Chapter 4: Call diversion

Introduction call diversion

You can divert incoming calls to another extension. You can set this up both for your own and
other telephones. You can also divert calls to your telephone. In all these variants, you can
choose
• whether this should always take place,
• only if the telephone is busy
• or only if the telephone is not answered within a specified time period.
You can arrange to have incoming calls signalled on both your own phone and another, external
phone, e.g. your GSM mobile. This is called twinning.
You can also set up and change all call diverts from outside the telephone system.
Related topics:
Changing call diversion remotely *

Diverting calls for your telephone

1. Press the Avaya Menu button.
2. Select Call diversion.
3. Press the OK button.
4. Select Divert to.
5. Enter the call number to which you would like calls to be diverted. You must add an
additional line code (usually “0”) in front of an external number.
You can also press an appropriate destination or partner key instead of entering the
number.
If dial-in authorized call numbers are registered for you for Managed Mobility Access
(MMA) they are shown. You can select these destinations directly.
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