Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark 560n Troublesho oting, Online customer support Checking an unresponsive printer, 173

Models: 560n

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Troubleshooting

Online customer support

Customer support is available on the Lexmark Web site at www.lexmark.com

Checking an unresponsive printer

If your printer is not responding, make sure:

•The power cord is plugged into the printer and a properly grounded electrical outlet.

•The electrical outlet is not turned off by any switch or breaker.

•The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.

•Other electrical equipment plugged into the outlet is working.

•The printer is turned on.

•The printer cable is securely attached to the printer and the host computer, print server, option, or other network device.

Once you have checked each of these possibilities, turn the printer off and then back on. This often fixes the problem.

Solving printing problems

Multiple-language PDFs do not print

The documents contain unavailable fonts.

1Open the document you want to print in Adobe Acrobat.

2Click the printer icon. The Print dialog appears.

3Select Print as image.

4Click OK.

Printer control panel display is blank

The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on.

If Select Function does not appear, turn the printer off and contact Customer Support.

Troubleshooting

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Lexmark 560n Troublesho oting, Online customer support Checking an unresponsive printer, Solving printing problems, 173

Contents

May Users GuidePage Contents Copying PrintingScanning Sending a fax FaxingClearing jams 122160 148170 173191 205 193Safety info rm ation Learn in g about the printer Checking the box contentsBasic model Printer configurationsPage Fully configured model Description Understanding the printer control panelControl panel item Description Printer control panel item DescriptionBack Choosing a fax connection Getting the printer ready to faxEquipment Using an RJ11 adapterBenefits Country/region United Kingdom Italy Ireland Sweden FinlandFAX Egypt Poland Bulgaria Country/region Saudi Arabia Israel United Arab EmiratesCzech Republic Russia Belgium Australia Spain South Africa TurkeyCountry/region Connecting to a telephone Connecting directly to a telephone wall jackRemove the protective plug from the EXT port of the printer Connecting to an answering machine Connecting to a computer with a modem Setting the outgoing fax name and number Select Setting the country codeIf you live France United States Brazil Learning about the printer Setting the time Setting the dateUnderstanding Express Scan Manager Understanding the fax and scan softwareUnderstanding Address Book Editor Installing a 550-sheet drawer Installing o ption sSecuring the 550-sheet drawer to the printer Align the tray, and insert it Installing options Installing a multi-protocol network card Page Installing a memory card Page Page Attaching cables Ethernet port USB symbol USB port Installing options Loading Tray 1 MPT Load in g pape r a nd s p ecialty med iaPage Loading Tray 2 and Tray Page Linking trays Setting the Paper TypePage Paper guidelines Paper characteristicsPap er and specialty m edia g uide Selecting preprinted forms and letterhead Top Using letterheadUsing recycled paper Using envelopes Using labels Storing paper Using card stockSupported paper sizes Supported paper sizes, types, and weightsPaper type Supported paper typesPaper Card stock Transparencies Paper labels Envelopes Multipurpose feederPaper capacities Supported paper weightsTray Multipurpose feeder Tray 1 MPTEnvelopes Paper type Multipurpose feeder TrayPrinting the configuration Installing printer softwarePrin ting Printing a document from WindowsPrinting the demo Using Secure printingUnderstanding Secure Print Printing Secure Print jobs from the printer control panelCanceling a print job Using Proof printingCanceling a print job from the printer control panel Understanding Proof PrintCanceling a print job from Mac OS Canceling a print job from the Windows taskbarCanceling a print job from the Windows desktop Making a copy Cop yingAutomatic Document Feeder ADF Scanner glassSelecting a paper tray for copies Customizing copy settingsCollating copies CollatedSelecting the type of document being copied Reducing or enlarging copiesMaking a copy lighter or darker Adjusting copy qualityAdjusting the sharpness of a copy Adjusting the auto exposure of copies Adjusting the color saturation of a copyCopying multiple pages onto a single sheet Up settingCentering an image on a Repeating images on a sheet Poster setting DescriptionPrinting a poster Setting the copy margins Canceling a copy jobScan ning Scanning a document using the computerScanning text for editing Customizing scan settings using the computerScanning documents directly to other applications Options General tabAdvanced tab Options ChannelsScanning clear images from magazines or newspapers Canceling a scan jobScanning to a computer Sharing a folder in WindowsClick Computer SMB Click Computer Settings Wizard Creating a computer address using Address Book EditorClick Address Book Creating a computer address using the Embedded Web ServerSetting up scanning to a computer Macintosh Select Enable Accounts Select Share files and folders using SMBMac OS X version Click EthernetScanning to an FTP server Creating an FTP address using Address Book EditorScanning to a computer over the network Click Server FTPScanning to an FTP address Creating an FTP address using the Embedded Web ServerCreating an e-mail address using Address Book Editor Setting up the Smtp serverMail setting Description Scanning to e-mailCreating an e-mail group using the Embedded Web Server Creating an e-mail address using the Embedded Web ServerScanning to an e-mail address Adjusting the auto exposure of scanned imagesAdjusting the image compression of a scanned image Adjusting the color saturation of a scanned imageAdjusting the scan resolution Adjusting the sharpness of a scanned imageChanging the maximum e-mail size of a scanned image Selecting the size of the document being scannedChanging the scan destination Changing the Tiff format for a scanned imageMaking a scanned image lighter or darker Setting the scan color modeSelecting the type of document being scanned Setting the scanned image file type Customizing the scan settings for an individual scan jobCustomizing the scan settings when scanning to e-mail Customizing the scan settings when scanning to a computerSending a fax using the scanner glass Sending a fax using the ADFFaxing Sending a faxInserting a pause in a fax number Sending a broadcast faxCreating a fax number entry using Address Book Editor Setting up the Address Book for faxingCreating a fax number entry using the Embedded Web Server Click Group MembershipCreating a fax group using Address Book Editor Creating a fax number entry using the printer control panelCreating a fax group using the printer control panel Creating a fax group using the Embedded Web ServerSetting the fax receive mode Canceling a fax jobFax receive mode Receiving a faxPrinting secure faxes Adjusting fax activity report settingsEnabling secure faxes Enabling Color Fax Printing fax reportsSending a fax at a specified time Limiting who can send faxes to the printer Limiting access to fax and scan operationsSetting the dialing mode Customizing dial settingsAdjusting the volume Setting up to fax while behind a PBXSelecting the type of document being faxed Setting the time delay before receiving a fax automaticallyAdjusting the fax resolution Making a fax lighter or darker Customizing the fax settings for an individual fax jobSetting the delayed start time Understanding jam messages and locations Clearing jamsAvoiding jams Area name Jam message100 Clearing Tray 1 MPT jams101 102 103 104 Clearing Tray 2 jams105 106 107 108 109 Clearing Tray 3 jams110 111 112 113 Clearing jams in the fuser114 115 116 Clearing jams in the duplex unit117 118 119 Clearing jams in the ADF120 121 Copy Defaults menu Default Settings MenuUnd ersta ndin g print e r men us Menus listMenu item 123124 125 Scan Defaults menu126 Delayed Start Fax Defaults menu127 Image Compression128 Tray Settings menuTray 1 MPT menu Tray 3 menu Tray 2 menu129 Display Popup130 Information Pages menuBilling Meters menu Admin MenuAddress Book menu 131132 Print Language menuPostScript 133PCL Ethernet Network Settings menu134 Protocol 135IP Filter Initialize NVMUSB Settings menu Parallel Settings menuFax Settings menu 136137 138 139 140 System Settings menuAlert Tone 141Time-Out 142143 144 Maintenance menu145 Secure Settings menu146 Admin Reports menuScan to Email menu 147 Panel Language MenuUnd ersta ndin g print e r message s List of status and error messagesDisabled Func Crum ErrorDuplexer Error Email Error, Invalid POP3 ServerEmail Login Error, Smtp Login Failed Email Login Error, POP3 Login FailedFan Motor Error Fuser Crum Error, Reseat FuserInsert color Hard Drive FullInsert Fuser, Restart Printer Insert Transfer UnitJam at Duplexer Invalid UserJam at Exit, Open Door a Jam at Reg. Roll, Open Door aMCU Firmware Error Login ErrorMCU Nvram Error Network Scan Error, Connection TimeoutNetwork Scan Error, Email Server Full Network Scan Error, Directory Not FoundNetwork Scan Error, File Name Exists Network Scan Error, Invalid SMB/FTP ServerNon-Genuine Toner Installed Network Scan Error, Smtp Connection FailedNV RAM Error PCL ErrorRemove Tape, color Cartridge RAM ErrorReplace color Print Cartridge Replace color Print Cartridge SoonScanner Lamp Error Scan ErrorReplace Transfer Unit Soon Restart Printer158 Select Function Smtp Server ErrorTray x is Missing Wrong Paper TypeCleaning the exterior of the printer Cleaning the printerMain taining th e prin t er Storing suppliesOrdering supplies Cleaning the scanner glassOrdering print cartridges 161Ordering a fuser Moving the printerOrdering a transfer belt Before moving the printer163 Locking the scanner164 Removing the printer from the 550-sheet drawer165 166 167 Setting the printer up in a new locationMoving the printer to another location Adjusting the color registration automatically Adjusting the color registrationAdjusting the color registration manually 168169 Adjusting Power Saver Locking the administrator menusAdm inistra tiv e support 170171 Setting the Auto ResetUsing the Embedded Web Server Click Properties Click Mail Alerts Creating e-mail alerts172 Troublesho oting Solving printing problemsOnline customer support Checking an unresponsive printer Printer control panel display is blankJob takes longer than expected to print Jobs do not printTray linking does not work 174Unexpected page breaks occur Solving copy problemsCopier does not respond Scanner unit does not closeIs the Toner LOW? 176Partial document or photo copies Solving scan problemsScanner does not respond Scan was not successful178 Scanning takes too long or freezes the computerPoor scanned image quality Partial document or photo scans Solving fax problemsCannot scan from a computer Cannot send or receive a faxCheck the Telephone Wall Jack 180181 Can send but not receive faxesCan receive but not send faxes 182 Solving option problemsReceived fax has poor print quality Drawers Solving paper feed problemsPaper frequently jams Paper jam message remains after jam is clearedRepeating defects Solving print quality problemsColor misregistration 184185 Light colored line, white line, or incorrectly colored line186 Streaked vertical linesPrint is too light 187 Print irregularitiesPrint is too dark Uneven print density Transparency print quality is poorIncorrect margins Skewed print189 Blank pagesClipped images Paper curl Solid color pagesToner specks 190What is RGB color? FAQ about color printingToner rubs off 191192 Contacting Customer SupportLexmark International, Inc. All rights reserved Edition notice193 194 TrademarksIndustry Canada compliance statement 195 Avis de conformité aux normes de l’industrie du CanadaEuropean Community EC directives conformity Meter average sound pressure, dBA Noise emission levels196 197 198 199 New Zealand Telecom equipment noticeSouth Africa telecommunications notice Using this product in SwitzerlandUtilisation de ce produit en Suisse Verwendung dieses Produkts in der SchweizLaser notice Power consumptionLaser advisory label 201202 Statement of Limited Warranty203 Limited warranty serviceLimitation of liability 204Index SymbolsNumerics 205206 Number 27 setting the time207 208 Partial document or photo scans 209210 Tray 3 129 troubleshooting