Cisco Systems ICS-7750 manual Component Key Function Description

Chapter 5 Summary of Software Applications Features

Internal Software Applications

Table 5-8 Components of Cisco Customer Response Applications (continued)

Component	Key Function	Description
Cisco CRA Editor	For building and	A Windows GUI-based tool for application
	debugging application	designers to use for customizing both Cisco IP IVR
	scripts that automate	and Cisco IP ICD application scripts.
	customer interactions	Has a graphical interface with a palette of steps that
		are blocks of contact-processing logic written in
		Java.
		Designers can drag and drop steps and connect them
		into new application scripts without knowing Java
		programming.
		Has a built-in debugging tool for testing new
		application scripts.
		Includes sample application scripts for both IP ICD
		and IP IVR.
		Can be downloaded from the Cisco CRA
		Application Administrator web page and installed
		on any PC in the WAN.
		Runs in Windows 95, 98, NT 4.0, and Windows 2000
		environments.
Repository	For storing voice	A centralized industry-standard LDAP directory for
	application scripts	storing the application scripts that are built with the
		CRA Editor.
		Implemented as a subdirectory in DC Directory (part
		of Cisco CallManager) or in a remote LDAP
		directory service, such as Netscape Directory
		Server, or in Microsoft Active Directory, for the
		Repository.
		Uses the Repository Manager program to store
		application scripts in the Repository.
		Stores all CRA Engine configuration profiles for IP
		IVR and IP ICD solutions.

	Cisco ICS 7750 System Description
5-18	78-10360-02