w w w . d e l l . c o m s u p p o r t . d e l l . c o m

Error Message:

What it indicates:

Solution:

 

 

Right

The wrong ink cartridge is installed in the right

Remove the cartridge, and

 

cartridge

cartridge carrier.

install the correct Color

 

incorrect

 

cartridge for your printer. For

 

 

more information, see

 

 

 

 

"Replacing Ink Cartridges" on

 

 

page 83.

 

 

 

 

 

Cartridge

There is a problem with the ink cartridges or the

• Reinstall the ink cartridges.

error

print heads.

For more information, see

 

 

"Replacing Ink Cartridges"

 

 

on page 83.

 

 

 

 

• Disconnect and then

 

 

 

reconnect the printer

 

 

 

power cable.

 

 

 

 

 

 

Data error

Data error or incomplete data.

Press the Power button

to

 

 

reset, and then resend your

 

 

 

print job.

 

 

 

 

 

Scan error

Scan carrier error.

Turn off the printer, wait a few

 

 

seconds, and then turn on the

 

 

printer.

 

 

 

 

 

 

Paper feed

A paper feed error has occurred.

Check the paper paths for

 

error

 

obstructions, and then press

 

 

the Power button

to reset.

 

 

For more information, "Check

 

 

for a paper jam." on page 94.

 

 

 

 

Device Not

The attached device is not supported, or the

Disconnect the device, or

 

Supported.

PictBridge-enabled digital camera is not set to

check the USB mode setup.

 

Please

the correct USB mode.

Refer to the documentation

Disconnect

 

that came with your digital

 

 

 

camera for more information.

Communications

The printer is not communicating with the

• Disconnect and then

 

error message

computer.

reconnect the USB cable.

 

 

• Disconnect and then

 

reconnect the printer power cable.

• Restart the computer.

• Remove and reinstall the printer software. See "Removing and Reinstalling Software" on page 81.

98

Troubleshooting

Page 98
Image 98
Dell 964 owner manual Cartridge carrier Install the correct Color