Cisco Systems ICS-7750 Cisco CallManger Extended Services, Cisco CallManager Extension Mobility

Chapter 5 Summary of Software Applications Features

Internal Software Applications

Cisco CallManger Extended Services

Cisco CallManager Extended Services comes bundled with Cisco CallManager, Release 3.1 or higher. By using Customer Response Application (CRA) technology, Cisco CallManger Extended Services runs preconfigured application scripts to provide these two application solutions:

•Cisco CallManager Extension Mobility

•Cisco CallManager Auto Attendant

Cisco CallManager Extension Mobility

Cisco CallManager Extension Mobility allows users within a Cisco CallManager cluster to temporarily configure any Cisco IP Phone 7960/7940 as their own phone. The phone adopts the user’s personal phone number(s), speed dials, services links, and other user-specific properties after the user logs in to the phone terminal. When the user logs out, the phone returns to the original user profile.

With Cisco CallManager Extension Mobility, several employees can share office space on a rotational basis instead of having a designated office. Office-sharing is commonly used in work environments such as sales offices and consulting firms in which employees conduct business in different locations or work during different hours of the day.

Login Service

Administrators can program the login service, an Extensible Markup Language (XML)–based authentication service for specific phones, and can set duration limits on phone configuration. Programming is done by using the

Cisco CallManager Service Parameters Configuration.

The user accesses the login interface by using the Services button on

Cisco IP Phone Models 7960 or 7940. The user enters a user ID and a personal identification number (PIN). The Login Application receives the XML-over-HTTP request and verifies the information against the

Cisco IP Telephony Directory (see Figure 5-1 on page 5-3). The phone is reconfigured automatically with the individual user device profile information.

	Cisco ICS 7750 System Description
5-2	78-10360-02