Compaq LTE 5000 manual Solving Printer Problems

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Solving Printer Problems

If you experience problems printing, run a printer self-test. Refer to the documentation provided with your printer for instructions. If the self-test fails, it is a printer-specific problem. Also refer to the printing section of your application documentation.

Problem

Printer will not turn on.

Probable Cause

The signal cable may not be connected properly, or the printer is unplugged.

Solution(s)

Ensure that the signal cable is properly connected and that the power cord is connected to the electrical outlet.

Printer will not print. Printer is not turned on or is

offline.

Correct printer driver is not installed.

Turn the printer on and set it to online.

Double-click the Printer icon in Control Panel to add a new printer. Also refer to the printer documentation.

Printer that is set up for a network is not connected to the network.

Printer cable is too long, unshielded, or defective.

Connect the printer to the network.

Replace the cable.

Paper tray is empty.	Fill the paper tray with paper and
	set the printer to online.

Printer prints	Correct printer driver is not
garbled information.	installed.

Double-click the Printer icon in Control Panel to add a new printer. Also refer to the printer documentation.

Cable is not	Ensure that the printer signal
connected properly.	cable is properly connected to
	the computer.
Cable is damaged.	Replace the cable.

Troubleshooting 13-17