Cisco Systems ICS-7750 manual Key Features of the Cisco CR Platform

Chapter 5 Summary of Software Applications Features

Internal Software Applications

Table 5-7 Key Features of the Cisco CR Platform

Feature	Description
Open architecture design	Allows integration with a variety of technologies and products to provide
	agent-assisted service (IP ICD) and self-service (IP IVR) to customers.
	Stores application scripts in an industry-standard LDAP directory.
	Supports Open DataBase Connectivity (ODBC) access to Microsoft
	Structured Query Language (SQL) servers, Oracle, Sybase, and IBM
	DB2 databases.
Web-based administration	Can be maintained and administered by using a web browser.
	Can be accessed from any computer on the IP network.

Components

The Cisco CR Platform integrates a number of components to provide the features and functionality for IP IVR and IP ICD. Figure 5-3shows how CRA integrates with a Cisco IP Telephony Solution. The diagram shows Cisco CallManager and CRA applications running on separate dedicated servers, which are SPEs in the Cisco ICS 7750. Cisco CallManager and CRA applications can also be installed on the same SPE.

	Cisco ICS 7750 System Description
78-10360-02		5-15