Epson COLOR 850 Contacting Customer Support

Contacting Customer Support

If your printer is not operating properly and you cannot solve

your problem with the troubleshooting information in this

guide and online help, contact EPSON customer support

services for assistance.

We will be able to help you much more quickly if you are able

to give the exact information indicated below.

Serial number of your printer:

(The serial number label is on the back of the printer.)

Printer model:

Brand and model of your computer:

Printer software version:

(Click About on the printer driver’s Main menu.)

Windows version (95, 3.1, NT, etc.) you are using:

Version of software application s you normally use with

your printer:

For United Kingdom and the Republic of Ireland users

If you purchased your printer in the UK or the Republic of

Ireland, EPSON (UK) LTD provides a range of customer

services and technical support:

World Wide Web

Faxon EPSON Faxback

Bulletin Board Service

Customer and Warra nty Support

LEaster10 Ref. Guide

Rev.C

A5 size Chapter 9

1-07-98 DR, pass 2

9-40 Troubleshooting

Contents

Main Page Where to Find Information Color Ink Jet Printer Users Guide Declaration of Conformity ii Contents iv Page vi Easter10 Ref. Guide Page Safety Instructions Important Safety Instructions A few precautions 2 ENERGY STAR Compliance S Easter10 Ref. Guide For United Kingdom Users w 4 Use of options Safety information Warnings, Cautions, and Notes c Page Chapter 1 Getting to Know Your Printer Printer Parts and Control Panel Functions LEaster10 Ref. Guide 1-2 A5 size Chapter 1 1-07-98 DR, pass 2 Buttons X Lights P E System Requirements When using your printer with a PC 1-4 When using your printer with a Macintosh Applicable computer models (as of July 1, 1997) Environment Options and Consumable Products Options 1-6 Interface cards Interface cables Consumable products Ink cartridges EPSON special media 1-8 Chapter 2 Getting Started Unpacking the Printer 2-2 Choosing a Place for the Printer Using a printer stand Attaching the Paper Support 2-4 Plugging in the Printer Installing the Ink Cartridges 2-6 Page 2-8 Page X 2-10 E Connecting the Printer to Your PC 2-12 Installing the Printer Software in Your PC Installing in Windows 95 or Windows NT 4.0 2-14 Page Installing in Windows 95 (using plug-and-play) 2-16 Page 2-18 Installing in Windows 3.1 2-20 Using Your Printer on a Network With Windows 95 2-22 With Windows NT 4.0 2-24 Note for Windows NT 4.0 users Connecting the Printer to Your Macintosh Using the built-in serial interface 2-26 Using an optional EPSON interface card Installing the Printer Software in Your Macintosh 2-28 Page Installing the printer software 2-30 Assigning a name to the printer Using the Chooser to select your printer 2-32 Using the serial interface connection Page Using the AppleTalk connection Page Chapter 3 Starting to Print Loading Paper 3-2 Page 3-4 Printing With Windows 3-6 For Windows 95 and 3.1 users Printing With Macintosh 3-8 Page Page Chapter 4 Using the Printer Software for Windows Printer Software Accessing the Printer Software 4-2 From Windows applications From Windows 95 or Windows NT 4.0 From Windows 3.1 4-4 Making Changes to Printer Driver Settings Using the Automatic Setting Using the Predefined Settings 4-6 Page Customizing the Print Settings 4-8 Page Making the Media Type Setting 4-10 Page Modifying the Printout Style (Windows 95 & NT 4.0 only) Adjusting page orientation and minimizing the bottom margin 4-12 Fitting your document to the paper size Printing 2 or 4 pages on one sheet (Windows 95 only) Printing a watermark on your document 4-14 Using EPSON Printer Utilities EPSON Status Monitor 2 (for Windows 95 only) Nozzle Check 4-16 Head Cleaning Print Head Alignment Speed & Progress (for Windows 95 only) High Speed Copies Show Progress Meter 4-18 EPSON Printer Port DMA Transfer Checking Printer Status (for Windows 95 and 3.1 ) From Windows 95 (Progress Meter ) From Windows 3.1 (Despooler) 4-20 Understanding the EPSON Spool Manager From Windows 95 From Windows 3.1 Using EPSON Status Monitor 2 (for Windows 95 only) 4-22 Printer icon Printer Name Status Job Count Printer Status window 4-24 Making monitoring settings 4-26 Installing the Status Monitor 2 utility Getting Information Through Online Help Accessing help from your application 4-28 Accessing help from Windows 95 or NT 4.0 Accessing help from Windows 3.1 Using the Printer Software for Macintosh Printer Software Making Changes to Printer Driver Settings 5-2 Using the Automatic Setting Media Type 5-4 Ink Using the Predefined Settings Photo Text/Graph 5-6 PhotoEnhance2 Economy ColorSync Customizing the Print Settings 5-8 Page Page MicroWeave High Speed Flip Horizontal Finest Detail Color Adjustment 5-12 PhotoEnhance2 ColorSync 5-14 Page Saving your settings 5-16 Using your saved settings Changing the Paper Size Page Defining a Custom Paper Size Modifying the Printout Method and Style Fit to Page 5-20 Watermark Page Using EPSON Printer Utilities EPSON StatusMonitor Nozzle Check Head Cleaning 5-24 Print Head Alignment Configuration Controlling Background Printing 5-26 Chapter 6 Printing on Special Paper Loading Special Paper and Other Me dia 6-2 Page About special media cleaning sheets 6-4 Loading Envelopes Loading Transparencies 6-6 Chapter 7 Using Optional Interfaces Available Interfaces 7-2 Installing Optional Interfaces 7-4 Using the serial interface card (C82305 /C82306 ) Selecting the baud rate Handshake timing Error handling Page Chapter 8 Maintenance and Transportation Replacing an Ink Cartridge 8-2 Y X Y X 8-4 Page 8-6 Y X E Printing with an empty color ink cartridge 8-8 Cleaning the Printer Transporting the Printer 8-10 Chapter 9 Troubleshooting Diagnosing the Problem Error indicators 9-2 E S E S E Status Monitor 9-4 Self testing E 9-6 Hex dump mode X Problems and Solutions Power supply 9-8 The lights come on briefly but then go off and stay off. w The printer does not work and the control panel lights are off. Operation The P power light is on but nothing prints. Nothing prints and the control panel lights are on or flashing. The printer sounds like it is printing, but nothing prints. 9-10 The self test prints well, but nothing prints from an application program. A SC 850 (or SC 850 (AT))cannot be used error appears. (Macintosh only) Printing starts too high or too low on the page. 9-12 Color documents print out in black and white. Print speed is not what you expect. Something on the page is wrong or missing. 9-14 The New Hardware Found screen appears even though the printer software has already been installed. Y The print heads moved to the ink cartridge replacement position unexpectedly. X Paper handling Paper does not feed properly from the sheet feeder. E The printer loads more than one sheet at a time. Ejected paper is wrinkled. Paper does not eject fully. E Paper feed or paper jam problems occur frequently. 9-18 Printing quality The printed image has gaps or faint areas. The printed image is blurred. The printed image is smeared. 9-20 w White horizontal lines appear in the printed image. Printing quality is not what you expect. 9-22 Colors are different from what you expect. Colors are not very vibrant. 9-24 Dots are missing in printed characters or graphics. Photographic images look grainy or rough. The Status Monitor 2 window does not appear when you are using Windows 95. 9-26 When you clean the print heads using the Head Cleaning utility, the output quality does not improve. Increasing the Print Speed 9-28 The table below shows the factors related to print speed only. A5 size Chapt er 9 1-07-98 DR, pass 2 Using Speed & Progress (for Windows 95 only) High Speed Copies Enable EPSON Printer Port DMA transfer 9-30 Page Cleaning the Print Heads 9-32 For Windows users: 9-34 For Macintosh users: Aligning the Print Heads For Windows users: 9-36 For Macintosh users: Ink Cartridge Problems X Y 9-38 X Uninstalling Printer Software (for Windows 95 only) Contacting Customer Support For United Kingdom and the Republic of Ireland users 9-40 World Wide Web Faxon EPSON Bulletin Board Service for latest drivers and utilities Customer and Warranty Su pport 9-42 Pre Sales Enquiry Desk For Australian users EPSON FAXBACK EPSON Bulletin Board System Internet URL http://www.epson.com.au Your Dealer 9-44 EPSON Helpdesk For Singapore users For Hong Kong users Internet home page Electronic bulletin board system Technical Support Hotline For Philippines users 9-46 Appendix A Using the Printer with DOS Installing the Printer Software for DOS Progra ms A-2 Changing the Print Settings Using the Printer with DOS A-3 Using the default settings Print direction A-4 Font Pitch Auto I/F wait time Software Using the Printer with DOS A-5 Auto CR Page Changing the default settings S X B Y A Selecting fonts A-8 Note: Scalable fonts Using the Printer with DOS A-9 Cleaning the Print Heads Y A-10 Y X Aligning the Print Heads Using the print head alignment utility Using the Printer with DOS A-11 Using the printers control panel buttons Y A-12 X E Y Using Power-On Functions E Y X Y Page Appendix B Tips for Color Printing Basics of Color Properties of color B-2 Synchronizing monitor colors and printer colors Tips for Color Printing B- 3 Process of color printing Dithering B-4 Error diffusion Image Resolution and Image Size Tips for Color Printing B- 5 B-6 Basics of Color Documents Know WHO your readers are and WHAT your purpose is Tips for Color Printing B- 7 Know WHEN to use color Decide WHERE color will most benefit your document Know WHY you are using color Know HOW to select colors B-8 Appendix C Specifications Technical Specifications Printing C-2 Page Paper C-4 Specifications C-5 C-6 Ink cartridges Specifications C-7 Mechanical C-8 Electrical Environmental Specifications C-9 Safety approvals Interface Specifications C-10 Parallel interface Foward channel Reverse channel Serial interface Specifications C-11 Optional interface Initialization Hardware initialization C-12 Software initialization Default settings Specifications C-13 Command List ESC/P 2 control codes C-14 IBM X24E emulation control codes Specifications C-15 Character Tables PC437 (U.S./Standard Europe) C-16 Page Page Page Page Page Page Page Page International character sets Specifications C-25 Page Glossary Glossary 1 2 Glossary 3 4 Glossary 5 6 Index A IN-1 P E D E IN-2 F G S IN-3 I A B N O IN-4 P Q R IN-5 S T IN-6 U W