Solving paper feed problems, Drawers, 183 | Lexmark 560n specs

MAKE SURE THE OPTION IS SELECTED

From the program you are using, select the option.

Drawers

MAKE SURE THE PAPER IS LOADED CORRECTLY

1Open the paper tray.

2Check for paper jams or misfeeds.

3Make sure paper guides are aligned against the edges of the paper.

4Make sure the paper tray closes properly.

5Close the door.

RESET THE PRINTER

Turn the printer off. Wait 10 seconds. Turn the printer back on.

Solving paper feed problems

Paper frequently jams

These are possible solutions. Try one or more of the following:

CHECK THE PAPER

Use recommended paper and other specialty media. For more information, see the chapter about paper and specialty media guidelines.

MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY

Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the multipurpose feeder.

CHECK THE PAPER GUIDES

Move the guides in the tray to the correct positions for the paper size loaded.

HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY?

•Load paper from a fresh package.

•Store paper in its original wrapper until you use it.

Paper jam message remains after jam is cleared

The paper path is not clear. Clear paper from the entire paper path, and then close any open doors.

Troubleshooting

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Lexmark 560n Solving paper feed problems, Drawers, Paper frequently jams, Paper jam message remains after jam is cleared

Contents

May Users GuidePage Contents Copying Printing Scanning Sending a fax Faxing Clearing jams 122 173 148160 170 191 205 193 Safety info rm ation Learn in g about the printer Checking the box contents Basic model Printer configurationsPage Fully configured model Description Understanding the printer control panel Printer control panel item Description BackControl panel item Description Choosing a fax connection Getting the printer ready to fax Country/region United Kingdom Italy Ireland Sweden Finland Using an RJ11 adapterEquipment Benefits FAX Australia Spain South Africa Turkey Country/region Saudi Arabia Israel United Arab EmiratesEgypt Poland Bulgaria Czech Republic Russia Belgium Country/region Connecting to a telephone Connecting directly to a telephone wall jack Remove the protective plug from the EXT port of the printer Connecting to an answering machine Connecting to a computer with a modem Setting the outgoing fax name and number Setting the country code If you liveSelect France United States Brazil Learning about the printer Setting the time Setting the date Understanding the fax and scan software Understanding Address Book EditorUnderstanding Express Scan Manager Installing a 550-sheet drawer Installing o ption s Securing the 550-sheet drawer to the printer Align the tray, and insert it Installing options Installing a multi-protocol network card Page Installing a memory card Page Page Attaching cables Ethernet port USB symbol USB port Installing options Loading Tray 1 MPT Load in g pape r a nd s p ecialty med iaPage Loading Tray 2 and Tray Page Linking trays Setting the Paper TypePage Paper characteristics Pap er and specialty m edia g uidePaper guidelines Selecting preprinted forms and letterhead Using letterhead Using recycled paperTop Using envelopes Using labels Storing paper Using card stock Supported paper sizes Supported paper sizes, types, and weights Multipurpose feeder Supported paper typesPaper type Paper Card stock Transparencies Paper labels Envelopes Multipurpose feeder Tray 1 MPT Supported paper weightsPaper capacities Tray Envelopes Paper type Multipurpose feeder Tray Printing a document from Windows Installing printer softwarePrinting the configuration Prin ting Printing Secure Print jobs from the printer control panel Using Secure printingPrinting the demo Understanding Secure Print Understanding Proof Print Using Proof printingCanceling a print job Canceling a print job from the printer control panel Canceling a print job from the Windows taskbar Canceling a print job from the Windows desktopCanceling a print job from Mac OS Scanner glass Cop yingMaking a copy Automatic Document Feeder ADF Collated Customizing copy settingsSelecting a paper tray for copies Collating copies Selecting the type of document being copied Reducing or enlarging copies Adjusting copy quality Adjusting the sharpness of a copyMaking a copy lighter or darker Adjusting the auto exposure of copies Adjusting the color saturation of a copy Up setting Centering an image on aCopying multiple pages onto a single sheet Poster setting Description Printing a posterRepeating images on a sheet Setting the copy margins Canceling a copy job Scan ning Scanning a document using the computer Customizing scan settings using the computer Scanning documents directly to other applicationsScanning text for editing Channels General tabOptions Advanced tab Options Sharing a folder in Windows Canceling a scan jobScanning clear images from magazines or newspapers Scanning to a computer Click Computer SMB Click Computer Settings Wizard Creating a computer address using Address Book Editor Creating a computer address using the Embedded Web Server Setting up scanning to a computer MacintoshClick Address Book Click Ethernet Select Share files and folders using SMBSelect Enable Accounts Mac OS X version Click Server FTP Creating an FTP address using Address Book EditorScanning to an FTP server Scanning to a computer over the network Scanning to an FTP address Creating an FTP address using the Embedded Web Server Scanning to e-mail Setting up the Smtp serverCreating an e-mail address using Address Book Editor Mail setting Description Creating an e-mail group using the Embedded Web Server Creating an e-mail address using the Embedded Web Server Scanning to an e-mail address Adjusting the auto exposure of scanned images Adjusting the sharpness of a scanned image Adjusting the color saturation of a scanned imageAdjusting the image compression of a scanned image Adjusting the scan resolution Changing the Tiff format for a scanned image Selecting the size of the document being scannedChanging the maximum e-mail size of a scanned image Changing the scan destination Setting the scan color mode Selecting the type of document being scannedMaking a scanned image lighter or darker Customizing the scan settings when scanning to a computer Customizing the scan settings for an individual scan jobSetting the scanned image file type Customizing the scan settings when scanning to e-mail Sending a fax Sending a fax using the ADFSending a fax using the scanner glass Faxing Inserting a pause in a fax number Sending a broadcast fax Click Group Membership Setting up the Address Book for faxingCreating a fax number entry using Address Book Editor Creating a fax number entry using the Embedded Web Server Creating a fax group using Address Book Editor Creating a fax number entry using the printer control panel Creating a fax group using the printer control panel Creating a fax group using the Embedded Web Server Receiving a fax Canceling a fax jobSetting the fax receive mode Fax receive mode Adjusting fax activity report settings Enabling secure faxesPrinting secure faxes Printing fax reports Sending a fax at a specified timeEnabling Color Fax Limiting who can send faxes to the printer Limiting access to fax and scan operations Setting up to fax while behind a PBX Customizing dial settingsSetting the dialing mode Adjusting the volume Setting the time delay before receiving a fax automatically Adjusting the fax resolutionSelecting the type of document being faxed Customizing the fax settings for an individual fax job Setting the delayed start timeMaking a fax lighter or darker Clearing jams Avoiding jamsUnderstanding jam messages and locations Area name Jam message 100 Clearing Tray 1 MPT jams 101 102 103 104 Clearing Tray 2 jams 105 106 107 108 109 Clearing Tray 3 jams 110 111 112 113 Clearing jams in the fuser 114 115 116 Clearing jams in the duplex unit 117 118 119 Clearing jams in the ADF 120 121 Menus list Default Settings MenuCopy Defaults menu Und ersta ndin g print e r men us Menu item 123 124 125 Scan Defaults menu 126 Image Compression Fax Defaults menuDelayed Start 127 Tray Settings menu Tray 1 MPT menu128 Display Popup Tray 2 menuTray 3 menu 129 130 Information Pages menu 131 Admin MenuBilling Meters menu Address Book menu 132 Print Language menu 133 PCLPostScript Network Settings menu 134Ethernet Initialize NVM 135Protocol IP Filter 136 Parallel Settings menuUSB Settings menu Fax Settings menu 137 138 139 140 System Settings menu Alert Tone 141 Time-Out 142 143 144 Maintenance menu 145 Secure Settings menu Admin Reports menu Scan to Email menu146 147 Panel Language Menu Und ersta ndin g print e r message s List of status and error messages Email Error, Invalid POP3 Server Crum ErrorDisabled Func Duplexer Error Fuser Crum Error, Reseat Fuser Email Login Error, POP3 Login FailedEmail Login Error, Smtp Login Failed Fan Motor Error Insert Transfer Unit Hard Drive FullInsert color Insert Fuser, Restart Printer Jam at Reg. Roll, Open Door a Invalid UserJam at Duplexer Jam at Exit, Open Door a Network Scan Error, Connection Timeout Login ErrorMCU Firmware Error MCU Nvram Error Network Scan Error, Invalid SMB/FTP Server Network Scan Error, Directory Not FoundNetwork Scan Error, Email Server Full Network Scan Error, File Name Exists PCL Error Network Scan Error, Smtp Connection FailedNon-Genuine Toner Installed NV RAM Error Replace color Print Cartridge Soon RAM ErrorRemove Tape, color Cartridge Replace color Print Cartridge Restart Printer Scan ErrorScanner Lamp Error Replace Transfer Unit Soon 158 Wrong Paper Type Smtp Server ErrorSelect Function Tray x is Missing Storing supplies Cleaning the printerCleaning the exterior of the printer Main taining th e prin t er 161 Cleaning the scanner glassOrdering supplies Ordering print cartridges Before moving the printer Moving the printerOrdering a fuser Ordering a transfer belt 163 Locking the scanner 164 Removing the printer from the 550-sheet drawer 165 166 Setting the printer up in a new location Moving the printer to another location167 168 Adjusting the color registrationAdjusting the color registration automatically Adjusting the color registration manually 169 170 Locking the administrator menusAdjusting Power Saver Adm inistra tiv e support Setting the Auto Reset Using the Embedded Web Server171 Creating e-mail alerts 172Click Properties Click Mail Alerts Printer control panel display is blank Solving printing problemsTroublesho oting Online customer support Checking an unresponsive printer 174 Jobs do not printJob takes longer than expected to print Tray linking does not work Scanner unit does not close Solving copy problemsUnexpected page breaks occur Copier does not respond Is the Toner LOW? 176 Scan was not successful Solving scan problemsPartial document or photo copies Scanner does not respond Scanning takes too long or freezes the computer Poor scanned image quality178 Cannot send or receive a fax Solving fax problemsPartial document or photo scans Cannot scan from a computer Check the Telephone Wall Jack 180 Can send but not receive faxes Can receive but not send faxes181 Solving option problems Received fax has poor print quality182 Paper jam message remains after jam is cleared Solving paper feed problemsDrawers Paper frequently jams 184 Solving print quality problemsRepeating defects Color misregistration 185 Light colored line, white line, or incorrectly colored line Streaked vertical lines Print is too light186 Print irregularities Print is too dark187 Skewed print Transparency print quality is poorUneven print density Incorrect margins Blank pages Clipped images189 190 Solid color pagesPaper curl Toner specks 191 FAQ about color printingWhat is RGB color? Toner rubs off 192 Contacting Customer Support Edition notice 193Lexmark International, Inc. All rights reserved Trademarks Industry Canada compliance statement194 Avis de conformité aux normes de l’industrie du Canada European Community EC directives conformity195 Noise emission levels 196Meter average sound pressure, dBA 197 198 199 New Zealand Telecom equipment notice Verwendung dieses Produkts in der Schweiz Using this product in SwitzerlandSouth Africa telecommunications notice Utilisation de ce produit en Suisse 201 Power consumptionLaser notice Laser advisory label 202 Statement of Limited Warranty 203 Limited warranty service Limitation of liability 204 205 SymbolsIndex Numerics 206 Number 27 setting the time 207 208 Partial document or photo scans 209 210 Tray 3 129 troubleshooting