Cisco Systems ICS-7750 manual Service Management Solution

Chapter 5 Summary of Software Applications Features

External Software Applications

Service Management Solution

SMS provides capabilities for managing network service levels and monitoring QoS embedded within Cisco infrastructures. Table 5-13summarizes the applications included in SMS.

Table 5-13 Applications Included in CiscoWorks2000 Service Management Solution

Application	Key Function	Key Benefits
Service Level Manager	Authoring tool for defining	Allows administrators to quickly
	service-level contracts	and uniformly define service-level
		contracts (SLCs) and service-level
		agreements (SLAs)
	Service-level monitoring and	Allows both business and
	reporting	operational personnel to quickly
		view service-level conformance
ME1100 Hardware Collector	Data collection	Provides an interface and data
		collection between the
		service-level manager software
		and the device on which the system
		administrator agent is configured
CiscoView	Web-based graphics device	Displays a console representation
	management	of Cisco router and switch devices
		(color-coded to indicate
		operational status) with access to
		configuration and monitoring tools
Cisco Management	End-to-end service-level	Allows service-level data to be
Connection	management	shared with third-party and
		customer applications, enabling
		end-to-end management

	Cisco ICS 7750 System Description
5-30	78-10360-02