Chapter 5 Summary of Software Applications Features
Internal Software Applications
Key Features
Cisco CallManager Extended Services solution applications have the key features described in Table
Table
Application | Key Function | Key Benefit |
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Cisco | Provides temporary | Users can log in to an available |
CallManager | configuration of a Cisco IP | Cisco IP Phone 7960 or 7940 that has been set |
Extension | phone with a user profile | up with the Extension Mobility service. |
Mobility |
| Users temporarily have access to their personal |
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| extension(s), speed dial numbers, and services. |
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| Several employees can share the same office |
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| space for |
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| sales offices or shift employees. |
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| System administrators use Cisco CallManager |
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| Administration to set up this feature on specific |
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| phones. |
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Cisco | Automatically answers and | Callers hear a company greeting, which can be |
CallManager | directs incoming calls | changed easily. |
Auto Attendant |
| Callers can choose how to direct their call from |
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| |
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| a menu of options. |
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| Callers can transfer to any user’s phone by |
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| entering an extension number or name that is |
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| configured in the Cisco CallManager cluster. |
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| Callers can transfer to the operator for personal |
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| assistance. |
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| Calls to the operator are reduced, and call |
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| management is faster. |
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| Cisco ICS 7750 System Description |
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