Dell 964 General Problems

92 Troubleshooting

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General Problems

Fax P robl ems

When you have trouble sending or receiving faxes, try these things to fix the problem.

PRINTER WON’T PRINT AND PRINT JOBS ARE STUCK IN PRINT QUEUE.

Print jobs may be stuck in the print queue if you have multiple instances of yo ur Dell printer installed

on your computer. To check for multiple entries of the printer:

1In Windows X P, click Start→Control Panel→Printers and Other Hardware→Printers and Faxes.

In Windows 2000, click Start→Settings→Printers.

2Check for multiple printer objects for your Dell printer, which might be shown as Del l 964, Dell 964

(Copy 1), Dell 964 (Copy 2), and so on.

3Print a job to each one of these print objects to see which print object is acti ve.

4Set the active print object as the default printe r by right-clicking it in the Printers and Faxes window.

5Delete the other copies of the print object by right-clicking each and selecting Delete.

NOTE: Be careful not to delete any printers you still want to use. If you accidentally delete a printer

that you want to use, reinstall it using the CD or web drivers for that specific printer. To prevent multiple

instances of your Dell printer in your Printers and Faxes folder, make sure when disconnecting and

reconnecting the printer from your computer’s USB connector tha t you always plug the USB cable back

into the same USB connector that was originally used for the Dell printer. Also, do not install the Dell

printer drivers multiple times from your printer CD.

MAKE SURE YOU TURNED ON BOTH YOUR PRINTER AND YOUR COMPUTER, AND THE USB

CABLE IS PROPERLY CONNECTED.

MAKE SURE AN ACTIVE TELEPHONE LINE IS CONNECTED TO THE FAX CONNECTOR (

—LEFT SIDE CONNECTOR) ON THE BACK OF YOUR PRINTER.

MAKE SURE THE FAX NUMBER, COUNTRY CODE, AND DATE/TIME ARE SET CORRECTLY.

MAKE SURE THAT IF YOU ARE USING A DSL OR ISDN LINE, YOU ARE USING A DIGITAL

LINE FILTER ON THE TELEPHONE LINE CONNECTING YOUR WALL JACK TO THE WALL.

MAKE SURE THE TELEPHONE LINE IS NOT IN USE BY ANOTHER DEVICE SUCH AS A

DIAL-UP MODEM INTERNET SERVICE. IF IT IS, WAIT UNTIL THE OTHER DEVICE IS

FINISHED BEFORE SENDING YOUR FAX.

Contents

Main Owners Manual Ordering Supplies Notes, Notices, and Cautions ____________________ Page Contents 1About Your Printer 2Printing 6 3Copying 4Scanning 5Faxing 8 6Understanding the Software 7Ink Cartridge Maintenance 8Troubleshooting 9Contacting Dell 10 Appendix Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Page Page Page About Your Printer Understanding the Printer Parts Page left side connector) ( right side connector) Setting Up Your Printer Initial Setup Menu Understanding the Operator Panel Using the Operator Panel , Operator Panel Menus Understanding the Automatic Paper Type Sensor Page Page Page Load an Original Document Into the ADF Placing Your Original Document on the Scanner Glass Print Media Guidelines Print Media Guidelines for the Paper Support Page Paper Guidelines for the ADF Printing Printing a Document Printing Photos Printing Borderless Photos Printing Photos From a PictBridge-Enabled Camera Printing Photos From a Memory Card Viewing or Printing Photos Saving Photos to Your Computer Viewing a Slide Show Printing All Photos on Media Car d or USB Key Printing Collated Copies of Your Document Printing Last Page First Printing More Than One Page on a Sheet of Paper Printing an Image as a Multi-page Poster Printing a Banner Page Copying Copying Documents Using the Operator Panel Copying Documents Using Your Computer Copying Photos Using the Operator Panel Copying Photos Using Your Computer Collating Copies Using the Operator Panel Changing Copy Settings Scanning Using the Operator Panel Using the Printer Software Scanning Photos Scanning to Your Computer Over a Network Scanning Multiple Pages or Images Editing Scanned Text Using Optical Character Recognition (OCR) Editing Scanned Images Saving an Image on Your Computer E-mailing a Scanned Image or Document Enlarging or Reducing Images or Documents Faxing Setting Up the Printer With Equipment Connecting directly to a telephone wall jack Connecting to a telephone Connecting to an answering machine Connecting to a computer modem What if I Have a Digital Subscriber Line (DSL)? Faxing Using the Printer Operator Panel Send a Fax Send a Broadcast Fax Receive a Fax Automatically Receive a Fax Manually Receive a Fax With an Answering Machine Connected to the Printer Sending a Fax From the Computer Connecting Cables What if I Have a Digital Subscriber Line (DSL)? Faxing Through the Printer Modem Printer Setup Utility Tabs Faxing Through the Computer Modem Page Page Speed Dial Create a Speed Dial List From the Comput er Create a Group Dial List From the Operator Panel Use a Speed or Group Dial List Manually Dialing a Fax While Listening to a Telephone Line (On Hook Dial) Send a Delayed Fax Blocking Faxes Create a Blocked Fax List Turning Fax Blocking On Blocking Faxes Without Caller ID Changing the Pickup Code Using Auto Fax Convert Understanding the Software Using the Dell All-In-One Center Page For more information about the Dell All-In-One Center, click Help in the Dell All-In-One Center. Using Printing Preferences Printing Preferences Tabs Using Dell Picture Studio Using the Memory Card Manager Dell Ink Management System Page Removing and Reinstalling Software Page Ink Cartridge Maintenance Replacing Ink Cartridges Page Page Page Aligning Ink Cartridges Cleaning the Ink Cartridge Nozzles Troubleshooting Setup Problems Computer Problems Page Printer Problems 92 General Problems When you have trouble sending or receiving faxes, try these things to fix the problem. Fax P robl ems Paper Pr oblems Page Page Network Problems Error Messages and Lights The following error messages can be found on your computer screen or operator panel display. Page Improving Print Quality Page Contacting Dell Technical Assistance Automated Order-Status Service Contacting Dell Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Appendix U.S. Terms and Conditions of Sale Page Page Limited Warranties and Return Policy Limited Warranty for Dell-Branded Hard ware Products (U.S. Only) What is covered by this limited warranty? What is not covered by this limited warranty? How long does this limited warranty last? What do I do if I need warranty service? What will Dell do? What if I purchased a service contract? How will you fix my product? May I transfer the limited warranty? Total Satisfaction Return Policy (U.S. Only) Dell Printer Consumables Limited Warranties Consumables Limited Warranty (U.S. Only) Export Regulations Dell Software License Agreement Limited Warranty U.S. Government Restricted Rights General Regulatory Notices FCC Notices (U.S. Only) Page Index A B C D G I L M O R S T W