. . . . . . . . . . . . . . . . . . . . . . . . .

Solving Hard Drive Problems Continued

 

Problem

Probable Cause

Solutions(s)

Errors occur after

Additional hard drive does not

booting from an

have the LTE 5000 software.

additional hard

 

drive.

 

 

 

Boot from the original LTE 5000 hard drive or a hard drive that has been prepared with the LTE 5000 software.

Computer does not restart after additional hard drive is inserted.

Hard drive cannot be removed.

Additional hard drive is inserted in a secondary drive bay and does not have secondary drive capability.

Screw has been inserted to secure drive in computer bay.

Verify that the additional drive has the secondary-drive icon or is inserted in a primary drive bay (refer to Chapter 6, "Working With Removable Drives").

Remove the screw from the bottom of the computer (refer to Chapter 6, "Working With Removable Drives").

Solving Hardware Problems

Problem

Probable Cause

Solutions(s)

 

 

 

 

 

A new device is not recognized as part of the computer system.

Cable(s) of new external device Ensure that all cables are properly are loose or power cables are and securely connected. unplugged.

Power switch of new external

Shut down the computer, turn on

device is not turned on.

the external device, then turn on

 

 

the computer to integrate the

 

 

device with the computer system.

 

 

 

 

Removable drive is not seated

Shut down the computer, remove

properly.

and reinsert the drive, then turn

 

 

on the computer.

 

 

 

 

Device is not Plug and Play.

Double-click the Add New

 

 

Hardware icon in Control Panel

 

 

for help installing the device.

 

 

 

 

Troubleshooting 13-11

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Compaq LTE 5000 Solving Hardware Problems, Solving Hard Drive Problems Probable Cause, Problem Probable Cause Solutionss