Contents Introduction | Avaya 1416, 1408 manual

Contents
Chapter 1: Introduction	9
Introduction to the 1400 Series Digital Deskphones	9
Overview of phone buttons and features	9
About LEDs	12
About this manual	13
Chapter 2: Making calls	15
Introduction to making calls	15
Calling an internal call number	15
Calling an external call number	15
Calling with a destination key	16
Calling a person from the call log	16
Calling a person from the phone book entry	17
Calling partners	17
Calling using the speakerphone	17
Requesting automatic callback	18
Redialing	18
Requesting automatic redialing	19
Joining another call (cut-in)*	19
Presenting yourself with specified call numbers *	20
Making an announcement	20
Making an individual announcement	21
Replying to an announcement	21
Calling anonymous	21
Chapter 3: Handling calls	23
Introduction to handling calls	23
Answering a call	23
Answering a call ringing at another phone (pick-up)	23
Answering a call for a partner	24
Forwarding calls to forwarding stations	24
Putting a call on hold	24
Muting a call	25
Referring back during a call (consultation call)	25
Switching between two calls (brokering)	25
Transferring a call	26
Answering an additional call (second call)	26
Chapter 4: Call diversion	27
Introduction call diversion	27
Diverting calls for your telephone	27
Diverting calls to your telephone	28
Diverting calls for another telephone*	29
Signaling calls on two telephones (twinning)	30
Diverting bundles*	31
Chapter 5: Three-party conference call	33
Introduction to three-party conference calls	33
Making a conference call	33

1408/1416 at Integral 5 - User Guide

May 2010 5

Image 5

Avaya 1416, 1408 manual Contents Introduction

Contents

Issue 1 May 1408/1416 at Integral 5 User Guide May 1408/1416 at Integral 5 User Guide May 2010 1408/1416 at Integral 5 User Guide May Contents Introduction Conference bridge Customizing your telephone Auxiliary devices Introduction to the 1400 Series Digital Deskphones Overview of phone buttons and featuresIntroduction Avaya 1416 Telephone Overview of phone buttons and features Function key LEDs About LEDsPartner key LEDs Line key LEDs About this manual Introduction 14 1408/1416 at Integral 5 User Guide May Introduction to making calls Making callsCalling an internal call number Calling an external call number Calling a person from the call log Calling with a destination key Calling a person from the phone book entry Calling using the speakerphoneCalling partners Press the Phone book / Contacts button Redialing Requesting automatic callback Joining another call cut-in Requesting automatic redialing Making an announcement Presenting yourself with specified call numbers Replying to an announcement Making an individual announcementCalling anonymous Select Answer announcement Select Anonymous call Introduction to handling calls Handling callsAnswering a call Answering a call ringing at another phone pick-up Forwarding calls to forwarding stations Answering a call for a partnerPutting a call on hold Select Forward call Muting a call Switching between two calls brokeringReferring back during a call consultation call Select Return to … Answering an additional call second call Transferring a call Introduction call diversion Call diversionDiverting calls for your telephone Select Call diversion Select Divert from Diverting calls to your telephone Select Divert for Diverting calls for another telephone Signaling calls on two telephones twinning Select Bundle 1 2, 3, … Diverting bundles Call diversion 32 1408/1416 at Integral 5 User Guide May Introduction to three-party conference calls Three-party conference callMaking a conference call Expanding conference with another participant Ending the conference call Connecting conference participants with each other Dialing into conference bridge Conference bridgeIntroduction conference bridge Select Clear connection Select End lecture modeManaging conference bridge calls Select My conference Reserving conference bridge one-time appointmentSelect Conference bridge Reserving conference bridge recurring appointment Checking and deleting reservations Reserving a conference bridge for othersSelect Conference for others Select Conference bridge Select My conference Conference bridge 40 1408/1416 at Integral 5 User Guide May Call log Symbols in the call logManaging the call log Deleting call log entries automatically Viewing the call logRemoving entries from the call log Select deleted after … Adding an entry from the call log to the phone bookSelect Applications Select Call list Adding additional entries in the call log Creating a new entry in the phone book Managing the phone bookIntroduction to the phone book Editing an entry in the phone book Deleting an entry Page Introduction messages MessagesViewing and deleting received text messages Writing and sending own text messages Sending a text message for an internal caller Sending a standard text Select Message to caller Messages 52 1408/1416 at Integral 5 User Guide May Dialing into your system Introduction MMA Placing a call Dialing into your system using callbackCalling using your system Ending a call Referring backStarting a conference call Deactivating call diversion / twinning Calling code dialing destinationsModifying the twinning/call diversion number Calling code dialing destinations Page Call charges Using the Avaya MenuIntroduction to call charges Viewing the charge display Deleting call charges Viewing charges for lines / subscribers Telephone lock Locking the telephoneChanging the PIN Locking the telephone Unlocking the telephone Managing appointmentsAppointments reminders Select Phone locked Entering a one-time appointment Entering an appointment for today Acknowledging an appointment Entering a recurring appointment Deleting an appointment Setting appointments for othersSelect Appointments Select Appointment for otherPage Customizing your telephone Setting parameters for your telephoneChanging the acoustic signaling Applying ring tone melodies Setting the ringing tone melody Select Acoustics/Contrast Setting the contrastSelect MSN call type off Select Handsfree Setting the languageAdjusting the setting for handsfree operation Select Do not disturb Activating night serviceDeactivating ringing tone temporarily Do not disturb Select Night service 1 or 2, 3, autom. Night service Select Night serviceSelect Dial settings Activating automatic handsfree after dialing Select LN on dialing off Seizing external line automatically when going off-hookSeizing exchange line automatically Select Number of redials Setting the number of redialsSelect Line / off-hook off Setting the number send to external subscribers Setting redial intervalSelect Redial every … s Select Remote no. disp Select Handsfree AB Accepting calls automatically Handsfree answer back Select Direct dial on Turning direct dialing on or offDeactivating second call Select Second call on Assigning code numbers Extending call display Deactivating VIP call signaling pagerSelect Call display A-B off Select VIP call on Removing telephone from general call Removing telephone from hunt groupsSelect Hunt group on Select General call on Function, destination, line and partner keys Activating remote headsetIntroduction function keys Select Remote headset off Select Function keys Assigning functions to keysAssigning destinations to keys Select Destination key Assigning lines to keys Deleting key assignments Assigning partners to keys Set up conference bridge Conference bridge settingsSetup reservation permissions Select Permission for … Select PIN Changing access PINSetup standard access Select PIN 0000 Not active Changing standard PINSelect Standard PIN Adding dial-in authorized numbers Managed Mobility Access settingsIntroduction MMA settings Changing dial-in authorized numbers Deleting dial-in authorized numbers Select Call filter Using call filter Deleting entries from the call filter Introduction Settings for your telephone systemAssigning operators for day service Select System functions Assigning operators for night serviceSelect Day service Assigning call forwarding destinations Select Second call barring Setting second call barringSelect Call forwarding Select Date / time Setting date and timeSetting customer password Select Traffic statistics Showing traffic statisticsSelect Customer pswd Button module DBM32 Auxiliary devices Using a headset Starting a call Switching on monitoring Auxiliary devices 102 1408/1416 at Integral 5 User Guide May Hotel functions Layout of the hotel functions on the DBM32 button module Checking out Checking Listening to messages Select Reset charge meterQuerying call charges Messaging to guest message at reception Setting direct dial to rooms Determining the charge limit Setting guest-to-guest connectionPress the Disable guest-to-guest button Select Appointments for others Waking guests Hotel functions 110 1408/1416 at Integral 5 User Guide May Menu overview Menus Menus Menu item in basic menu Menus 114 1408/1416 at Integral 5 User Guide May Changing call diversion remotely Appendix a Remote features Remote features 116 1408/1416 at Integral 5 User Guide May Index Destination key Menu Signaling calls