Cisco Systems ICS-7750 manual Component Key Function Description

Chapter 5 Summary of Software Applications Features

Internal Software Applications

•CRA server—Contains the CRA Engine that runs CRA application scripts. CRA application scripts use a series of steps that are implemented as Java Beans packaged in *.jar files. In the Cisco ICS 7750, the CRA server runs on an SPE.

•CRA Editor—Allows designers to create, modify, and debug CRA application scripts containing workflow steps.

The Cisco CRA components are described in Table 5-8.

Table 5-8 Components of Cisco Customer Response Applications

Component	Key Function	Description
CRA Engine	Runs voice application	Application scripts contain steps that are blocks of
	scripts for responding	logic. Steps are connected in flows in an application
	to customer	script to create IVR and ICD solutions.
	interactions	Runs multiple application scripts simultaneously.
		Updates application scripts in real time and pushes
		them to the CRA Engine without restarting the CRA
		Engine.
		Supports a debug mode for testing new application
		scripts before uploading them to production.
		Includes these subsystems and features:
		• Application—Provides service for generic
		applications that do not use telephony services.
		• Database—Handles connections between the
		application server and enterprise databases.
		• E-mail—Adds components that allow the
		applications engine to send e-mail.
		• HTTP—Adds components that allow the
		applications engine to respond to HTTP
		requests.
		• JTAPI—Manages the connection between
		Cisco CallManager CTI Manager and the
		Cisco CRA Engine.

	Cisco ICS 7750 System Description
78-10360-02		5-17