Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark 560n Solving fax problems, Partial document or photo scans, Cannot scan from a computer

Models: 560n

1 210

Download 210 pages 25.3 Kb

Page 179

Partial document or photo scans

These are possible solutions. Try one or more of the following:

CHECK THE DOCUMENT PLACEMENT

Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.

CHECK THE PAPER SIZE SETTING

Make sure the Paper Size setting matches the paper loaded in the tray.

Cannot scan from a computer

These are possible solutions. Try one or more of the following:

ARE THERE ANY ERROR MESSAGES ON THE DISPLAY?

Clear any error messages.

CHECK THE POWER

Make sure the printer is plugged in, the power is on, and Select Function appears.

CHECK THE CABLE CONNECTIONS

Make sure the network, parallel, or USB cable is securely connected to the computer and the printer.

Solving fax problems

Cannot send or receive a fax

These are possible solutions. Try one or more of the following:

ARE THERE ANY ERROR MESSAGES ON THE DISPLAY?

Clear any error messages.

CHECK THE POWER

Make sure the printer is plugged in, the power is on, and Select Function appears.

CHECK THE PRINTER CONNECTIONS

Make sure the cable connections for the following hardware are secure, if applicable:

•Telephone

•Handset

•Answering machine

Troubleshooting

179

Image 179

Lexmark 560n manual Solving fax problems, Partial document or photo scans, Cannot scan from a computer, 179

Contents

May Users GuidePage Contents Copying PrintingScanning Sending a fax FaxingClearing jams 122173 148160 170191 205 193Safety info rm ation Learn in g about the printer Checking the box contentsBasic model Printer configurationsPage Fully configured model Description Understanding the printer control panelControl panel item Description Printer control panel item DescriptionBack Choosing a fax connection Getting the printer ready to faxCountry/region United Kingdom Italy Ireland Sweden Finland Using an RJ11 adapterEquipment BenefitsFAX Australia Spain South Africa Turkey Country/region Saudi Arabia Israel United Arab EmiratesEgypt Poland Bulgaria Czech Republic Russia BelgiumCountry/region Connecting to a telephone Connecting directly to a telephone wall jackRemove the protective plug from the EXT port of the printer Connecting to an answering machine Connecting to a computer with a modem Setting the outgoing fax name and number Select Setting the country codeIf you live France United States Brazil Learning about the printer Setting the time Setting the dateUnderstanding Express Scan Manager Understanding the fax and scan softwareUnderstanding Address Book Editor Installing a 550-sheet drawer Installing o ption sSecuring the 550-sheet drawer to the printer Align the tray, and insert it Installing options Installing a multi-protocol network card Page Installing a memory card Page Page Attaching cables Ethernet port USB symbol USB port Installing options Loading Tray 1 MPT Load in g pape r a nd s p ecialty med iaPage Loading Tray 2 and Tray Page Linking trays Setting the Paper TypePage Paper guidelines Paper characteristicsPap er and specialty m edia g uide Selecting preprinted forms and letterhead Top Using letterheadUsing recycled paper Using envelopes Using labels Storing paper Using card stockSupported paper sizes Supported paper sizes, types, and weightsMultipurpose feeder Supported paper typesPaper type Paper Card stock Transparencies Paper labels EnvelopesMultipurpose feeder Tray 1 MPT Supported paper weightsPaper capacities TrayEnvelopes Paper type Multipurpose feeder TrayPrinting a document from Windows Installing printer softwarePrinting the configuration Prin tingPrinting Secure Print jobs from the printer control panel Using Secure printingPrinting the demo Understanding Secure PrintUnderstanding Proof Print Using Proof printingCanceling a print job Canceling a print job from the printer control panelCanceling a print job from Mac OS Canceling a print job from the Windows taskbarCanceling a print job from the Windows desktop Scanner glass Cop yingMaking a copy Automatic Document Feeder ADFCollated Customizing copy settingsSelecting a paper tray for copies Collating copiesSelecting the type of document being copied Reducing or enlarging copiesMaking a copy lighter or darker Adjusting copy qualityAdjusting the sharpness of a copy Adjusting the auto exposure of copies Adjusting the color saturation of a copyCopying multiple pages onto a single sheet Up settingCentering an image on a Repeating images on a sheet Poster setting DescriptionPrinting a poster Setting the copy margins Canceling a copy jobScan ning Scanning a document using the computerScanning text for editing Customizing scan settings using the computerScanning documents directly to other applications Channels General tabOptions Advanced tab OptionsSharing a folder in Windows Canceling a scan jobScanning clear images from magazines or newspapers Scanning to a computerClick Computer SMB Click Computer Settings Wizard Creating a computer address using Address Book EditorClick Address Book Creating a computer address using the Embedded Web ServerSetting up scanning to a computer Macintosh Click Ethernet Select Share files and folders using SMBSelect Enable Accounts Mac OS X versionClick Server FTP Creating an FTP address using Address Book EditorScanning to an FTP server Scanning to a computer over the networkScanning to an FTP address Creating an FTP address using the Embedded Web ServerScanning to e-mail Setting up the Smtp serverCreating an e-mail address using Address Book Editor Mail setting DescriptionCreating an e-mail group using the Embedded Web Server Creating an e-mail address using the Embedded Web ServerScanning to an e-mail address Adjusting the auto exposure of scanned imagesAdjusting the sharpness of a scanned image Adjusting the color saturation of a scanned imageAdjusting the image compression of a scanned image Adjusting the scan resolutionChanging the Tiff format for a scanned image Selecting the size of the document being scannedChanging the maximum e-mail size of a scanned image Changing the scan destinationMaking a scanned image lighter or darker Setting the scan color modeSelecting the type of document being scanned Customizing the scan settings when scanning to a computer Customizing the scan settings for an individual scan jobSetting the scanned image file type Customizing the scan settings when scanning to e-mailSending a fax Sending a fax using the ADFSending a fax using the scanner glass FaxingInserting a pause in a fax number Sending a broadcast faxClick Group Membership Setting up the Address Book for faxingCreating a fax number entry using Address Book Editor Creating a fax number entry using the Embedded Web ServerCreating a fax group using Address Book Editor Creating a fax number entry using the printer control panelCreating a fax group using the printer control panel Creating a fax group using the Embedded Web ServerReceiving a fax Canceling a fax jobSetting the fax receive mode Fax receive modePrinting secure faxes Adjusting fax activity report settingsEnabling secure faxes Enabling Color Fax Printing fax reportsSending a fax at a specified time Limiting who can send faxes to the printer Limiting access to fax and scan operationsSetting up to fax while behind a PBX Customizing dial settingsSetting the dialing mode Adjusting the volumeSelecting the type of document being faxed Setting the time delay before receiving a fax automaticallyAdjusting the fax resolution Making a fax lighter or darker Customizing the fax settings for an individual fax jobSetting the delayed start time Understanding jam messages and locations Clearing jamsAvoiding jams Area name Jam message100 Clearing Tray 1 MPT jams101 102 103 104 Clearing Tray 2 jams105 106 107 108 109 Clearing Tray 3 jams110 111 112 113 Clearing jams in the fuser114 115 116 Clearing jams in the duplex unit117 118 119 Clearing jams in the ADF120 121 Menus list Default Settings MenuCopy Defaults menu Und ersta ndin g print e r men usMenu item 123124 125 Scan Defaults menu126 Image Compression Fax Defaults menuDelayed Start 127128 Tray Settings menuTray 1 MPT menu Display Popup Tray 2 menuTray 3 menu 129130 Information Pages menu131 Admin MenuBilling Meters menu Address Book menu132 Print Language menuPostScript 133PCL Ethernet Network Settings menu134 Initialize NVM 135Protocol IP Filter136 Parallel Settings menuUSB Settings menu Fax Settings menu137 138 139 140 System Settings menuAlert Tone 141Time-Out 142143 144 Maintenance menu145 Secure Settings menu146 Admin Reports menuScan to Email menu 147 Panel Language MenuUnd ersta ndin g print e r message s List of status and error messagesEmail Error, Invalid POP3 Server Crum ErrorDisabled Func Duplexer ErrorFuser Crum Error, Reseat Fuser Email Login Error, POP3 Login FailedEmail Login Error, Smtp Login Failed Fan Motor ErrorInsert Transfer Unit Hard Drive FullInsert color Insert Fuser, Restart PrinterJam at Reg. Roll, Open Door a Invalid UserJam at Duplexer Jam at Exit, Open Door aNetwork Scan Error, Connection Timeout Login ErrorMCU Firmware Error MCU Nvram ErrorNetwork Scan Error, Invalid SMB/FTP Server Network Scan Error, Directory Not FoundNetwork Scan Error, Email Server Full Network Scan Error, File Name ExistsPCL Error Network Scan Error, Smtp Connection FailedNon-Genuine Toner Installed NV RAM ErrorReplace color Print Cartridge Soon RAM ErrorRemove Tape, color Cartridge Replace color Print CartridgeRestart Printer Scan ErrorScanner Lamp Error Replace Transfer Unit Soon158 Wrong Paper Type Smtp Server ErrorSelect Function Tray x is MissingStoring supplies Cleaning the printerCleaning the exterior of the printer Main taining th e prin t er161 Cleaning the scanner glassOrdering supplies Ordering print cartridgesBefore moving the printer Moving the printerOrdering a fuser Ordering a transfer belt163 Locking the scanner164 Removing the printer from the 550-sheet drawer165 166 167 Setting the printer up in a new locationMoving the printer to another location 168 Adjusting the color registrationAdjusting the color registration automatically Adjusting the color registration manually169 170 Locking the administrator menusAdjusting Power Saver Adm inistra tiv e support171 Setting the Auto ResetUsing the Embedded Web Server Click Properties Click Mail Alerts Creating e-mail alerts172 Printer control panel display is blank Solving printing problemsTroublesho oting Online customer support Checking an unresponsive printer174 Jobs do not printJob takes longer than expected to print Tray linking does not workScanner unit does not close Solving copy problemsUnexpected page breaks occur Copier does not respondIs the Toner LOW? 176Scan was not successful Solving scan problemsPartial document or photo copies Scanner does not respond178 Scanning takes too long or freezes the computerPoor scanned image quality Cannot send or receive a fax Solving fax problemsPartial document or photo scans Cannot scan from a computerCheck the Telephone Wall Jack 180181 Can send but not receive faxesCan receive but not send faxes 182 Solving option problemsReceived fax has poor print quality Paper jam message remains after jam is cleared Solving paper feed problemsDrawers Paper frequently jams184 Solving print quality problemsRepeating defects Color misregistration185 Light colored line, white line, or incorrectly colored line186 Streaked vertical linesPrint is too light 187 Print irregularitiesPrint is too dark Skewed print Transparency print quality is poorUneven print density Incorrect margins189 Blank pagesClipped images 190 Solid color pagesPaper curl Toner specks191 FAQ about color printingWhat is RGB color? Toner rubs off192 Contacting Customer SupportLexmark International, Inc. All rights reserved Edition notice193 194 TrademarksIndustry Canada compliance statement 195 Avis de conformité aux normes de l’industrie du CanadaEuropean Community EC directives conformity Meter average sound pressure, dBA Noise emission levels196 197 198 199 New Zealand Telecom equipment noticeVerwendung dieses Produkts in der Schweiz Using this product in SwitzerlandSouth Africa telecommunications notice Utilisation de ce produit en Suisse201 Power consumptionLaser notice Laser advisory label202 Statement of Limited Warranty203 Limited warranty serviceLimitation of liability 204205 SymbolsIndex Numerics206 Number 27 setting the time207 208 Partial document or photo scans 209210 Tray 3 129 troubleshooting