Chapter 8 Troubleshooting
Error Status
■Computer connection issues
Item | Findings |
|
|
Operating system version (Windows)
Error message
Interface | Example: USB interface |
Interface controller
■Paper feeding issues
Item | Findings |
|
|
Paper type
Main purpose of use
Date of last cleaning
Date of consumable replacement
Operator panel status
■Image quality issues
Item | Findings |
|
|
Scanner driver and |
|
version |
|
|
|
Interface controller |
|
|
|
Operating system |
|
version (Windows) |
|
|
|
Application | Example: ScandAll PRO, Adobe Acrobat |
|
|
Scanning side(s) | Example: front, back, both |
|
|
Resolution | Example: 600 dpi, 75 dpi |
|
|
Image mode | Example: color, grayscale, black & white |
|
|
■Other
Item | Findings |
|
|
Can you send the output image and a photo that shows the paper condition by
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