Solving copy problems, Unexpected page breaks occur | Lexmark 560n

5Press or repeatedly until Nearest Size appears, and then press OK.

6Press repeatedly until Select Function appears.

Unexpected page breaks occur

1Make sure the printer is on and Select Function appears.

2From the printer control panel, press System.

3Press or repeatedly until Admin Menu appears, and then press OK.

4Press or repeatedly until System Settings appears, and then press OK.

5Press or repeatedly until Time-Outappears, and then press OK.

6Press or repeatedly until On appears, and then press OK.

7Press or repeatedly to adjust the time, or use the keypad to enter a value, and then press OK.

8Press or repeatedly to adjust the time, or use the keypad to enter a value, and then press OK.

9Press repeatedly until Select Function appears.

Solving copy problems

Copier does not respond

These are possible solutions. Try one or more of the following:

ARE THERE ANY ERROR MESSAGES ON THE DISPLAY?

Clear any error messages.

CHECK THE POWER

Make sure the printer is plugged in, the power is on, and Select Function appears.

Scanner unit does not close

Make sure there are no obstructions:

1Lift the scanner unit.

2Remove any obstruction keeping the scanner unit open.

3Lower the scanner unit.

Poor copy quality

These are some examples of poor copy quality:

•Blank pages

•Checkerboard pattern

•Distorted graphics or pictures

Troubleshooting

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Lexmark 560n Solving copy problems, Unexpected page breaks occur, Copier does not respond, Scanner unit does not close

Contents

May Users GuidePage Contents Copying Printing Scanning Sending a fax Faxing Clearing jams 122 173 148160 170 191 205 193 Safety info rm ation Learn in g about the printer Checking the box contents Basic model Printer configurationsPage Fully configured model Description Understanding the printer control panel Back Printer control panel item DescriptionControl panel item Description Choosing a fax connection Getting the printer ready to fax Country/region United Kingdom Italy Ireland Sweden Finland Using an RJ11 adapterEquipment Benefits FAX Australia Spain South Africa Turkey Country/region Saudi Arabia Israel United Arab EmiratesEgypt Poland Bulgaria Czech Republic Russia Belgium Country/region Connecting to a telephone Connecting directly to a telephone wall jack Remove the protective plug from the EXT port of the printer Connecting to an answering machine Connecting to a computer with a modem Setting the outgoing fax name and number If you live Setting the country codeSelect France United States Brazil Learning about the printer Setting the time Setting the date Understanding Address Book Editor Understanding the fax and scan softwareUnderstanding Express Scan Manager Installing a 550-sheet drawer Installing o ption s Securing the 550-sheet drawer to the printer Align the tray, and insert it Installing options Installing a multi-protocol network card Page Installing a memory card Page Page Attaching cables Ethernet port USB symbol USB port Installing options Loading Tray 1 MPT Load in g pape r a nd s p ecialty med iaPage Loading Tray 2 and Tray Page Linking trays Setting the Paper TypePage Pap er and specialty m edia g uide Paper characteristicsPaper guidelines Selecting preprinted forms and letterhead Using recycled paper Using letterheadTop Using envelopes Using labels Storing paper Using card stock Supported paper sizes Supported paper sizes, types, and weights Multipurpose feeder Supported paper typesPaper type Paper Card stock Transparencies Paper labels Envelopes Multipurpose feeder Tray 1 MPT Supported paper weightsPaper capacities Tray Envelopes Paper type Multipurpose feeder Tray Printing a document from Windows Installing printer softwarePrinting the configuration Prin ting Printing Secure Print jobs from the printer control panel Using Secure printingPrinting the demo Understanding Secure Print Understanding Proof Print Using Proof printingCanceling a print job Canceling a print job from the printer control panel Canceling a print job from the Windows desktop Canceling a print job from the Windows taskbarCanceling a print job from Mac OS Scanner glass Cop yingMaking a copy Automatic Document Feeder ADF Collated Customizing copy settingsSelecting a paper tray for copies Collating copies Selecting the type of document being copied Reducing or enlarging copies Adjusting the sharpness of a copy Adjusting copy qualityMaking a copy lighter or darker Adjusting the auto exposure of copies Adjusting the color saturation of a copy Centering an image on a Up settingCopying multiple pages onto a single sheet Printing a poster Poster setting DescriptionRepeating images on a sheet Setting the copy margins Canceling a copy job Scan ning Scanning a document using the computer Scanning documents directly to other applications Customizing scan settings using the computerScanning text for editing Channels General tabOptions Advanced tab Options Sharing a folder in Windows Canceling a scan jobScanning clear images from magazines or newspapers Scanning to a computer Click Computer SMB Click Computer Settings Wizard Creating a computer address using Address Book Editor Setting up scanning to a computer Macintosh Creating a computer address using the Embedded Web ServerClick Address Book Click Ethernet Select Share files and folders using SMBSelect Enable Accounts Mac OS X version Click Server FTP Creating an FTP address using Address Book EditorScanning to an FTP server Scanning to a computer over the network Scanning to an FTP address Creating an FTP address using the Embedded Web Server Scanning to e-mail Setting up the Smtp serverCreating an e-mail address using Address Book Editor Mail setting Description Creating an e-mail group using the Embedded Web Server Creating an e-mail address using the Embedded Web Server Scanning to an e-mail address Adjusting the auto exposure of scanned images Adjusting the sharpness of a scanned image Adjusting the color saturation of a scanned imageAdjusting the image compression of a scanned image Adjusting the scan resolution Changing the Tiff format for a scanned image Selecting the size of the document being scannedChanging the maximum e-mail size of a scanned image Changing the scan destination Selecting the type of document being scanned Setting the scan color modeMaking a scanned image lighter or darker Customizing the scan settings when scanning to a computer Customizing the scan settings for an individual scan jobSetting the scanned image file type Customizing the scan settings when scanning to e-mail Sending a fax Sending a fax using the ADFSending a fax using the scanner glass Faxing Inserting a pause in a fax number Sending a broadcast fax Click Group Membership Setting up the Address Book for faxingCreating a fax number entry using Address Book Editor Creating a fax number entry using the Embedded Web Server Creating a fax group using Address Book Editor Creating a fax number entry using the printer control panel Creating a fax group using the printer control panel Creating a fax group using the Embedded Web Server Receiving a fax Canceling a fax jobSetting the fax receive mode Fax receive mode Enabling secure faxes Adjusting fax activity report settingsPrinting secure faxes Sending a fax at a specified time Printing fax reportsEnabling Color Fax Limiting who can send faxes to the printer Limiting access to fax and scan operations Setting up to fax while behind a PBX Customizing dial settingsSetting the dialing mode Adjusting the volume Adjusting the fax resolution Setting the time delay before receiving a fax automaticallySelecting the type of document being faxed Setting the delayed start time Customizing the fax settings for an individual fax jobMaking a fax lighter or darker Avoiding jams Clearing jamsUnderstanding jam messages and locations Area name Jam message 100 Clearing Tray 1 MPT jams 101 102 103 104 Clearing Tray 2 jams 105 106 107 108 109 Clearing Tray 3 jams 110 111 112 113 Clearing jams in the fuser 114 115 116 Clearing jams in the duplex unit 117 118 119 Clearing jams in the ADF 120 121 Menus list Default Settings MenuCopy Defaults menu Und ersta ndin g print e r men us Menu item 123 124 125 Scan Defaults menu 126 Image Compression Fax Defaults menuDelayed Start 127 Tray 1 MPT menu Tray Settings menu128 Display Popup Tray 2 menuTray 3 menu 129 130 Information Pages menu 131 Admin MenuBilling Meters menu Address Book menu 132 Print Language menu PCL 133PostScript 134 Network Settings menuEthernet Initialize NVM 135Protocol IP Filter 136 Parallel Settings menuUSB Settings menu Fax Settings menu 137 138 139 140 System Settings menu Alert Tone 141 Time-Out 142 143 144 Maintenance menu 145 Secure Settings menu Scan to Email menu Admin Reports menu146 147 Panel Language Menu Und ersta ndin g print e r message s List of status and error messages Email Error, Invalid POP3 Server Crum ErrorDisabled Func Duplexer Error Fuser Crum Error, Reseat Fuser Email Login Error, POP3 Login FailedEmail Login Error, Smtp Login Failed Fan Motor Error Insert Transfer Unit Hard Drive FullInsert color Insert Fuser, Restart Printer Jam at Reg. Roll, Open Door a Invalid UserJam at Duplexer Jam at Exit, Open Door a Network Scan Error, Connection Timeout Login ErrorMCU Firmware Error MCU Nvram Error Network Scan Error, Invalid SMB/FTP Server Network Scan Error, Directory Not FoundNetwork Scan Error, Email Server Full Network Scan Error, File Name Exists PCL Error Network Scan Error, Smtp Connection FailedNon-Genuine Toner Installed NV RAM Error Replace color Print Cartridge Soon RAM ErrorRemove Tape, color Cartridge Replace color Print Cartridge Restart Printer Scan ErrorScanner Lamp Error Replace Transfer Unit Soon 158 Wrong Paper Type Smtp Server ErrorSelect Function Tray x is Missing Storing supplies Cleaning the printerCleaning the exterior of the printer Main taining th e prin t er 161 Cleaning the scanner glassOrdering supplies Ordering print cartridges Before moving the printer Moving the printerOrdering a fuser Ordering a transfer belt 163 Locking the scanner 164 Removing the printer from the 550-sheet drawer 165 166 Moving the printer to another location Setting the printer up in a new location167 168 Adjusting the color registrationAdjusting the color registration automatically Adjusting the color registration manually 169 170 Locking the administrator menusAdjusting Power Saver Adm inistra tiv e support Using the Embedded Web Server Setting the Auto Reset171 172 Creating e-mail alertsClick Properties Click Mail Alerts Printer control panel display is blank Solving printing problemsTroublesho oting Online customer support Checking an unresponsive printer 174 Jobs do not printJob takes longer than expected to print Tray linking does not work Scanner unit does not close Solving copy problemsUnexpected page breaks occur Copier does not respond Is the Toner LOW? 176 Scan was not successful Solving scan problemsPartial document or photo copies Scanner does not respond Poor scanned image quality Scanning takes too long or freezes the computer178 Cannot send or receive a fax Solving fax problemsPartial document or photo scans Cannot scan from a computer Check the Telephone Wall Jack 180 Can receive but not send faxes Can send but not receive faxes181 Received fax has poor print quality Solving option problems182 Paper jam message remains after jam is cleared Solving paper feed problemsDrawers Paper frequently jams 184 Solving print quality problemsRepeating defects Color misregistration 185 Light colored line, white line, or incorrectly colored line Print is too light Streaked vertical lines186 Print is too dark Print irregularities187 Skewed print Transparency print quality is poorUneven print density Incorrect margins Clipped images Blank pages189 190 Solid color pagesPaper curl Toner specks 191 FAQ about color printingWhat is RGB color? Toner rubs off 192 Contacting Customer Support 193 Edition noticeLexmark International, Inc. All rights reserved Industry Canada compliance statement Trademarks194 European Community EC directives conformity Avis de conformité aux normes de l’industrie du Canada195 196 Noise emission levelsMeter average sound pressure, dBA 197 198 199 New Zealand Telecom equipment notice Verwendung dieses Produkts in der Schweiz Using this product in SwitzerlandSouth Africa telecommunications notice Utilisation de ce produit en Suisse 201 Power consumptionLaser notice Laser advisory label 202 Statement of Limited Warranty 203 Limited warranty service Limitation of liability 204 205 SymbolsIndex Numerics 206 Number 27 setting the time 207 208 Partial document or photo scans 209 210 Tray 3 129 troubleshooting