Troublesho oting, Solving printing problems, 173 | Lexmark 560n

Troubleshooting

Online customer support

Customer support is available on the Lexmark Web site at www.lexmark.com

Checking an unresponsive printer

If your printer is not responding, make sure:

•The power cord is plugged into the printer and a properly grounded electrical outlet.

•The electrical outlet is not turned off by any switch or breaker.

•The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.

•Other electrical equipment plugged into the outlet is working.

•The printer is turned on.

•The printer cable is securely attached to the printer and the host computer, print server, option, or other network device.

Once you have checked each of these possibilities, turn the printer off and then back on. This often fixes the problem.

Solving printing problems

Multiple-language PDFs do not print

The documents contain unavailable fonts.

1Open the document you want to print in Adobe Acrobat.

2Click the printer icon. The Print dialog appears.

3Select Print as image.

4Click OK.

Printer control panel display is blank

The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on.

If Select Function does not appear, turn the printer off and contact Customer Support.

Troubleshooting

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Lexmark 560n Troublesho oting, Online customer support Checking an unresponsive printer, Solving printing problems, 173

Contents

May Users GuidePage Contents Copying Printing Scanning Sending a fax Faxing Clearing jams 122 160 148170 173 191 205 193 Safety info rm ation Learn in g about the printer Checking the box contents Basic model Printer configurationsPage Fully configured model Description Understanding the printer control panel Control panel item Description Printer control panel item DescriptionBack Choosing a fax connection Getting the printer ready to fax Equipment Using an RJ11 adapterBenefits Country/region United Kingdom Italy Ireland Sweden Finland FAX Egypt Poland Bulgaria Country/region Saudi Arabia Israel United Arab EmiratesCzech Republic Russia Belgium Australia Spain South Africa Turkey Country/region Connecting to a telephone Connecting directly to a telephone wall jack Remove the protective plug from the EXT port of the printer Connecting to an answering machine Connecting to a computer with a modem Setting the outgoing fax name and number Select Setting the country codeIf you live France United States Brazil Learning about the printer Setting the time Setting the date Understanding Express Scan Manager Understanding the fax and scan softwareUnderstanding Address Book Editor Installing a 550-sheet drawer Installing o ption s Securing the 550-sheet drawer to the printer Align the tray, and insert it Installing options Installing a multi-protocol network card Page Installing a memory card Page Page Attaching cables Ethernet port USB symbol USB port Installing options Loading Tray 1 MPT Load in g pape r a nd s p ecialty med iaPage Loading Tray 2 and Tray Page Linking trays Setting the Paper TypePage Paper guidelines Paper characteristicsPap er and specialty m edia g uide Selecting preprinted forms and letterhead Top Using letterheadUsing recycled paper Using envelopes Using labels Storing paper Using card stock Supported paper sizes Supported paper sizes, types, and weights Paper type Supported paper typesPaper Card stock Transparencies Paper labels Envelopes Multipurpose feeder Paper capacities Supported paper weightsTray Multipurpose feeder Tray 1 MPT Envelopes Paper type Multipurpose feeder Tray Printing the configuration Installing printer softwarePrin ting Printing a document from Windows Printing the demo Using Secure printingUnderstanding Secure Print Printing Secure Print jobs from the printer control panel Canceling a print job Using Proof printingCanceling a print job from the printer control panel Understanding Proof Print Canceling a print job from Mac OS Canceling a print job from the Windows taskbarCanceling a print job from the Windows desktop Making a copy Cop yingAutomatic Document Feeder ADF Scanner glass Selecting a paper tray for copies Customizing copy settingsCollating copies Collated Selecting the type of document being copied Reducing or enlarging copies Making a copy lighter or darker Adjusting copy qualityAdjusting the sharpness of a copy Adjusting the auto exposure of copies Adjusting the color saturation of a copy Copying multiple pages onto a single sheet Up settingCentering an image on a Repeating images on a sheet Poster setting DescriptionPrinting a poster Setting the copy margins Canceling a copy job Scan ning Scanning a document using the computer Scanning text for editing Customizing scan settings using the computerScanning documents directly to other applications Options General tabAdvanced tab Options Channels Scanning clear images from magazines or newspapers Canceling a scan jobScanning to a computer Sharing a folder in Windows Click Computer SMB Click Computer Settings Wizard Creating a computer address using Address Book Editor Click Address Book Creating a computer address using the Embedded Web ServerSetting up scanning to a computer Macintosh Select Enable Accounts Select Share files and folders using SMBMac OS X version Click Ethernet Scanning to an FTP server Creating an FTP address using Address Book EditorScanning to a computer over the network Click Server FTP Scanning to an FTP address Creating an FTP address using the Embedded Web Server Creating an e-mail address using Address Book Editor Setting up the Smtp serverMail setting Description Scanning to e-mail Creating an e-mail group using the Embedded Web Server Creating an e-mail address using the Embedded Web Server Scanning to an e-mail address Adjusting the auto exposure of scanned images Adjusting the image compression of a scanned image Adjusting the color saturation of a scanned imageAdjusting the scan resolution Adjusting the sharpness of a scanned image Changing the maximum e-mail size of a scanned image Selecting the size of the document being scannedChanging the scan destination Changing the Tiff format for a scanned image Making a scanned image lighter or darker Setting the scan color modeSelecting the type of document being scanned Setting the scanned image file type Customizing the scan settings for an individual scan jobCustomizing the scan settings when scanning to e-mail Customizing the scan settings when scanning to a computer Sending a fax using the scanner glass Sending a fax using the ADFFaxing Sending a fax Inserting a pause in a fax number Sending a broadcast fax Creating a fax number entry using Address Book Editor Setting up the Address Book for faxingCreating a fax number entry using the Embedded Web Server Click Group Membership Creating a fax group using Address Book Editor Creating a fax number entry using the printer control panel Creating a fax group using the printer control panel Creating a fax group using the Embedded Web Server Setting the fax receive mode Canceling a fax jobFax receive mode Receiving a fax Printing secure faxes Adjusting fax activity report settingsEnabling secure faxes Enabling Color Fax Printing fax reportsSending a fax at a specified time Limiting who can send faxes to the printer Limiting access to fax and scan operations Setting the dialing mode Customizing dial settingsAdjusting the volume Setting up to fax while behind a PBX Selecting the type of document being faxed Setting the time delay before receiving a fax automaticallyAdjusting the fax resolution Making a fax lighter or darker Customizing the fax settings for an individual fax jobSetting the delayed start time Understanding jam messages and locations Clearing jamsAvoiding jams Area name Jam message 100 Clearing Tray 1 MPT jams 101 102 103 104 Clearing Tray 2 jams 105 106 107 108 109 Clearing Tray 3 jams 110 111 112 113 Clearing jams in the fuser 114 115 116 Clearing jams in the duplex unit 117 118 119 Clearing jams in the ADF 120 121 Copy Defaults menu Default Settings MenuUnd ersta ndin g print e r men us Menus list Menu item 123 124 125 Scan Defaults menu 126 Delayed Start Fax Defaults menu127 Image Compression 128 Tray Settings menuTray 1 MPT menu Tray 3 menu Tray 2 menu129 Display Popup 130 Information Pages menu Billing Meters menu Admin MenuAddress Book menu 131 132 Print Language menu PostScript 133PCL Ethernet Network Settings menu134 Protocol 135IP Filter Initialize NVM USB Settings menu Parallel Settings menuFax Settings menu 136 137 138 139 140 System Settings menu Alert Tone 141 Time-Out 142 143 144 Maintenance menu 145 Secure Settings menu 146 Admin Reports menuScan to Email menu 147 Panel Language Menu Und ersta ndin g print e r message s List of status and error messages Disabled Func Crum ErrorDuplexer Error Email Error, Invalid POP3 Server Email Login Error, Smtp Login Failed Email Login Error, POP3 Login FailedFan Motor Error Fuser Crum Error, Reseat Fuser Insert color Hard Drive FullInsert Fuser, Restart Printer Insert Transfer Unit Jam at Duplexer Invalid UserJam at Exit, Open Door a Jam at Reg. Roll, Open Door a MCU Firmware Error Login ErrorMCU Nvram Error Network Scan Error, Connection Timeout Network Scan Error, Email Server Full Network Scan Error, Directory Not FoundNetwork Scan Error, File Name Exists Network Scan Error, Invalid SMB/FTP Server Non-Genuine Toner Installed Network Scan Error, Smtp Connection FailedNV RAM Error PCL Error Remove Tape, color Cartridge RAM ErrorReplace color Print Cartridge Replace color Print Cartridge Soon Scanner Lamp Error Scan ErrorReplace Transfer Unit Soon Restart Printer 158 Select Function Smtp Server ErrorTray x is Missing Wrong Paper Type Cleaning the exterior of the printer Cleaning the printerMain taining th e prin t er Storing supplies Ordering supplies Cleaning the scanner glassOrdering print cartridges 161 Ordering a fuser Moving the printerOrdering a transfer belt Before moving the printer 163 Locking the scanner 164 Removing the printer from the 550-sheet drawer 165 166 167 Setting the printer up in a new locationMoving the printer to another location Adjusting the color registration automatically Adjusting the color registrationAdjusting the color registration manually 168 169 Adjusting Power Saver Locking the administrator menusAdm inistra tiv e support 170 171 Setting the Auto ResetUsing the Embedded Web Server Click Properties Click Mail Alerts Creating e-mail alerts172 Troublesho oting Solving printing problemsOnline customer support Checking an unresponsive printer Printer control panel display is blank Job takes longer than expected to print Jobs do not printTray linking does not work 174 Unexpected page breaks occur Solving copy problemsCopier does not respond Scanner unit does not close Is the Toner LOW? 176 Partial document or photo copies Solving scan problemsScanner does not respond Scan was not successful 178 Scanning takes too long or freezes the computerPoor scanned image quality Partial document or photo scans Solving fax problemsCannot scan from a computer Cannot send or receive a fax Check the Telephone Wall Jack 180 181 Can send but not receive faxesCan receive but not send faxes 182 Solving option problemsReceived fax has poor print quality Drawers Solving paper feed problemsPaper frequently jams Paper jam message remains after jam is cleared Repeating defects Solving print quality problemsColor misregistration 184 185 Light colored line, white line, or incorrectly colored line 186 Streaked vertical linesPrint is too light 187 Print irregularitiesPrint is too dark Uneven print density Transparency print quality is poorIncorrect margins Skewed print 189 Blank pagesClipped images Paper curl Solid color pagesToner specks 190 What is RGB color? FAQ about color printingToner rubs off 191 192 Contacting Customer Support Lexmark International, Inc. All rights reserved Edition notice193 194 TrademarksIndustry Canada compliance statement 195 Avis de conformité aux normes de l’industrie du CanadaEuropean Community EC directives conformity Meter average sound pressure, dBA Noise emission levels196 197 198 199 New Zealand Telecom equipment notice South Africa telecommunications notice Using this product in SwitzerlandUtilisation de ce produit en Suisse Verwendung dieses Produkts in der Schweiz Laser notice Power consumptionLaser advisory label 201 202 Statement of Limited Warranty 203 Limited warranty service Limitation of liability 204 Index SymbolsNumerics 205 206 Number 27 setting the time 207 208 Partial document or photo scans 209 210 Tray 3 129 troubleshooting