Chapter 5 Summary of Software Applications Features
Internal Software Applications
Table 5-3 Components of Cisco Unity Voice Messaging
Application | Key Function | Key Benefit |
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Intelligent Voice | Receives and stores voice | Provides customizable settings and |
messages | ||
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| Allows multiple message delivery options and |
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| notification methods. |
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| Supports multiple personal greetings. |
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| Supports multilingual prompts in ten languages. |
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ActiveAssistant | Users can set up their own mailbox greetings, | |
| interface for users | passwords, message notification destinations, |
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| transfer settings, and playback options. |
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| Users can change all mailbox functions from |
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| any desktop PC by using one URL. |
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| System administrators control user access to |
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| this feature. |
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Automated | Electronic receptionist for | Unlimited menu trees allow versatile options for |
Attendant | answering and directing | callers. |
| incoming calls | Call routing can be based on Caller ID, Dialed |
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| Number Identification Service (DNIS), Direct |
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| Inward Dialing (DID), trunk, port, and |
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| schedules. |
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| Reduces calls to the operator and speeds up call |
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| management. |
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Visual Messaging | Provides access to voice messages by using | |
Interface | accessing voice messages | Internet Explorer and a LAN connection. |
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| Can listen to, reply to, compose, forward, and |
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| delete voice messages when using a PC. |
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| Cisco ICS 7750 System Description |
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