Intelligent Manageability, Asset Management | Compaq LTE 5000

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Chapter 12

Intelligent Manageability

Intelligent Manageability combines innovative hardware technology with Enterprise Management and PC LAN management solutions from Compaq and other leading vendors to make Compaq portable computers easier to inventory, troubleshoot, and protect.

If the Intelligent Manageability software is not preinstalled on your computer, contact your Compaq authorized dealer or reseller, or call Compaq Customer Support at the number listed in the Preface of this guide.

Asset Management

AssetControl is asset management software designed to cut the time and cost of conducting a physical inventory of personal computers, key components, and monitors. AssetControl is preinstalled on portable computers, key components, and monitors that support the Video Electronics Standards Association Data Display Channel (VESA DDC) and Extended Display Identification Data (EDID) standards.

AssetControl features make it easy and inexpensive to maintain an accurate, up-to-date inventory. Detailed inventory information, including manufacturer, model, serial number, asset tag, and ROM revision level can be viewed, printed, or saved electronically using Compaq Insight Personal Edition.

Compaq Insight Personal Edition refers to Intelligent Manageability software that diagnoses portable computer hardware, monitors the internal system temperature and IntelliSafe hard drive, and then displays a prefailure warning message on detecting a system temperature or hard drive fault.

Fault Management

Fault Management is a utility designed to help prevent the loss of critical data using the following features:

■IntelliSafe hard drive—Constantly monitors hard drive activity to predict failures before they occur.

■Temperature sensing—Hardware and software that tracks the internal temperature of the computer and displays a warning message when the normal range is exceeded.

Intelligent Manageability 12-1

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Compaq LTE 5000 manual Intelligent Manageability, Asset Management, Fault Management

Contents

Beyond Setup Federal Communications Commission Notice Regulatory NoticesModifications Cables Canadian Notice European NoticeAvis Canadien German Ergonomics Notice Cdrh Regulations Laser SafetyJapanese Notice Airline Travel Notice Teac CD-40 E-900-U Laser Information Contents Using Battery Packs Basic Operating, Maintenance, and Travel Guidelines Working with Removable Drives Connecting External Desktop Equipment Using Audio Equipment Using PC CardsInstalling an Optional Memory Expansion Board Running Computer Setup Intelligent Manageability Running Compaq DiagnosticsTroubleshooting Xiv Contents Before You Begin Where to Find InformationSymbols and Conventions Used in This Guide Compaq Support Preparing for a Technical Support Call Ordering Backup Diskettes Country Location Code Telephone Number Worldwide Telephone Numbers Compaq Care Center Fax Compaq Care CenterGeneral Fax FaxPaq Country Location Code Telephone Number General Information Technical Support PaqFax Windows 95 SupportFaxStation Poland 58-2-953-6944 General Information FaxPaq QuickLine Bulletin BoardGeneral Information 0990-134456 Taking a Look at the Computer Backing Up the Preinstalled Software Preinstalled Software Increasing RAM Memory Interior ComponentsMemory Exterior Components Component Function Components on the Front and Right Side An external monitor is actively displaying information Diskette drive in the MultiBay is being accessedComponents on the Front and Right Side Built-in microphone for the multimedia sound system Ventilation intake Stereo speakers Brightness control Components on the Rear and Left Side Serial number Serial connector Parallel connectorFor customer support Headphone jack Stereo line-in jack EasyPoint II Pointing Device Mouse Buttons Keyboard and EasyPoint Pointing Device Replacing the Pointing Device Cap Customizing the Pointing Device Keyboard Features Identifying Keyboard Features Hotkeys Using the Embedded Numeric KeypadUsing Text Stretch Key Hotkeys Fn+F6 Connecting to an External Power Source Power Sources Connecting the AC Adapter Connecting the Automobile Adapter Disconnecting from an External Power Source Turning On the Computer Power ControlsPower Controls Turning Off the Computer Caring for the Computer Air Travel Traveling and Shipping Guidelines Shipping International Travel Extending Battery Pack Operating Time Using Battery Packs Battery Gauge Icons and Battery Light Enhancing Battery Gauge Accuracy Identifying and Resolving Low-Battery Condition Removing a Battery Pack from the Computer Replacing Battery Packs Removing a Battery Pack from the Computer Inserting a Battery Pack into the Computer Charging Battery Packs in Expansion Bases Charging Battery PacksCharging Battery Packs in the Computer Charging Battery Packs Outside Normal Operating Conditions Recycling Used Battery Packs Storing Battery Packs Connecting External Desktop Equipment Serial Devices Parallel Devices External Monitor Connecting External Desktop Equipment External Keyboard, Numeric Keypad, or PS/2 Mouse MultiBay-ISA Expansion Base Sliding Open the External Options Connector Cover Sliding the Computer into the Expansion Base Using the Docking Lever to Dock the Computer Undocking the Computer from the Expansion Bases Attaching an Optional Security Cable Lock Using the Ethernet Connectors on the Expansion Base Connecting External Desktop Equipment Infrared Port on the Computer Preparing for an Infrared Connection Working with Removable Drives Supported Locations Supported Number and Supported Locations For Removable ComponentsRemovable Number Caring for Removable Drives Placing a Hard Drive into the Hard Drive Carrying Case Working with Removable Drives Securing a Drive in the Dedicated Hard Drive Bay Dedicated Hard Drive Bay Removing a Hard Drive from the Dedicated Hard Drive Bay Removing the Hard Drive from the Dedicated Hard Drive Bay Inserting a Hard Drive into the Dedicated Hard Drive Bay Inserting the Hard Drive into the Hard Drive Bay Securing a Drive in the Computer MultiBay Computer MultiBay Inserting a Hard Drive into the Computer MultiBay Page 14Working with Removable Drives Removing a Hard Drive from the Computer MultiBay Inserting a CD-ROM Drive into the Computer MultiBay Removing a CD-ROM Drive from the Computer MultiBay Operating a CD-ROM Drive Inserting a CD into the CD-ROM Drive Removing a CD from the CD-ROM Drive Opening the CD Loading Tray Manually Inserting a Diskette Drive into the Computer MultiBay Accessing a Diskette Drive in the Expansion Base Inserting the Diskette Drive into the Computer MultiBay Removing a Diskette Drive from the Computer MultiBay Using a Diskette Drive Using LTE Elite Hard Drives Using Additional Hard DrivesUsing LTE 5000 Hard Drives Working with Removable Drives Inserting into the Expansion Base MultiBay Changing the Boot Drive 30Working with Removable Drives Using PC Cards in Windows Using PC Cards Formatting Storage PC Cards Installing Card-Specific Device Drivers Atainit d Using PC Cards in MS-DOS Mode Inserting a PC Card Push the PC Card door in to close it Removing a PC Card Using Audio Equipment Using the Built-In Audio Equipment Internal Stereo Speakers Volume Control Stereo Speaker/Headphone Jack Connecting Optional External Audio EquipmentInternal Microphone Mono Microphone Jack Stereo Line-In Jack Installing an Optional Memory Expansion Board Open the connector door on the rear panel of the computer Inserting a Memory Expansion Board into the Memory Slot Running Computer Setup Option DefaultInitialization Menu Ports Menu Power MenuOption Default 10-4Running Computer Setup Security Menu Setup PasswordDisabled Enabled Power-On Password Device Disabling Exit MenuQuickLock/QuickBlank Computer Setup Power Management Customizing Computer SettingsPower Management Suspend Windows 95 Power Properties Hibernation Security Features Computer Checkup Test Running Compaq Diagnostics 11-2Running Compaq Diagnostics ROM View System Information Inspect Asset Management Fault ManagementIntelligent Manageability Security Management Troubleshooting Checklist for Minor Problems Solutions Solving Audio ProblemsProblem Problem Probable Cause Solutions Solving Battery and Battery Gauge Problems Battery pack is at end of its life. Replace battery pack Not charge Temperature extremesDue to charging After charging Battery gauge is Information Battery pack, or a charged Memory was lost Is draining the battery Off or disabledBattery pack has partially Recharge the battery pack CD-ROM drive Solving CD-ROM Drive ProblemsCannot read a Compact disc CD-ROM drive Solving Diskette and Diskette Drive Problems Computer Setup Bootable diskette is notCannot read a Used Drive Diskette Diskette is defective or Damaged Problem Probable Cause Solving Hard Drive Problems Problem Probable Cause Solutionss Solving Hardware ProblemsSolving Hard Drive Problems Probable Cause Cause Solutions Solving Infrared Problems Solving Memory Problems Solving Keyboard Problems Card sound effects Solving PC Card ProblemsPC Card slots are disabled Problem CauseSolutions Solving Pointing Device ProblemsSolving PC Card Problems Cause Solving Power Problems Solving Printer Problems Solving Screen Problems This is typical no action is required Solving Screen Problems Power-On Self-Test Error Messages A-1 Power-On Self-Test Error Messages Real time-clock is not ticking Keyboard failed the self-test commandMessage Description Specified in Cmos RAM Possibly by a power lossMessage Walking bit test of Cmos RAM locations 0E Hex 3F Hex failed Fatal Error MessagesMessage Description Beep Code Meaning Beep Beep Code Sequence Metric SpecificationsComputer Computer Specifications Inch Color STN Svga Display Inch Color TFT Svga Display 64K Height 17.48 cm Width 23.24 cm70 CD/M2 @ 4 mA 288 x 0.288 mm Height 18.43 cm Width 24.58 cm Inch Color TFT 1024x768 DisplayPanel 256K System 70 CD/M2 @ 5 mA 810 MB 35 GB 16 GB Hard Drive High density Low density Diskette Drive 6X CD-ROM Drive Lithium Ion Battery Pack Nickel Metal Hydride Battery Pack Serial Connector Connector Pin AssignmentsKeyboard/Mouse Connector Connector Pin Signal Pin Signal Parallel Connector External Monitor Connector Ground Address bit Data bit PC Card Pcmcia ConnectorSignal Pin Right Channel Output Digital waveformLeft Channel Output Microphone Input OSC External Options Connector Reserved System Data Bit Mouse Data Ground Battery 1 VoltageCRT ID Bit Midi 8Connector Pin Assignments 179 System Address Bit 196 DC Voltage Input 180 197 200 Battery 1 Voltage Two-Prong, Double-Insulated Power Cord Set Requirements Accredited Applicable Country Agency Power Cord Set Requirements Two-Prong, Double-Insulated Power Cord Set Requirements D-3 Three-Prong Grounded Power Cord Set Requirements 2Three-Prong Grounded Power Cord Set Requirements Three-Prong Grounded Power Cord Set Requirements E-3 Preventing Electrostatic Discharge Electrostatic Discharge Grounding Methods Index Index 2Index Index 4Index Index 6Index Index 8Index Index Index Index Index