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•Jams behind the tray area—Locate the jam on the bottom surface of the tray housing. You may have to reach far under the printer to locate the jam, as shown in the following illustration. Pull the jam straight out.

3Align the tray, and insert it.

4Push the release button, and gently lower the front door.

CAUTION—HOT SURFACE: To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

Clearing jams

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Contents

Users Guide MayPage Contents Printing Copying Scanning Faxing Sending a fax 122 Clearing jams 170 148160 173 191 193 205 Safety info rm ation Checking the box contents Learn in g about the printer Printer configurations Basic modelPage Fully configured model Understanding the printer control panel Description Control panel item Description Printer control panel item DescriptionBack Getting the printer ready to fax Choosing a fax connection Benefits Using an RJ11 adapterEquipment Country/region United Kingdom Italy Ireland Sweden Finland FAX Czech Republic Russia Belgium Country/region Saudi Arabia Israel United Arab EmiratesEgypt Poland Bulgaria Australia Spain South Africa Turkey Country/region Connecting directly to a telephone wall jack Connecting to a telephone Remove the protective plug from the EXT port of the printer Connecting to an answering machine Connecting to a computer with a modem Setting the outgoing fax name and number Select Setting the country codeIf you live France United States Brazil Learning about the printer Setting the date Setting the time Understanding Express Scan Manager Understanding the fax and scan softwareUnderstanding Address Book Editor Installing o ption s Installing a 550-sheet drawer Securing the 550-sheet drawer to the printer Align the tray, and insert it Installing options Installing a multi-protocol network card Page Installing a memory card Page Page Attaching cables Ethernet port USB symbol USB port Installing options Load in g pape r a nd s p ecialty med ia Loading Tray 1 MPTPage Loading Tray 2 and Tray Page Setting the Paper Type Linking traysPage Paper guidelines Paper characteristicsPap er and specialty m edia g uide Selecting preprinted forms and letterhead Top Using letterheadUsing recycled paper Using envelopes Using labels Using card stock Storing paper Supported paper sizes, types, and weights Supported paper sizes Paper Card stock Transparencies Paper labels Envelopes Supported paper typesPaper type Multipurpose feeder Tray Supported paper weightsPaper capacities Multipurpose feeder Tray 1 MPT Paper type Multipurpose feeder Tray Envelopes Prin ting Installing printer softwarePrinting the configuration Printing a document from Windows Understanding Secure Print Using Secure printingPrinting the demo Printing Secure Print jobs from the printer control panel Canceling a print job from the printer control panel Using Proof printingCanceling a print job Understanding Proof Print Canceling a print job from Mac OS Canceling a print job from the Windows taskbarCanceling a print job from the Windows desktop Automatic Document Feeder ADF Cop yingMaking a copy Scanner glass Collating copies Customizing copy settingsSelecting a paper tray for copies Collated Reducing or enlarging copies Selecting the type of document being copied Making a copy lighter or darker Adjusting copy qualityAdjusting the sharpness of a copy Adjusting the color saturation of a copy Adjusting the auto exposure of copies Copying multiple pages onto a single sheet Up settingCentering an image on a Repeating images on a sheet Poster setting DescriptionPrinting a poster Canceling a copy job Setting the copy margins Scanning a document using the computer Scan ning Scanning text for editing Customizing scan settings using the computerScanning documents directly to other applications Advanced tab Options General tabOptions Channels Scanning to a computer Canceling a scan jobScanning clear images from magazines or newspapers Sharing a folder in Windows Creating a computer address using Address Book Editor Click Computer SMB Click Computer Settings Wizard Click Address Book Creating a computer address using the Embedded Web ServerSetting up scanning to a computer Macintosh Mac OS X version Select Share files and folders using SMBSelect Enable Accounts Click Ethernet Scanning to a computer over the network Creating an FTP address using Address Book EditorScanning to an FTP server Click Server FTP Creating an FTP address using the Embedded Web Server Scanning to an FTP address Mail setting Description Setting up the Smtp serverCreating an e-mail address using Address Book Editor Scanning to e-mail Creating an e-mail address using the Embedded Web Server Creating an e-mail group using the Embedded Web Server Adjusting the auto exposure of scanned images Scanning to an e-mail address Adjusting the scan resolution Adjusting the color saturation of a scanned imageAdjusting the image compression of a scanned image Adjusting the sharpness of a scanned image Changing the scan destination Selecting the size of the document being scannedChanging the maximum e-mail size of a scanned image Changing the Tiff format for a scanned image Making a scanned image lighter or darker Setting the scan color modeSelecting the type of document being scanned Customizing the scan settings when scanning to e-mail Customizing the scan settings for an individual scan jobSetting the scanned image file type Customizing the scan settings when scanning to a computer Faxing Sending a fax using the ADFSending a fax using the scanner glass Sending a fax Sending a broadcast fax Inserting a pause in a fax number Creating a fax number entry using the Embedded Web Server Setting up the Address Book for faxingCreating a fax number entry using Address Book Editor Click Group Membership Creating a fax number entry using the printer control panel Creating a fax group using Address Book Editor Creating a fax group using the Embedded Web Server Creating a fax group using the printer control panel Fax receive mode Canceling a fax jobSetting the fax receive mode Receiving a fax Printing secure faxes Adjusting fax activity report settingsEnabling secure faxes Enabling Color Fax Printing fax reportsSending a fax at a specified time Limiting access to fax and scan operations Limiting who can send faxes to the printer Adjusting the volume Customizing dial settingsSetting the dialing mode Setting up to fax while behind a PBX Selecting the type of document being faxed Setting the time delay before receiving a fax automaticallyAdjusting the fax resolution Making a fax lighter or darker Customizing the fax settings for an individual fax jobSetting the delayed start time Understanding jam messages and locations Clearing jamsAvoiding jams Jam message Area name Clearing Tray 1 MPT jams 100 101 102 103 Clearing Tray 2 jams 104 105 106 107 108 Clearing Tray 3 jams 109 110 111 112 Clearing jams in the fuser 113 114 115 Clearing jams in the duplex unit 116 117 118 Clearing jams in the ADF 119 120 121 Und ersta ndin g print e r men us Default Settings MenuCopy Defaults menu Menus list 123 Menu item 124 Scan Defaults menu 125 126 127 Fax Defaults menuDelayed Start Image Compression 128 Tray Settings menuTray 1 MPT menu 129 Tray 2 menuTray 3 menu Display Popup Information Pages menu 130 Address Book menu Admin MenuBilling Meters menu 131 Print Language menu 132 PostScript 133PCL Ethernet Network Settings menu134 IP Filter 135Protocol Initialize NVM Fax Settings menu Parallel Settings menuUSB Settings menu 136 137 138 139 System Settings menu 140 141 Alert Tone 142 Time-Out 143 Maintenance menu 144 Secure Settings menu 145 146 Admin Reports menuScan to Email menu Panel Language Menu 147 List of status and error messages Und ersta ndin g print e r message s Duplexer Error Crum ErrorDisabled Func Email Error, Invalid POP3 Server Fan Motor Error Email Login Error, POP3 Login FailedEmail Login Error, Smtp Login Failed Fuser Crum Error, Reseat Fuser Insert Fuser, Restart Printer Hard Drive FullInsert color Insert Transfer Unit Jam at Exit, Open Door a Invalid UserJam at Duplexer Jam at Reg. Roll, Open Door a MCU Nvram Error Login ErrorMCU Firmware Error Network Scan Error, Connection Timeout Network Scan Error, File Name Exists Network Scan Error, Directory Not FoundNetwork Scan Error, Email Server Full Network Scan Error, Invalid SMB/FTP Server NV RAM Error Network Scan Error, Smtp Connection FailedNon-Genuine Toner Installed PCL Error Replace color Print Cartridge RAM ErrorRemove Tape, color Cartridge Replace color Print Cartridge Soon Replace Transfer Unit Soon Scan ErrorScanner Lamp Error Restart Printer 158 Tray x is Missing Smtp Server ErrorSelect Function Wrong Paper Type Main taining th e prin t er Cleaning the printerCleaning the exterior of the printer Storing supplies Ordering print cartridges Cleaning the scanner glassOrdering supplies 161 Ordering a transfer belt Moving the printerOrdering a fuser Before moving the printer Locking the scanner 163 Removing the printer from the 550-sheet drawer 164 165 166 167 Setting the printer up in a new locationMoving the printer to another location Adjusting the color registration manually Adjusting the color registrationAdjusting the color registration automatically 168 169 Adm inistra tiv e support Locking the administrator menusAdjusting Power Saver 170 171 Setting the Auto ResetUsing the Embedded Web Server Click Properties Click Mail Alerts Creating e-mail alerts172 Online customer support Checking an unresponsive printer Solving printing problemsTroublesho oting Printer control panel display is blank Tray linking does not work Jobs do not printJob takes longer than expected to print 174 Copier does not respond Solving copy problemsUnexpected page breaks occur Scanner unit does not close 176 Is the Toner LOW? Scanner does not respond Solving scan problemsPartial document or photo copies Scan was not successful 178 Scanning takes too long or freezes the computerPoor scanned image quality Cannot scan from a computer Solving fax problemsPartial document or photo scans Cannot send or receive a fax 180 Check the Telephone Wall Jack 181 Can send but not receive faxesCan receive but not send faxes 182 Solving option problemsReceived fax has poor print quality Paper frequently jams Solving paper feed problemsDrawers Paper jam message remains after jam is cleared Color misregistration Solving print quality problemsRepeating defects 184 Light colored line, white line, or incorrectly colored line 185 186 Streaked vertical linesPrint is too light 187 Print irregularitiesPrint is too dark Incorrect margins Transparency print quality is poorUneven print density Skewed print 189 Blank pagesClipped images Toner specks Solid color pagesPaper curl 190 Toner rubs off FAQ about color printingWhat is RGB color? 191 Contacting Customer Support 192 Lexmark International, Inc. All rights reserved Edition notice193 194 TrademarksIndustry Canada compliance statement 195 Avis de conformité aux normes de l’industrie du CanadaEuropean Community EC directives conformity Meter average sound pressure, dBA Noise emission levels196 197 198 New Zealand Telecom equipment notice 199 Utilisation de ce produit en Suisse Using this product in SwitzerlandSouth Africa telecommunications notice Verwendung dieses Produkts in der Schweiz Laser advisory label Power consumptionLaser notice 201 Statement of Limited Warranty 202 Limited warranty service 203 204 Limitation of liability Numerics SymbolsIndex 205 Number 27 setting the time 206 207 208 209 Partial document or photo scans Tray 3 129 troubleshooting 210

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