Jobs do not print, Tray linking does not work, 174 | Lexmark 560n

Jobs do not print

These are possible solutions. Try one or more of the following:

MAKE SURE THE PRINTER IS READY TO PRINT

Make sure Select Function appears on the display or the Wake Up light is on before sending a job to print. Press Wake Up to return the printer to Select Function.

CHECK TO SEE IF THE PAPER TRAY IS EMPTY

Load paper in the tray.

MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED

•Verify that you are using the correct printer software.

•If you are using a USB port, make sure you are running Windows 98/ME, Windows 2000, Windows XP, or Windows Server 2003 and using Windows 98/ME, Windows 2000, Windows XP, or Windows Server 2003 compatible printer software.

MAKE SURE YOU ARE USING A RECOMMENDED USB, PARALLEL, OR ETHERNET CABLE

For more information, see the supplies section of the User's Guide, or contact the place where you bought the printer.

MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED

Check the cable connections to the printer and print server to make sure they are secure.

For more information, see the setup documentation that came with the printer.

Job takes longer than expected to print

The job is too complex.

Reduce the complexity of your print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job.

Tray linking does not work

Make sure to do all of the following:

•Load both Tray 2 and Tray 3 with the same paper size and type.

•From Print Properties, change the Paper source to Auto select.

•Set Tray Switching to Nearest Size:

1From the printer control panel, press System.

2Press or repeatedly until Admin Menu appears, and then press OK.

3Press or repeatedly until System Settings appears, and then press OK.

4Press or repeatedly until Tray Switching appears, and then press OK.

Troubleshooting

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Lexmark 560n manual Jobs do not print, Job takes longer than expected to print, Tray linking does not work, 174

Contents

Users Guide MayPage Contents Printing Copying Scanning Faxing Sending a fax 122 Clearing jams 170 148160 173 191 193 205 Safety info rm ation Checking the box contents Learn in g about the printer Printer configurations Basic modelPage Fully configured model Understanding the printer control panel Description Printer control panel item Description BackControl panel item Description Getting the printer ready to fax Choosing a fax connection Benefits Using an RJ11 adapterEquipment Country/region United Kingdom Italy Ireland Sweden Finland FAX Czech Republic Russia Belgium Country/region Saudi Arabia Israel United Arab EmiratesEgypt Poland Bulgaria Australia Spain South Africa Turkey Country/region Connecting directly to a telephone wall jack Connecting to a telephone Remove the protective plug from the EXT port of the printer Connecting to an answering machine Connecting to a computer with a modem Setting the outgoing fax name and number Setting the country code If you liveSelect France United States Brazil Learning about the printer Setting the date Setting the time Understanding the fax and scan software Understanding Address Book EditorUnderstanding Express Scan Manager Installing o ption s Installing a 550-sheet drawer Securing the 550-sheet drawer to the printer Align the tray, and insert it Installing options Installing a multi-protocol network card Page Installing a memory card Page Page Attaching cables Ethernet port USB symbol USB port Installing options Load in g pape r a nd s p ecialty med ia Loading Tray 1 MPTPage Loading Tray 2 and Tray Page Setting the Paper Type Linking traysPage Paper characteristics Pap er and specialty m edia g uidePaper guidelines Selecting preprinted forms and letterhead Using letterhead Using recycled paperTop Using envelopes Using labels Using card stock Storing paper Supported paper sizes, types, and weights Supported paper sizes Paper Card stock Transparencies Paper labels Envelopes Supported paper typesPaper type Multipurpose feeder Tray Supported paper weightsPaper capacities Multipurpose feeder Tray 1 MPT Paper type Multipurpose feeder Tray Envelopes Prin ting Installing printer softwarePrinting the configuration Printing a document from Windows Understanding Secure Print Using Secure printingPrinting the demo Printing Secure Print jobs from the printer control panel Canceling a print job from the printer control panel Using Proof printingCanceling a print job Understanding Proof Print Canceling a print job from the Windows taskbar Canceling a print job from the Windows desktopCanceling a print job from Mac OS Automatic Document Feeder ADF Cop yingMaking a copy Scanner glass Collating copies Customizing copy settingsSelecting a paper tray for copies Collated Reducing or enlarging copies Selecting the type of document being copied Adjusting copy quality Adjusting the sharpness of a copyMaking a copy lighter or darker Adjusting the color saturation of a copy Adjusting the auto exposure of copies Up setting Centering an image on aCopying multiple pages onto a single sheet Poster setting Description Printing a posterRepeating images on a sheet Canceling a copy job Setting the copy margins Scanning a document using the computer Scan ning Customizing scan settings using the computer Scanning documents directly to other applicationsScanning text for editing Advanced tab Options General tabOptions Channels Scanning to a computer Canceling a scan jobScanning clear images from magazines or newspapers Sharing a folder in Windows Creating a computer address using Address Book Editor Click Computer SMB Click Computer Settings Wizard Creating a computer address using the Embedded Web Server Setting up scanning to a computer MacintoshClick Address Book Mac OS X version Select Share files and folders using SMBSelect Enable Accounts Click Ethernet Scanning to a computer over the network Creating an FTP address using Address Book EditorScanning to an FTP server Click Server FTP Creating an FTP address using the Embedded Web Server Scanning to an FTP address Mail setting Description Setting up the Smtp serverCreating an e-mail address using Address Book Editor Scanning to e-mail Creating an e-mail address using the Embedded Web Server Creating an e-mail group using the Embedded Web Server Adjusting the auto exposure of scanned images Scanning to an e-mail address Adjusting the scan resolution Adjusting the color saturation of a scanned imageAdjusting the image compression of a scanned image Adjusting the sharpness of a scanned image Changing the scan destination Selecting the size of the document being scannedChanging the maximum e-mail size of a scanned image Changing the Tiff format for a scanned image Setting the scan color mode Selecting the type of document being scannedMaking a scanned image lighter or darker Customizing the scan settings when scanning to e-mail Customizing the scan settings for an individual scan jobSetting the scanned image file type Customizing the scan settings when scanning to a computer Faxing Sending a fax using the ADFSending a fax using the scanner glass Sending a fax Sending a broadcast fax Inserting a pause in a fax number Creating a fax number entry using the Embedded Web Server Setting up the Address Book for faxingCreating a fax number entry using Address Book Editor Click Group Membership Creating a fax number entry using the printer control panel Creating a fax group using Address Book Editor Creating a fax group using the Embedded Web Server Creating a fax group using the printer control panel Fax receive mode Canceling a fax jobSetting the fax receive mode Receiving a fax Adjusting fax activity report settings Enabling secure faxesPrinting secure faxes Printing fax reports Sending a fax at a specified timeEnabling Color Fax Limiting access to fax and scan operations Limiting who can send faxes to the printer Adjusting the volume Customizing dial settingsSetting the dialing mode Setting up to fax while behind a PBX Setting the time delay before receiving a fax automatically Adjusting the fax resolutionSelecting the type of document being faxed Customizing the fax settings for an individual fax job Setting the delayed start timeMaking a fax lighter or darker Clearing jams Avoiding jamsUnderstanding jam messages and locations Jam message Area name Clearing Tray 1 MPT jams 100 101 102 103 Clearing Tray 2 jams 104 105 106 107 108 Clearing Tray 3 jams 109 110 111 112 Clearing jams in the fuser 113 114 115 Clearing jams in the duplex unit 116 117 118 Clearing jams in the ADF 119 120 121 Und ersta ndin g print e r men us Default Settings MenuCopy Defaults menu Menus list 123 Menu item 124 Scan Defaults menu 125 126 127 Fax Defaults menuDelayed Start Image Compression Tray Settings menu Tray 1 MPT menu128 129 Tray 2 menuTray 3 menu Display Popup Information Pages menu 130 Address Book menu Admin MenuBilling Meters menu 131 Print Language menu 132 133 PCLPostScript Network Settings menu 134Ethernet IP Filter 135Protocol Initialize NVM Fax Settings menu Parallel Settings menuUSB Settings menu 136 137 138 139 System Settings menu 140 141 Alert Tone 142 Time-Out 143 Maintenance menu 144 Secure Settings menu 145 Admin Reports menu Scan to Email menu146 Panel Language Menu 147 List of status and error messages Und ersta ndin g print e r message s Duplexer Error Crum ErrorDisabled Func Email Error, Invalid POP3 Server Fan Motor Error Email Login Error, POP3 Login FailedEmail Login Error, Smtp Login Failed Fuser Crum Error, Reseat Fuser Insert Fuser, Restart Printer Hard Drive FullInsert color Insert Transfer Unit Jam at Exit, Open Door a Invalid UserJam at Duplexer Jam at Reg. Roll, Open Door a MCU Nvram Error Login ErrorMCU Firmware Error Network Scan Error, Connection Timeout Network Scan Error, File Name Exists Network Scan Error, Directory Not FoundNetwork Scan Error, Email Server Full Network Scan Error, Invalid SMB/FTP Server NV RAM Error Network Scan Error, Smtp Connection FailedNon-Genuine Toner Installed PCL Error Replace color Print Cartridge RAM ErrorRemove Tape, color Cartridge Replace color Print Cartridge Soon Replace Transfer Unit Soon Scan ErrorScanner Lamp Error Restart Printer 158 Tray x is Missing Smtp Server ErrorSelect Function Wrong Paper Type Main taining th e prin t er Cleaning the printerCleaning the exterior of the printer Storing supplies Ordering print cartridges Cleaning the scanner glassOrdering supplies 161 Ordering a transfer belt Moving the printerOrdering a fuser Before moving the printer Locking the scanner 163 Removing the printer from the 550-sheet drawer 164 165 166 Setting the printer up in a new location Moving the printer to another location167 Adjusting the color registration manually Adjusting the color registrationAdjusting the color registration automatically 168 169 Adm inistra tiv e support Locking the administrator menusAdjusting Power Saver 170 Setting the Auto Reset Using the Embedded Web Server171 Creating e-mail alerts 172Click Properties Click Mail Alerts Online customer support Checking an unresponsive printer Solving printing problemsTroublesho oting Printer control panel display is blank Tray linking does not work Jobs do not printJob takes longer than expected to print 174 Copier does not respond Solving copy problemsUnexpected page breaks occur Scanner unit does not close 176 Is the Toner LOW? Scanner does not respond Solving scan problemsPartial document or photo copies Scan was not successful Scanning takes too long or freezes the computer Poor scanned image quality178 Cannot scan from a computer Solving fax problemsPartial document or photo scans Cannot send or receive a fax 180 Check the Telephone Wall Jack Can send but not receive faxes Can receive but not send faxes181 Solving option problems Received fax has poor print quality182 Paper frequently jams Solving paper feed problemsDrawers Paper jam message remains after jam is cleared Color misregistration Solving print quality problemsRepeating defects 184 Light colored line, white line, or incorrectly colored line 185 Streaked vertical lines Print is too light186 Print irregularities Print is too dark187 Incorrect margins Transparency print quality is poorUneven print density Skewed print Blank pages Clipped images189 Toner specks Solid color pagesPaper curl 190 Toner rubs off FAQ about color printingWhat is RGB color? 191 Contacting Customer Support 192 Edition notice 193Lexmark International, Inc. All rights reserved Trademarks Industry Canada compliance statement194 Avis de conformité aux normes de l’industrie du Canada European Community EC directives conformity195 Noise emission levels 196Meter average sound pressure, dBA 197 198 New Zealand Telecom equipment notice 199 Utilisation de ce produit en Suisse Using this product in SwitzerlandSouth Africa telecommunications notice Verwendung dieses Produkts in der Schweiz Laser advisory label Power consumptionLaser notice 201 Statement of Limited Warranty 202 Limited warranty service 203 204 Limitation of liability Numerics SymbolsIndex 205 Number 27 setting the time 206 207 208 209 Partial document or photo scans Tray 3 129 troubleshooting 210