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Solving Diskette and Diskette Drive

Problems

Problem

Probable Cause

Solution(s)

 

 

 

 

 

Cannot access

Diskette drive is not seated

diskette drive.

properly.

Shut down the computer, remove and reinsert the diskette drive, then turn on the computer.

Cannot access

Real mode device drivers have

diskette drive in

not been loaded.

expansion base

 

Remove the check marks from the docked and undocked configurations in Standard Floppy Disk Controller Properties to unload the protected mode drivers and then restart the computer. (Refer to Chapter 6, "Working with Removable Drives", for information on accessing a diskette drive in the expansion base.)

Diskette drive icon

Diskette is damaged.

Run the Windows ScanDisk

stays on.

 

program.

Diskette drive

Diskette is write-protected.

Disable the diskette’s write-protect

cannot write to a

 

feature or use a diskette that is not

diskette.

 

write-protected.

 

Diskette is not formatted.

Double-click the My Computer

 

 

icon, click the icon for the disk you

 

 

want to format, click the File menu,

 

 

then click Format.

Diskette has a bad sector.

Run the Windows ScanDisk program. Copy files to hard drive or another diskette and reformat the diskette.

Drive error has occurred.

Click the Device Manager tab in

 

System Properties, then double-

 

click Disk Drives and verify the

 

diskette drive is recognized.

 

Double-click the diskette drive to

 

view the status and settings for the

 

drive.

 

Run Computer Checkup from the

 

Compaq Diagnostics diskette

 

(Refer to Chapter 11, "Running

 

Compaq Diagnostics").

 

Continued

13-8Troubleshooting

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Compaq LTE 5000 manual Solving Diskette and Diskette Drive Problems