Call diversion, Introduction call diversion | Avaya 1416, 1408

Chapter 4: Call diversion

Introduction call diversion

You can divert incoming calls to another extension. You can set this up both for your own and other telephones. You can also divert calls to your telephone. In all these variants, you can choose

•whether this should always take place,

•only if the telephone is busy

•or only if the telephone is not answered within a specified time period.

You can arrange to have incoming calls signalled on both your own phone and another, external phone, e.g. your GSM mobile. This is called twinning.

You can also set up and change all call diverts from outside the telephone system.

Related topics:

Changing call diversion remotely *

Diverting calls for your telephone

1.Press the Avaya Menu button.

2.Select Call diversion.

3.Press the OK button.

4.Select Divert to.

5.Enter the call number to which you would like calls to be diverted. You must add an additional line code (usually “0”) in front of an external number.

You can also press an appropriate destination or partner key instead of entering the number.

If dial-in authorized call numbers are registered for you for Managed Mobility Access (MMA) they are shown. You can select these destinations directly.

1408/1416 at Integral 5 - User Guide

May 2010 27

Image 27

Avaya 1416 Introduction call diversion, Diverting calls for your telephone, Select Call diversion, Select Divert to

Contents

Issue 1 May 1408/1416 at Integral 5 User Guide May 1408/1416 at Integral 5 User Guide May 2010 1408/1416 at Integral 5 User Guide May Contents Introduction Conference bridge Customizing your telephone Auxiliary devices Overview of phone buttons and features IntroductionIntroduction to the 1400 Series Digital Deskphones Avaya 1416 Telephone Overview of phone buttons and features Line key LEDs About LEDsFunction key LEDs Partner key LEDs About this manual Introduction 14 1408/1416 at Integral 5 User Guide May Calling an external call number Making callsIntroduction to making calls Calling an internal call number Calling a person from the call log Calling with a destination key Press the Phone book / Contacts button Calling using the speakerphoneCalling a person from the phone book entry Calling partners Redialing Requesting automatic callback Joining another call cut-in Requesting automatic redialing Making an announcement Presenting yourself with specified call numbers Select Answer announcement Making an individual announcementReplying to an announcement Calling anonymous Select Anonymous call Answering a call ringing at another phone pick-up Handling callsIntroduction to handling calls Answering a call Select Forward call Answering a call for a partnerForwarding calls to forwarding stations Putting a call on hold Select Return to … Switching between two calls brokeringMuting a call Referring back during a call consultation call Answering an additional call second call Transferring a call Select Call diversion Call diversionIntroduction call diversion Diverting calls for your telephone Select Divert from Diverting calls to your telephone Select Divert for Diverting calls for another telephone Signaling calls on two telephones twinning Select Bundle 1 2, 3, … Diverting bundles Call diversion 32 1408/1416 at Integral 5 User Guide May Expanding conference with another participant Three-party conference callIntroduction to three-party conference calls Making a conference call Ending the conference call Connecting conference participants with each other Conference bridge Introduction conference bridgeDialing into conference bridge Select End lecture mode Managing conference bridge callsSelect Clear connection Reserving conference bridge one-time appointment Select Conference bridgeSelect My conference Reserving conference bridge recurring appointment Select Conference bridge Select My conference Reserving a conference bridge for othersChecking and deleting reservations Select Conference for others Conference bridge 40 1408/1416 at Integral 5 User Guide May Symbols in the call log Managing the call logCall log Viewing the call log Removing entries from the call logDeleting call log entries automatically Adding an entry from the call log to the phone book Select ApplicationsSelect deleted after … Select Call list Adding additional entries in the call log Managing the phone book Introduction to the phone bookCreating a new entry in the phone book Editing an entry in the phone book Deleting an entry Page Writing and sending own text messages MessagesIntroduction messages Viewing and deleting received text messages Sending a text message for an internal caller Sending a standard text Select Message to caller Messages 52 1408/1416 at Integral 5 User Guide May Dialing into your system Introduction MMA Dialing into your system using callback Calling using your systemPlacing a call Referring back Starting a conference callEnding a call Calling code dialing destinations Modifying the twinning/call diversion numberDeactivating call diversion / twinning Calling code dialing destinations Page Viewing the charge display Using the Avaya MenuCall charges Introduction to call charges Deleting call charges Viewing charges for lines / subscribers Locking the telephone Locking the telephoneTelephone lock Changing the PIN Select Phone locked Managing appointmentsUnlocking the telephone Appointments reminders Entering a one-time appointment Entering an appointment for today Acknowledging an appointment Entering a recurring appointment Select Appointment for other Setting appointments for othersDeleting an appointment Select AppointmentsPage Setting parameters for your telephone Changing the acoustic signalingCustomizing your telephone Applying ring tone melodies Setting the ringing tone melody Setting the contrast Select MSN call type offSelect Acoustics/Contrast Setting the language Adjusting the setting for handsfree operationSelect Handsfree Activating night service Deactivating ringing tone temporarily Do not disturbSelect Do not disturb Activating automatic handsfree after dialing Select Night serviceSelect Night service 1 or 2, 3, autom. Night service Select Dial settings Seizing external line automatically when going off-hook Seizing exchange line automaticallySelect LN on dialing off Setting the number of redials Select Line / off-hook offSelect Number of redials Select Remote no. disp Setting redial intervalSetting the number send to external subscribers Select Redial every … s Select Handsfree AB Accepting calls automatically Handsfree answer back Turning direct dialing on or off Deactivating second callSelect Direct dial on Select Second call on Assigning code numbers Select VIP call on Deactivating VIP call signaling pagerExtending call display Select Call display A-B off Select General call on Removing telephone from hunt groupsRemoving telephone from general call Select Hunt group on Select Remote headset off Activating remote headsetFunction, destination, line and partner keys Introduction function keys Assigning functions to keys Assigning destinations to keysSelect Function keys Select Destination key Assigning lines to keys Deleting key assignments Assigning partners to keys Select Permission for … Conference bridge settingsSet up conference bridge Setup reservation permissions Changing access PIN Setup standard accessSelect PIN Changing standard PIN Select Standard PINSelect PIN 0000 Not active Managed Mobility Access settings Introduction MMA settingsAdding dial-in authorized numbers Changing dial-in authorized numbers Deleting dial-in authorized numbers Select Call filter Using call filter Deleting entries from the call filter Settings for your telephone system Assigning operators for day serviceIntroduction Assigning operators for night service Select Day serviceSelect System functions Assigning call forwarding destinations Setting second call barring Select Call forwardingSelect Second call barring Setting date and time Setting customer passwordSelect Date / time Showing traffic statistics Select Customer pswdSelect Traffic statistics Button module DBM32 Auxiliary devices Using a headset Starting a call Switching on monitoring Auxiliary devices 102 1408/1416 at Integral 5 User Guide May Hotel functions Layout of the hotel functions on the DBM32 button module Checking out Checking Select Reset charge meter Querying call chargesListening to messages Messaging to guest message at reception Setting direct dial to rooms Setting guest-to-guest connection Press the Disable guest-to-guest buttonDetermining the charge limit Select Appointments for others Waking guests Hotel functions 110 1408/1416 at Integral 5 User Guide May Menu overview Menus Menus Menu item in basic menu Menus 114 1408/1416 at Integral 5 User Guide May Changing call diversion remotely Appendix a Remote features Remote features 116 1408/1416 at Integral 5 User Guide May Index Destination key Menu Signaling calls