Fujitsu V6.00 manual Mail forwarding to the service provider, Activating mail forwarding

Mail forwarding to the service provider

4.5Mail forwarding to the service provider

The Event Manager allows you to automatically forward alarms to the service provider by e-mail.

If mail forwarding to the service provider is activated, the service provider is notified by e-mail whenever certain traps occur. The group of traps that trigger a mail is defined by the service provider and can only be changed by them.

Activating mail forwarding

You activate mail forwarding to the service provider in the Alarm Rules – Assign Destinations screen by selecting the alarm group Automatic Service Mail in this screen.

If you click the Edit button you can make the necessary settings for mail forwarding to the service provider in the Mail Settings window.

The input fields in the Mail Settings window have the following meanings:

Name	Meaning
Mail To	E-mail address of the Service Center
Cc	The e-mail address to which a copy of the service mail is to
	be sent (optional)
Identnumber	Unique ID number of the server
	This number must be agreed with the service
	Iprovider.
Name	Name of the server administrator
Phone	Telephone number of the server administrator
E-mail Address	E-mail address to be used by the Service Center for
(optional)	feedback (optional).
Country ID	Two-letter ISO code for the country (optional)
(optional)	(e.g. DE for Germany).
Customer ID	Customer code (optional)
(optional)	The customer code must be agreed with the provider.

Table 8: Input fields in the Service Mail Settings window

64 ServerView Event Manager