Setup Problems, Computer Problems | Dell 964 guide

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Troubleshooting

Follow these tips when you troubleshoot your printer:

•If the printer does not work, ensure that the printer is properly connected to the electrical outlet and computer, if using a computer.

•If an error message appears on the operator panel display, write down the exact message.

Setup Problems

Computer Problems

VE R IF Y T H A T Y O U R P R I N T E R I S C O M P A T I B L E W IT H Y O U R C O MP U T E R.

The Dell Photo AIO Printer 964 supports Windows 2000, Windows XP, and Windows XP Professional x64 Edition.

VE R IF Y Y O U R C O M P U T E R M E E T S T H E MI N I MU M S Y S T E M R E Q UI R E M E N T S F O R Y O U R O P E R A T IN G S Y S T E M .

MA K E S U R E Y O U T UR N E D O N B O T H Y O U R P R I N T E R A N D Y O U R C O MP U T E R.

CH E C K T H E USB C A B L E .

•Ensure that the USB cable is firmly connected to your printer and your computer.

•Shut down the computer, reconnect the USB cable as shown on the “Setting Up Your Printer” poster, and then restart the computer.

DE T E R MI N E I F T H E P R I NT E R S O F T W A R E I S I N S T A L L E D .

Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 964. If the Dell Photo AIO Printer 964 does not appear in the list of programs, the printer software is not installed. Install the printer software. For more information, see "Removing and Reinstalling Software" on page 81.

Troubleshooting

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Dell 964 owner manual Setup Problems, Computer Problems

Contents

Look Inside For Luxembourg Korea AustraliaAustria Malaysia United States Government Restricted Rights W . d e l l . c o m s u p p o r t . d e l l . c o m Contents Saving Photos to Your Computer Copying Faxing Using the Printer Operator Panel Setting Up the Printer With Equipment Removing and Reinstalling Software Using the Dell All-In-One CenterCleaning the Ink Cartridge Nozzles Blocking Faxes Without Caller ID 102 101129 Dell Software License Agreement 129 Contents Page W . d e l l . c o m s u p p o r t . d e l l . c o m About Your Printer Number Part Description Understanding the Printer Parts Using the Memory Card Manager on 151617 Right side connector Initial Setup Menu Setting Up Your PrinterUpdating Settings Setup menu Number Part Purpose Using the Operator PanelUnderstanding the Operator Panel Begun entering the number Understanding the Automatic Paper Type Sensor Quality/Speed settingsOperator Panel Menus Click Printing Preferences Right-click the Dell Photo AIO Printer 964 icon Load Plain Paper Into the Paper Support Loading Paper About Your Printer Load an Original Document Into the ADF Placing Your Original Document on the Scanner Glass Load up to Make sure Print Media GuidelinesPrint Media Guidelines for the Paper Support Removing plain paper Paper Guidelines for the ADF Printing Photos Printing a Document Printing Borderless Photos Printing Photos From a PictBridge-Enabled Camera Printing Photos From a Memory Card Saving Photos to Your Computer Viewing or Printing Photos Printing All Photos on Media Card or USB Key Viewing a Slide Show Printing Last Page First Printing Collated Copies of Your Document Printing an Image as a Multi-page Poster Printing More Than One Page on a Sheet of Paper Printing a Banner Printing Copying Documents Using Your Computer Copying Documents Using the Operator Panel Copying Photos Using Your Computer Copying Photos Using the Operator PanelSelect a copy quantity 1-99 and color setting Click See More Copy Settings to Collating Copies Using the Operator Panel Click this tab Changing Copy SettingsSelect a copy quantity and color setting Using the Printer Software Using the Operator Panel Scanning Photos Scanning to Your Computer Over a Network Scanning Multiple Pages or Images From the Scan section, click See More Scan Settings Scanned text appears Edit your document Save your document Editing Scanned Text Using Optical Character Recognition OCR Saving an Image on Your Computer Editing Scanned ImagesWith most graphics programs, you can customize your image Computer Click Attach Now Mailing a Scanned Image or Document Enlarging or Reducing Images or Documents Equipment Benefits See this section Setting Up the Printer With Equipment Connecting to a telephone Connecting directly to a telephone wall jack Connecting to an answering machine What if I Have a Digital Subscriber Line DSL? Connecting to a computer modem Send a Fax Faxing Using the Printer Operator Panel Send a Broadcast Fax Ringing and Answering menu opens Receive a Fax AutomaticallySelect Receive a Fax Manually Sending a Fax From the Computer Connecting Cables Send Fax Using Dell Printer Fax Tools Send a Fax Using the Dell All-In-One CenterFaxing Through the Printer Modem Click File→ Print Click the Dell Printer Fax Tools icon On this tab You can Printer Setup Utility TabsAccess the Printer Setup Utility Install Fax Console Windows XP Only Configure Fax Console Windows XP OnlyFaxing Through the Computer Modem Close the Add/Remove Programs window Click File →Print Configure Fax Service Management Windows 2000 OnlyOpen your file to be faxed Click File → Print Receive a Fax Using Fax Console or Fax Service ManagementOpen the file you just scanned and saved Add New Phonebook Entry menu opens Speed DialCreate a Speed Dial List From the Operator Panel Phonebook Add Group menu opens Create a Speed Dial List From the ComputerCreate a Group Dial List From the Operator Panel Use a Speed or Group Dial List Send a Delayed Fax Blocked Fax Add Entry screen opens Blocking FaxesCreate a Blocked Fax List Blocking Faxes Without Caller ID Turning Fax Blocking On Changing the Pickup Code Dialing and Sending menu opens Using Auto Fax Convert Understanding the Software Using the Dell All-In-One Center This section You can This section You can To access Printing Preferences Using Printing Preferences For all Black Printing Printing Preferences TabsTab Options Paint Shop Pro Studio Using Dell Picture StudioUsing the Memory Card Manager Dell Ink Management System Understanding the Software Windows XP, click Start→ My Computer Removing and Reinstalling Software Understanding the Software Replacing Ink Cartridges Ink Cartridge Maintenance Ink Cartridge Maintenance Ink Cartridge Maintenance Ink Cartridge Maintenance Click Align Print Cartridges Click Print Ink cartridges align when the page printsAligning Ink Cartridges Click Clean Print Cartridges Cleaning the Ink Cartridge Nozzles Computer Problems Setup Problems Windows XP, click Start→ My Computer For more information, see Error Messages and Lights on Printer Problems Fax Problems General Problems Paper Problems Near the ADF Near the paper exit tray 1 Raise the printer unit Click Start→ Control Panel→ Windows Firewall Network Problems Error Message What it indicates Solution Error Messages and Lights Cartridge carrier Install the correct Color Improving Print Quality Troubleshooting 101 Technical Assistance Contacting Dell Automated Order-Status Service 103 104 Canada North York, Ontario 105Cayman Islands Chile Santiago China Xiamen 106Colombia Costa Rica 107 Area Codes Local Numbers, Toll-Free Numbers 108 109 Ireland Cherrywood Website support.euro.dell.com 110Italy Milan Website support.euro.dell.com Jamaica Korea Seoul 111Japan Kawasaki Website support.jp.dell.com Latin America 112Luxembourg Website support.euro.dell.com Macao 113 114 115 Spain Madrid Website support.euro.dell.com 116Sweden Upplands Vasby Website support.euro.dell.com Switzerland Geneva Website support.euro.dell.com Taiwan Website support.ap.dell.com 117Thailand Website support.ap.dell.com Trinidad/Tobago Uruguay 118Bracknell Website support.euro.dell.com A. Austin, Texas 119Business Virgin Islands Contacting Dell 121 Terms and Conditions of Sale Software 122 Headings 123 What is not covered by this limited warranty? What is covered by this limited warranty?Limited Warranties and Return Policy 124 125 How long does this limited warranty last?What do I do if I need warranty service? May I transfer the limited warranty? What if I purchased a service contract?What will Dell do? How will you fix my product? 127 Total Satisfaction Return Policy U.S. Only 128 Consumables Limited Warranty U.S. OnlyDell Printer Consumables Limited Warranties Export Regulations Limited WarrantyDell Software License Agreement 129 Government Restricted Rights Regulatory NoticesGeneral 130 131 FCC Notices U.S. Only Appendix 133 D ex Index 135 136