Dell 964 Troubleshooting

Troubleshooting 89

8

Troubleshooting

Follow these tips when you troubleshoot your printer:

• If the printer does not work, ensure that the printer is properly connected to the electrical

outlet and computer, if using a computer.

• If an error message appears on the operator panel display, write down the exact message.

Setup Problems

Computer Problems

VERIFY THAT YOUR PRINTER IS COMPATIBLE WITH YOUR COMPUTER.

The

Dell Photo AIO Printer 964

supports Windows 2000, Windows XP, and Windows XP Professional x64

Edition.

VERIFY YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS FOR YOUR

OPERATING SYSTEM.

MAKE SURE YOU TURNED ON BOTH YOUR PRINTER AND YOUR COMPUTER.

CHECK THE USB CABLE.

• Ensure that the USB cabl e is firmly connected to your printer and your computer.

• Shut down the comput er, reconnect the USB cable as shown on the “Setting Up Your Printer” poster,

and then restart the computer.

DETERMINE IF THE PRINTER SOFTWARE IS INSTALLED.

Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer 964. If the Dell

Photo AIO Printer 964 does not appear in the list of programs, the printer software is not installed .

Install the printer software. For more information, see "Removing and Reinstalling Software" on

page 81.

Contents

Main Owners Manual Ordering Supplies Notes, Notices, and Cautions ____________________ Page Contents 1About Your Printer 2Printing 6 3Copying 4Scanning 5Faxing 8 6Understanding the Software 7Ink Cartridge Maintenance 8Troubleshooting 9Contacting Dell 10 Appendix Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Page Page Page About Your Printer Understanding the Printer Parts Page left side connector) ( right side connector) Setting Up Your Printer Initial Setup Menu Understanding the Operator Panel Using the Operator Panel , Operator Panel Menus Understanding the Automatic Paper Type Sensor Page Page Page Load an Original Document Into the ADF Placing Your Original Document on the Scanner Glass Print Media Guidelines Print Media Guidelines for the Paper Support Page Paper Guidelines for the ADF Printing Printing a Document Printing Photos Printing Borderless Photos Printing Photos From a PictBridge-Enabled Camera Printing Photos From a Memory Card Viewing or Printing Photos Saving Photos to Your Computer Viewing a Slide Show Printing All Photos on Media Car d or USB Key Printing Collated Copies of Your Document Printing Last Page First Printing More Than One Page on a Sheet of Paper Printing an Image as a Multi-page Poster Printing a Banner Page Copying Copying Documents Using the Operator Panel Copying Documents Using Your Computer Copying Photos Using the Operator Panel Copying Photos Using Your Computer Collating Copies Using the Operator Panel Changing Copy Settings Scanning Using the Operator Panel Using the Printer Software Scanning Photos Scanning to Your Computer Over a Network Scanning Multiple Pages or Images Editing Scanned Text Using Optical Character Recognition (OCR) Editing Scanned Images Saving an Image on Your Computer E-mailing a Scanned Image or Document Enlarging or Reducing Images or Documents Faxing Setting Up the Printer With Equipment Connecting directly to a telephone wall jack Connecting to a telephone Connecting to an answering machine Connecting to a computer modem What if I Have a Digital Subscriber Line (DSL)? Faxing Using the Printer Operator Panel Send a Fax Send a Broadcast Fax Receive a Fax Automatically Receive a Fax Manually Receive a Fax With an Answering Machine Connected to the Printer Sending a Fax From the Computer Connecting Cables What if I Have a Digital Subscriber Line (DSL)? Faxing Through the Printer Modem Printer Setup Utility Tabs Faxing Through the Computer Modem Page Page Speed Dial Create a Speed Dial List From the Comput er Create a Group Dial List From the Operator Panel Use a Speed or Group Dial List Manually Dialing a Fax While Listening to a Telephone Line (On Hook Dial) Send a Delayed Fax Blocking Faxes Create a Blocked Fax List Turning Fax Blocking On Blocking Faxes Without Caller ID Changing the Pickup Code Using Auto Fax Convert Understanding the Software Using the Dell All-In-One Center Page For more information about the Dell All-In-One Center, click Help in the Dell All-In-One Center. Using Printing Preferences Printing Preferences Tabs Using Dell Picture Studio Using the Memory Card Manager Dell Ink Management System Page Removing and Reinstalling Software Page Ink Cartridge Maintenance Replacing Ink Cartridges Page Page Page Aligning Ink Cartridges Cleaning the Ink Cartridge Nozzles Troubleshooting Setup Problems Computer Problems Page Printer Problems 92 General Problems When you have trouble sending or receiving faxes, try these things to fix the problem. Fax P robl ems Paper Pr oblems Page Page Network Problems Error Messages and Lights The following error messages can be found on your computer screen or operator panel display. Page Improving Print Quality Page Contacting Dell Technical Assistance Automated Order-Status Service Contacting Dell Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Appendix U.S. Terms and Conditions of Sale Page Page Limited Warranties and Return Policy Limited Warranty for Dell-Branded Hard ware Products (U.S. Only) What is covered by this limited warranty? What is not covered by this limited warranty? How long does this limited warranty last? What do I do if I need warranty service? What will Dell do? What if I purchased a service contract? How will you fix my product? May I transfer the limited warranty? Total Satisfaction Return Policy (U.S. Only) Dell Printer Consumables Limited Warranties Consumables Limited Warranty (U.S. Only) Export Regulations Dell Software License Agreement Limited Warranty U.S. Government Restricted Rights General Regulatory Notices FCC Notices (U.S. Only) Page Index A B C D G I L M O R S T W