Compaq LTE 5000 manual Solving Hard Drive Problems, Problem Probable Cause

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Solving Hard Drive Problems

CAUTION: To prevent loss of information in case of errors or failures, maintain an up-to-date backup of your hard drive at all times.

Problem	Probable Cause
Reading hard drive	System is restoring from
takes a long time	Hibernation.
after starting the
computer.

Solution(s)

Give the system time to restore the saved data to its exact state before Hibernation.

Cannot access hard drive.

Hard drive error occurs.

Hard drive is not seated properly.

Hard drive was inserted while computer was on, in Suspend, or in Hibernation.

Hard drive may be damaged.

Hard drive has bad sectors or has failed.

Hard drive may be damaged.

Shut down the computer, remove and reinsert the hard drive, then turn on the computer.

Shut down computer; then turn it on again. The hard drive is initialized during power up.

Try inserting another removable drive, if the hard drive is in the MultiBay.

Contact your Compaq authorized service provider.

Click the Device Manager tab in System Properties, double-click Disk Drives and verify the hard drive is recognized. Double-click the hard drive to view the status and settings for the drive.

Run Computer Checkup from the Compaq Diagnostics diskette (refer to Chapter 11).

Refer to Appendix A for Power- On Self-Test error messages.

Insert another removable drive, if the hard drive is in MultiBay.

Contact your Compaq authorized service provider.

Continued

13-10Troubleshooting