79-6
Cisco ASA 5500 Series Configuration Guide using ASDM
Chapter79 Configuring Anonymous Reporting and Smar t Call Home
Configuring Anonymous Reporting and Smart Call Home
Configuring Anonymous Reporting and Smart Call Home
While Anonymous Reporting is a subfeature of the Smart Call Home feature and allows Cisco to
anonymously receive minimal error and health information from the device, the Smart Call Home feature
is more robust and allows for customized support of your system health, allowing Cisco TAC to monitor
your devices and open a case when there is an issue, often before you know the issue occurred.
Generally speaking, you can have both features configured on your system at the same time, yet
configuring the robust Smart Call Home feature provides the same functionality as Anonymous
reporting, plus personalized service.
This section includes the following topics:
•Configuring Anonymous Reporting, page79-6
•Configuring Smart Call Home, page79-6

Configuring Anonymous Reporting

To configure Anonymous Reporting and securely provide minimal error and health information to Cisco,
perform the following steps:
Step1 Choose Configuration > Device Management > Smart Call Home.
Step2 Check the Enable Anonymous Reporting check box.
Step3 Click Test Connection to ensure that your system is able to send messages.
ASDM returns a success or error message to notify you of test results.
Step4 Click Apply to save the configuration and enable Anonymous Reporting.
At any time you may also choose to enable the full Smart Call Home feature so that you may receive
notification from Cisco about critical events involving your system. You can enable Smart Call Home
from the same pane in which you enable Anonymous Reporting. (See the “Monitoring Smart Call Home”
section on page 79-10.)

Configuring Smart Call Home

This section describes how to configure the Smart Call Home feature.
Configuring the Smart Call Home service on your ASA includes the following tasks:
•Enabling the Smart Call Home service.
•Configuring the mail server through which Smart Call Home messages are delivered to subscribers.
•Setting up contact information for the Smart Call Home messages.
•Defining alert processing parameters, such as the maximum rate of events that can be handled.
•Setting up alert subscription profiles. Each alert subscription profile identifies the following:
–
The subscribers to whom the Smart Call Home messages are sent, such as a Smart Call Home
server at Cisco or a list of e-mail recipients.
–
Information categories for which you want to receive alerts, such as configuration or inventory
information.