 1400 Series Digital Deskphones, Overview of phone buttons and features

Contents

Issue 1 May 1408/1416 at Integral 5 User Guide May 1408/1416 at Integral 5 User Guide May 2010 1408/1416 at Integral 5 User Guide May Contents Introduction Conference bridge Customizing your telephone Auxiliary devices Overview of phone buttons and features IntroductionIntroduction to the 1400 Series Digital Deskphones Avaya 1416 Telephone Overview of phone buttons and features Function key LEDs About LEDsPartner key LEDs Line key LEDs About this manual Introduction 14 1408/1416 at Integral 5 User Guide May Introduction to making calls Making callsCalling an internal call number Calling an external call number Calling a person from the call log Calling with a destination key Calling a person from the phone book entry Calling using the speakerphoneCalling partners Press the Phone book / Contacts button Redialing Requesting automatic callback Joining another call cut-in Requesting automatic redialing Making an announcement Presenting yourself with specified call numbers Replying to an announcement Making an individual announcementCalling anonymous Select Answer announcement Select Anonymous call Introduction to handling calls Handling callsAnswering a call Answering a call ringing at another phone pick-up Forwarding calls to forwarding stations Answering a call for a partnerPutting a call on hold Select Forward call Muting a call Switching between two calls brokeringReferring back during a call consultation call Select Return to … Answering an additional call second call Transferring a call Introduction call diversion Call diversionDiverting calls for your telephone Select Call diversion Select Divert from Diverting calls to your telephone Select Divert for Diverting calls for another telephone Signaling calls on two telephones twinning Select Bundle 1 2, 3, … Diverting bundles Call diversion 32 1408/1416 at Integral 5 User Guide May Introduction to three-party conference calls Three-party conference callMaking a conference call Expanding conference with another participant Ending the conference call Connecting conference participants with each other Conference bridge Introduction conference bridgeDialing into conference bridge Select End lecture mode Managing conference bridge callsSelect Clear connection Reserving conference bridge one-time appointment Select Conference bridgeSelect My conference Reserving conference bridge recurring appointment Checking and deleting reservations Reserving a conference bridge for othersSelect Conference for others Select Conference bridge Select My conference Conference bridge 40 1408/1416 at Integral 5 User Guide May Symbols in the call log Managing the call logCall log Viewing the call log Removing entries from the call logDeleting call log entries automatically Adding an entry from the call log to the phone book Select ApplicationsSelect deleted after … Select Call list Adding additional entries in the call log Managing the phone book Introduction to the phone bookCreating a new entry in the phone book Editing an entry in the phone book Deleting an entry Page Introduction messages MessagesViewing and deleting received text messages Writing and sending own text messages Sending a text message for an internal caller Sending a standard text Select Message to caller Messages 52 1408/1416 at Integral 5 User Guide May Dialing into your system Introduction MMA Dialing into your system using callback Calling using your systemPlacing a call Referring back Starting a conference callEnding a call Calling code dialing destinations Modifying the twinning/call diversion numberDeactivating call diversion / twinning Calling code dialing destinations Page Call charges Using the Avaya MenuIntroduction to call charges Viewing the charge display Deleting call charges Viewing charges for lines / subscribers Telephone lock Locking the telephoneChanging the PIN Locking the telephone Unlocking the telephone Managing appointmentsAppointments reminders Select Phone locked Entering a one-time appointment Entering an appointment for today Acknowledging an appointment Entering a recurring appointment Deleting an appointment Setting appointments for othersSelect Appointments Select Appointment for otherPage Setting parameters for your telephone Changing the acoustic signalingCustomizing your telephone Applying ring tone melodies Setting the ringing tone melody Setting the contrast Select MSN call type offSelect Acoustics/Contrast Setting the language Adjusting the setting for handsfree operationSelect Handsfree Activating night service Deactivating ringing tone temporarily Do not disturbSelect Do not disturb Select Night service 1 or 2, 3, autom. Night service Select Night serviceSelect Dial settings Activating automatic handsfree after dialing Seizing external line automatically when going off-hook Seizing exchange line automaticallySelect LN on dialing off Setting the number of redials Select Line / off-hook offSelect Number of redials Setting the number send to external subscribers Setting redial intervalSelect Redial every … s Select Remote no. disp Select Handsfree AB Accepting calls automatically Handsfree answer back Turning direct dialing on or off Deactivating second callSelect Direct dial on Select Second call on Assigning code numbers Extending call display Deactivating VIP call signaling pagerSelect Call display A-B off Select VIP call on Removing telephone from general call Removing telephone from hunt groupsSelect Hunt group on Select General call on Function, destination, line and partner keys Activating remote headsetIntroduction function keys Select Remote headset off Assigning functions to keys Assigning destinations to keysSelect Function keys Select Destination key Assigning lines to keys Deleting key assignments Assigning partners to keys Set up conference bridge Conference bridge settingsSetup reservation permissions Select Permission for … Changing access PIN Setup standard accessSelect PIN Changing standard PIN Select Standard PINSelect PIN 0000 Not active Managed Mobility Access settings Introduction MMA settingsAdding dial-in authorized numbers Changing dial-in authorized numbers Deleting dial-in authorized numbers Select Call filter Using call filter Deleting entries from the call filter Settings for your telephone system Assigning operators for day serviceIntroduction Assigning operators for night service Select Day serviceSelect System functions Assigning call forwarding destinations Setting second call barring Select Call forwardingSelect Second call barring Setting date and time Setting customer passwordSelect Date / time Showing traffic statistics Select Customer pswdSelect Traffic statistics Button module DBM32 Auxiliary devices Using a headset Starting a call Switching on monitoring Auxiliary devices 102 1408/1416 at Integral 5 User Guide May Hotel functions Layout of the hotel functions on the DBM32 button module Checking out Checking Select Reset charge meter Querying call chargesListening to messages Messaging to guest message at reception Setting direct dial to rooms Setting guest-to-guest connection Press the Disable guest-to-guest buttonDetermining the charge limit Select Appointments for others Waking guests Hotel functions 110 1408/1416 at Integral 5 User Guide May Menu overview Menus Menus Menu item in basic menu Menus 114 1408/1416 at Integral 5 User Guide May Changing call diversion remotely Appendix a Remote features Remote features 116 1408/1416 at Integral 5 User Guide May Index Destination key Menu Signaling calls