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Cisco Systems ICS-7750 manual Components, Open architecture design, 5-15

Models: ICS-7750

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Chapter 5 Summary of Software Applications Features

Internal Software Applications

Table 5-7 Key Features of the Cisco CR Platform

Feature	Description

Open architecture design	Allows integration with a variety of technologies and products to provide
	agent-assisted service (IP ICD) and self-service (IP IVR) to customers.
	Stores application scripts in an industry-standard LDAP directory.
	Supports Open DataBase Connectivity (ODBC) access to Microsoft
	Structured Query Language (SQL) servers, Oracle, Sybase, and IBM
	DB2 databases.

Web-based administration	Can be maintained and administered by using a web browser.
	Can be accessed from any computer on the IP network.

Components

The Cisco CR Platform integrates a number of components to provide the features and functionality for IP IVR and IP ICD. Figure 5-3shows how CRA integrates with a Cisco IP Telephony Solution. The diagram shows Cisco CallManager and CRA applications running on separate dedicated servers, which are SPEs in the Cisco ICS 7750. Cisco CallManager and CRA applications can also be installed on the same SPE.

		Cisco ICS 7750 System Description
		Cisco ICS 7750 System Description
	78-10360-02			5-15
	78-10360-02			5-15

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Cisco Systems ICS-7750 manual Components, Open architecture design, 5-15

Contents

Release Cisco ICS 7750 System DescriptionCorporate Headquarters Cisco Systems, Inc 170 West Tasman Drive San Jose, CACopyright 2001-2002, Cisco Systems, Inc All rights reserved Cisco ICS 7750 System DescriptionAudience C O N T E N T SObtaining Documentation World Wide WebCisco IP Telephony Architecture Advantages of Converged Networks Making Converged Networks a Reality Cisco AVVIDVICs VIC-2DID VIC-2BRI-NT/TE VIC-2FXS VIC-4FXS/DID VIC-2FXO-M1, VIC-2FXO-M2, and VIC-FXO-M3 VIC-2E/MFeature Summary Power Supply ModuleSummary of System Software Features WIC-1DSU-56K4Components System CapabilitiesComponents Cisco IP Integrated Contact Distribution ProductTechnical Specifications Features of Cisco IP PhonesTechnical Specifications Technical SpecificationsFeatures Catalyst 3524-PWR XL Switch Key Features Technical SpecificationsKey Benefits FeaturesAudience PrefaceOrganization Related Documentation Backup Power Supply DocumentationCisco ICS 7750 Documentation VIC, WIC, and VWIC DocumentationCisco IP Phone Documentation Obtaining DocumentationWorld Wide Web Documentation CD-ROMxiii Ordering DocumentationDocumentation Feedback Technical Assistance Center Obtaining Technical AssistanceCisco.com Cisco TAC Web Site Cisco TAC Escalation Center Introduction OverviewC H A P T E R Introduction, page Making Converged Networks a Reality, pageMultiservice Route Processor Figure 1-1 Cisco ICS 7750 and Catalyst 3524-PWR XL SwitchesMultiservice Route Processor Multiservice Route Processor 3-8FXOM1Cards Feature Summary.” Processor CardsChassis Card TypeCisco IP Telephony Architecture Making Converged Networks a RealityCisco AVVID PSTN Figure 1-2 Separate Voice and Data Networksor PBX Figure 1-3 Voice and Data Networks Integrated with the Cisco ICSAdvantages of Converged Networks System Switch Processor Card, page System Alarm Processor Card, page Processor Cards Feature SummaryMultiservice Route Processor Card, page C H A P T E RFigure 2-1 Cisco ICS 7750 System Cards System Processing Engine CardFigure 2-2 shows the SPE310 card Port for keyboard and mouse Alarm LEDHot-swap button Status LEDFeature Summary Technical Specifications System Switch Processor Card Processor Figure 2-3 SSP CardThe Ethernet ports are identified as follows Feature Summary2-10 10.8-Gbps switching fabric2-11 Technical SpecificationsTable 2-2 Technical Specifications for the SSP Card 2-12 System Alarm Processor CardTable 2-2 Technical Specifications for the SSP Card continued 2-13 Chapter 2 Processor Cards Feature Summary System Alarm Processor CardFigure 2-4 SAP Card Cisco ICS 7750 System DescriptionTechnical Specifications Feature SummaryTable 2-3 Technical Specifications for the SAP Card 2-14Type Table 2-3 Technical Specifications for the SAP Card continuedDescription 2-152-16 Multiservice Route Processor CardMultiservice Route Processor Card Chapter 2 Processor Cards Feature SummaryMultiservice 2-172-18 Feature SummaryKey features and benefits of the MRP include the following 2-19 Technical SpecificationsTable 2-4 Technical Specifications for the MRP200 and MRP300 Cards 2-20 Requirements” appendix in the Cisco ICS 7750 Installation andConfiguration Guide 2-21 TypeDescription 2-22 Analog Station Interface CardsChapter 2 Processor Cards Feature Summary AlarmALARM 2-232-24 Chapter 2 Processor Cards Feature SummaryFigure 2-7 ASI160 Card Analog Station Interface Cards2-25 Feature Summary2-26 Technical SpecificationsTable 2-5 Technical Specifications for the ASI and MRP3 Cards 2-27 TypeDescription 2-28 TypeDescription 2-29 Voice and WAN Interface CardsVIC-2DID VICsVIC-2DID VIC-2BRI-NT/TE VIC-2FXS VIC-4FXS/DID VIC-2FXO-M1, VIC-2FXO-M2, and VIC-FXO-M32-31 VIC-2BRI-NT/TETechnical Specifications Technical Specifications VIC-2FXSTable 2-8 Technical Specifications for VIC-2BRI-NT/TE Card 2-32Table 2-9 Technical Specifications for VIC-2FXS Card Technical Specifications2-33 Figure 2-10 2-Port VIC with FXS, FXO, or E&M Interfaces TypicalTechnical Specifications VIC-4FXS/DIDTable 2-10 Technical Specifications for VIC-4FXS/DID Card 2-34Technical Specifications VIC-2FXO-M1, VIC-2FXO-M2, and VIC-FXO-M3Table 2-10 Technical Specifications for VIC-4FXS/DID Card continued Table 2-11 Technical Specifications for VIC-2FXO CardsTechnical Specifications VIC-2E/MTable 2-11 Technical Specifications for VIC-2FXO Cards continued Table 2-12 Technical Specifications for VIC-2E/M CardWIC-1T and WIC-2T WICsWIC-1T and WIC-2T WIC-2A/S WIC-1B-S/T WIC-1B-U WIC-1DSU-56K4 WIC-1DSU-T1Serial port CONN LED Technical SpecificationsSerial ports CONN LEDsTechnical Specifications WIC-2A/STable 2-14 Technical Specifications for WIC-2A/S Card 2-39Technical Specifications WIC-1B-S/TBRI S/T port 2-40WIC-1DSU-56K4 WIC-1B-UTechnical Specifications Table 2-16 Technical Specifications for WIC-1B-U CardTable 2-17 Technical Specifications for WIC-1DSU-56K4 Card Technical Specifications56/64-kbps port LEDsTechnical Specifications WIC-1DSU-T1Table 2-18 Technical Specifications for WIC-1DSU-T1 Card 2-43VWIC-1MFT-T1 and VWIC-2MFT-T1 VWICsConfiguration Guidelines VWIC-1MFT-T1 and VWIC-2MFT-T1 VWIC-1MFT-E1 and VWIC-2MFT-E12-45 Technical SpecificationsFigure 2-16 1-Port T1 Multiflex Trunk Interface Card, VWIC-1MFT-T1 RJ-48C port1. AMI = alternate mark inversion VWIC-1MFT-E1 and VWIC-2MFT-E12-46 2-47 TypeDescription 2-48 Chapter 2 Processor Cards Feature SummaryVoice and WAN Interface Cards 78-10360-02Power Supply Module, page Power Protection Component, page Summary of Power and Cooling System FeaturesCisco ICS 7750 Chassis, Backplane, and Fan Tray C H A P T E RKey Features Table 3-1 Chassis Technical Specifications Technical SpecificationsTable 3-1 Chassis Technical Specifications continued Power Supply ModuleChapter 3 Summary of Power and Cooling System Features Figure 3-2 Power Supply ModulePower Supply Module INSTRUCTIONOF MANUALELECTRIC SHOCK BEFORE INSTALLATIONREMOVE BOTHTable 3-2 Technical Specifications for Power Supply Module Key FeaturesTechnical Specifications Uninterruptible Power Supply Power Protection ComponentCisco RPS Technical Specifications Feature SummaryTable 3-3 Technical Specifications for RPS Figure 3-3 Back Panel of Cisco RPSType Table 3-3 Technical Specifications for RPS 300 continuedDescription 3-10ICSConfig Program, page Cisco ICS System Manager, page Summary of System Software FeaturesFault Management Module, page Cisco IOS, page Cisco CallManager, page C H A P T E RPlatform SoftwareDescription Table 4-1 Summary of System Software ApplicationsTable 4-1 Summary of System Software Applications continued ICSConfig ProgramSecurity settings for the following IOS-based cards SNMP The SPE Cisco ICS System Manager Fan-For viewing and updating system fan life ICS System Manager has the following key features Key FeaturesTable 4-2 Technical Specifications for ICS System Manager Fault Management ModuleTechnical Specifications Cisco IOS 4-10 Cisco 7700 IOS IP, Voice, Plus4-11 ServiceIP Routing Protocols Multimedia and Quality ofWAN Services Switching4-12 WAN Optimization4-13 Cisco CallManager4-14 On another SPE in the same Cisco ICS4-15 Key FeaturesUser features Administrative features Third-party applications 4-16 System administration4-17 System Capabilities4-18 SpecificationsTable 4-6 Specifications for Cisco CallManager on the Cisco ICS Internal Software Applications Summary of Software Applications FeaturesCisco CallManger Extended Services, page C H A P T E RLogin Service Cisco CallManger Extended ServicesCisco CallManager Extension Mobility Logout Service Cisco CallManager Auto AttendantThe Cisco CallManager AA provides the following functionality Application Key FeaturesKey Function Key BenefitComponents SpecificationsCisco Unity Voice Messaging Key Function ApplicationKey Benefit Table 5-3 Components of Cisco Unity Voice MessagingDigital Uses streaming media for efficient audio delivery Key Features5-10 Configuration Options for Cisco Unity Voice Messaging5-11 T-1 ports Foreign Exchange Office FXO ports5-12 Multiservice route processors5-13 SpecificationsTable 5-5 Specifications for Cisco Unity on the Cisco ICS Key Features Cisco Customer Response ApplicationsQualified Combinations of Product Releases 5-145-15 ComponentsOpen architecture design 5-16 Figure 5-3 Cisco IP Telephony Solution Components5-17 The Cisco CRA components are described in TableKey Function ComponentDescription 5-185-19 Cisco IP Interactive Voice Response ProductFeatures 5-20 Cisco IP Integrated Contact Distribution ProductFeatures Table 5-9 Specifications for IP ICD and IP IVR SpecificationsComponents 5-21Cisco IOS Firewall External Software ApplicationsCisco IOS Firewall, page CiscoWorks2000, page 5-225-23 Key FeaturesTable 5-10 lists key features supported by the Cisco IOS Firewall Table 5-10 Key Features of Cisco IOS Firewall continued FeatureDescription 5-245-25 LAN Management SolutionCiscoWorks2000 5-26 Campus ManagerKey Function ApplicationKey Benefits 5-275-28 Routed WAN Management SolutionKey Function ApplicationKey Benefits 5-295-30 Service Management SolutionC H A P T E R Features of Cisco IP PhonesCisco IP Phone 7960 and Cisco IP Phone 7940, page Cisco IP Phone 7910 and 7910+SW, pageFigure 6-1 Cisco IP Phone Cisco IP Phone 7960 and Cisco IP PhoneA minimum of 24 user-adjustable ring tones Key FeaturesCisco IP Phone Technical SpecificationsChapter 6 Features of Cisco IP Phones Cisco IP Phone 7910 and 7910+SW Cisco IP Phone 7910 and 7910+SWFigure 6-2 Cisco IP Phone 16 15 14Technical Specifications Key FeaturesTable 6-2 Technical Specifications for the Cisco IP Phone 7910 and Cisco IP Phone 7910+SWDescription Type1 2 1 Cisco IP Phone Expansion ModuleKey Features 6-10 Button LightLine Status 6-11 Technical Specifications6-12 Cisco IP Conference Station6-13 LEDs-Indicate call status6-14 Key FeaturesUses DHCP for auto-address configuration to the IP network 6-15 Technical SpecificationsTable 6-5 Technical Specifications for Cisco IP Conference Station 6-16 Cisco IP SoftPhone6-17 Chapter 6 Features of Cisco IP Phones Cisco IP SoftPhoneFigure 6-5 Cisco IP SoftPhone 78-10360-026-18 Key FeaturesCisco IP SoftPhone includes the following key features Hardware/Software System RequirementsRequirement 6-196-20 Cisco CallManager Attendant Console6-21 Cisco CallManager Attendant6-22 Key FeaturesLine status-Displays icons to show these line states 6-23 Technical Specifications6-24 Chapter 6 Features of Cisco IP PhonesCisco CallManager Attendant Console 78-10360-02Catalyst 3524-PWR XL Switch Features of LAN-Based Switching TechnologiesCatalyst 3524-PWR XL Switch, page Catalyst 4000 Switches, page Catalyst 6000 Switches, pageFigure 7-2 shows the back panel of the Catalyst 3524-PWR XL switch Key FeaturesSupports 8192 Media Access Control MAC addresses Table 7-1 Technical Specifications for Catalyst 3524-PWR XL Switch Technical SpecificationsDescription TypeCatalyst 4000 Switches Catalyst 6000 Switches Catalyst 6000 Switches Chapter 7 Features of LAN-Based Switching TechnologiesCisco ICS 7750 System Description 78-10360-02Cisco 1750 Modular Access Router Features of Other Compatible CiscoDevices Cisco 1750 Modular Access Router, pageCisco 2600 Series Routers Key Benefits Cisco Voice GatewayHardware Configuration Guide for the Cisco VG200 FeaturesDT-30+ Digital Gateways DT-24+ and DE-30+ Digital Gateway ModulesDT-24+ Digital Gateways DT-24+ and DT-30+ digital gateways include the following features FeaturesIN-1 NumericsI N D E IN-2 IN-3 IN-4 IN-5 IN-6 IN-7 Index IN-878-10360-02 Cisco ICS 7750 System Description