Chapter 5 Summary of Software Applications Features

Internal Software Applications

Specifications

Table 5-2gives the specifications for Cisco CallManager Extended Service.

Table 5-2 Specifications for Cisco CallManager Extended Services

Type

Description

 

 

Software Package

Included with Cisco CallManager 3.1 and higher. Install by using the

 

Cisco CallManager Extended Services CD.

 

 

Software Platform

Cisco Customer Response Applications (CRA) Engine and preconfigured

 

scripts.

 

 

Administration

Cisco CallManager Administration is used to set up the applications.

 

 

Cisco Unity Voice Messaging

Cisco Unity Voice Messaging offers standalone or networked voice mail to enterprise-scale organizations. Voice messages are stored on an SPE card in the Cisco ICS 7750. Voice-messaging capabilities include automated attendant functionality, intelligent routing, and customizable call screening and message notification options.

Cisco Unity Voice Messaging is a component of the Cisco Architecture for Integrated Voice, Video, and Data (AVVID). Cisco Unity Voice Messaging is fully integrated with Cisco CallManager.

Components

Cisco Unity Voice Messaging includes the components identified in Table 5-3.

 

Cisco ICS 7750 System Description

5-6

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Cisco Systems ICS-7750 manual Cisco Unity Voice Messaging, Specifications, Components